Both the girls in the Battersea showroom were so helpful and patient! Unfortunately I only took one of the girls name, Ella but the other girl was just as kind. We took ages to decide and asked so ma... See more
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See what reviewers are saying
I recently had a very positive experience searching for the perfect sofa and chair. Ella was incredibly helpful, providing a list of options that would fit my space and suggesting the best fabric cho... See more
My experience in store was invaluable, crew were very knowledgeable and helped me make an informed decision. I placed an order online, sadly I was unable to spread the cost. Booking delivery slot s... See more
Company replied
I bought a Love Snuggle bed around 3 years ago for our home in Barcelona, and while I originally loved the cosy concept and appearance, the reality of living with this product long term has been... See more
Company details
- #361 of 396 best companies in Home Furniture Shop
- #196 of 219 best companies in Bedroom furniture shop
- #49 of 50 best companies in Furniture Accessories
- #215 of 229 best companies in Homewares Shop
- #107 of 112 best companies in Living room shop
- #86 of 91 best companies in Sofa store
About Loaf - Battersea
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Queenstown Road 255-259, SW8 3NP, London, England, United Kingdom
- 02031418300
4.4
Excellent
125 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Reply from Loaf - Battersea
Hey Sam,
Thank you so much for your lovely review. We’re delighted you had a great experience and found the team helpful.
Warm regards,
Sonia.
Super helpful staff
We were disappointed to find out that the lead time was 10 weeks, but the staff member explained all our options (about borrowing a sofa, splitting the deliveries, etc) and was just super helpful.
15 February 2026
Reply from Loaf - Battersea
Hi Louise,
Thank you for your lovely feedback. We completely understand that a 10-week lead time can feel disappointing, but we’re so pleased our team were able to explain the options and support you in the meantime. We’ll be sure to share your kind words with them.
Kind regards,
Sonia.
One very happy customer
I had to return a box of mugs that I’d changed my mind about. I rang Customer Service to ask if I could drop the box in to the nearby Loaf store which they said not usually but try. Queenstown Rd were very accommodating and agreed to take them back and got my refund sorted. One very happy customer.
11 February 2026
Unprompted review
Reply from Loaf - Battersea
Hi Venetia
Thank you so much for taking the time to share your review
We’re really glad our Customer Service team and the Queenstown Road Shack were able to help make your return smooth and stress-free. We’ll be sure to pass your lovely feedback on to them.
Enjoy your next Loaf purchase!!
Warm Regards
Cynthia
We had an amazing 5 hours in Battersea Loaf
We had an amazing 5 hours in Battersea loaf. Staff and in particular we must commend Tia who was brilliant and assisted with us without "salesman" approach and gave us very good advice, guidance to us demonstrating her expertise. The entire showroom was amazing, so inviting and relaxed with absolutely no pressure whatsoever to buy. We did purchase and found the range extensive and pricing to be fair. Tia also offered us excellent and personal after sales care. Thank you so much and we would certainly recommend Loaf and the Battersea showroom.
31 January 2026
Unprompted review
Reply from Loaf - Battersea
Hi Paula,
Thank you so much for taking the time to share such a wonderful review. It’s great to hear that you had such a great experience at our Battersea Shack and spent a memorable five hours with us!
Your kind words about Tia mean a great deal, I’ll be sure to pass on your feedback to her and the wider team. We’re proud of the relaxed, no-pressure environment we aim to create, so it’s lovely to know you felt comfortable, well-advised and supported throughout your visit and after your purchase.
Thank you again for choosing Loaf and for your recommendation. I hope you enjoy your new purchase for many years to come and we’d love to welcome you back again soon!
Warm regards,
Manny.
Lovely helpful staff and great quality…
Lovely helpful staff and great quality furniture
1 February 2026
Reply from Loaf - Battersea
Hi Thomas,
Thank you so much for your wonderful review.
I’m really pleased to hear that you found our team helpful and that you’re happy with the quality of our furniture. Providing friendly service and high-quality products is always our top priority, so it’s lovely to know this came across.
Your kind feedback means a great deal to the whole team and I truly appreciate you taking the time to share your experience. I hope to welcome you back again soon.
Warm regards,
Manny.
We had a fantastic experience at your…
We had a fantastic experience at your store in Battersea. We spent nearly 2 hours there. Liam was amazing and was very patient with me. Defo recommend the experience. There was also no pressure. Liam offered all is expertise knowledge to make sure I was getting the right sofa. I bought two large Queenie sofas and the queenie love seat. Cannot wait for them to arrive.
31 January 2026
Reply from Loaf - Battersea
Hi Kerry,
Thank you so much for your fantastic review.
We’re thrilled to hear about your experience in our Battersea store and that Liam was able to support you so thoroughly in choosing the right pieces. It sounds like you made some wonderful choices we can’t wait for them to arrive with you too
Warm regards,
Cynthia
Great showroom and fantastic staff
31 January 2026
Reply from Loaf - Battersea
Hi Susan,
Thank you for your review.
It’s great to hear you enjoyed the showroom and found the team so helpful.
Warm regards,
Cynthia
We received amazing customer service…
We received amazing customer service during the very busy last day of the sale. Staff were very welcoming and knowledgeable. Felt like we could spend as much time as we needed in the store and not rushed into any decisions.
1 February 2026
Reply from Loaf - Battersea
Hi there,
Thank you for your review.
It’s lovely to hear the team looked after you so well during such a busy day, and that you felt welcome to take your time in store.
Warm regards,
Cynthia
I found the two staff I dealt with in…
I found the two staff I dealt with in store to be knowledgeable and helpful
1 February 2026
Reply from Loaf - Battersea
Hi there,
Thank you for your review.
I’m pleased to hear the two team members you dealt with in store were knowledgeable and helpful.
Warm regards,
Cynthia
Great in shop and online customer experience!
Lovely retail experience, staff were super friendly the shop is well laid out and fun to be in! Easily the best in shop experience I had while sofa shopping!
17 January 2026
Reply from Loaf - Battersea
Hi Dylan,
Thank you for your review.
We're so pleased to hear you enjoyed such a positive experience both in store and online, and that the team were so friendly in such a fun, well-laid-out space.
We’re thrilled to hear it was your best sofa-shopping experience!
Warm regards,
Cynthia
Josh
Josh, customer service advisor at Loaf, was thoughtful considerate and professional when dealing with a myriad of questions from me.
He showed excellent product knowledge and is a credit to himself and to Loaf.
Importantly he is a very good listener.
It was a pleasure to have a conversation with him.
I rate him very highly.
29 January 2026
Unprompted review
Reply from Loaf - Battersea
Hi Annie,
Thank you for your review.
We're so pleased to hear how thoughtful and professional Josh was, and that his product knowledge and listening skills made such a positive impression.
Warm regards,
Cynthia
Liam was so helpful in the Battersea…
Liam was so helpful in the Battersea store. He was super patience and knowledgeable helping us make a decision on our dream sofa. He explained everything clearly. Great experience.
28 January 2026
Unprompted review
Reply from Loaf - Battersea
Hi Matilda,
Thank you so much for your lovely feedback!
I’m thrilled to hear Liam was so helpful and patient during your visit to our Battersea Shack. Helping customers find their dream sofa is exactly what we aim for and I’ll be sure to pass your kind words on to him.
Enjoy your new sofa and we hope to see you again soon!
Warm regards,
Manny.
I had very limited time and the girls…
I had very limited time and the girls were helpful, took me straight to the sofas I needed to see and got me colour cloths quickly. I bought the sofa I needed and was contacted the same day that it was ready to book a delivery date. Best to get down there before the January Sale ends.
27 January 2026
Unprompted review
Reply from Loaf - Battersea
Hi Sophie,
Thank you so much for your lovely feedback!
We’re really glad the team could help you so efficiently and that you found the perfect sofa. Great to hear everything moved quickly, right through to booking delivery. Enjoy your new sofa, and thanks for the recommendation, especially during the January Sale!
Kind Regards,
Paris
Thank you Loaf !
Shopping for a sofa at Loaf has been a really enjoyable process. After trying so many sofas at other stores - I visited the Battersea showroom a couple of times before placing my order - it’s designed to make you feel really at home enabling you to sit around and try for as long as you like without any pushy sales folk. The staff are amazing so helpful and friendly and well informed - I would like to thank Ella and Tia for their help and patience. I would highly recommend the store to anyone.
21 January 2026
Reply from Loaf - Battersea
Hi Maggie,
Thank you so much for taking the time to share such a lovely review.
We’re delighted to hear that you enjoyed the sofa-shopping experience at our Battersea showroom and felt at home taking your time to find the right one. It’s especially great to hear your kind words about Ella and Tia, we’ll be sure to pass your thanks on to them. Your recommendation means a lot to us, and we hope you enjoy your new sofa for many years to come!
Kind Regards,
Paris
Fantastic shopping experience!
We had a very lovely experience at Battersea Loaf yesterday, finding the sofa we want for our new home! Tia listened to our needs, showed us different options and talked us clearly through the cost. Everything was perfect - looking forward to the sofa arriving!
23 January 2026
Unprompted review
Reply from Loaf - Battersea
Hi Ali,
Thank you so much for your kind words!
I’m delighted to hear you had such a lovely experience at Battersea Loaf and that Tia was able to help you find the perfect sofa for your new home. I’ll be sure to pass on your feedback to her.
Wishing you all the best with your new space, I can’t wait for your sofa to arrive too!
Warm regards,
Manny.
Staff in the shop were so helpful as…
Staff in the shop were so helpful as was the call centre. Great service snd help in making a big purchase. Thank you
21 January 2026
Reply from Loaf - Battersea
Hi Lucy
Thank you for your review,
We’re so pleased the shop team and call centre could support you with such an important purchase.
Keep loafing and feel free to reach out whenever you need our assistance.
Warm regards
Cynthia
Lovely furniture and super helpful staff!
The furniture is lovely, the showroom is well laid out, and Ella was absolutely fantastic, really hard working, and went above and beyond to help without being pushy in any way. It was a very positive experience, and I was happy to place my order in store before I left.
20 January 2026
Reply from Loaf - Battersea
Hi Sat,
Thank you so much for your kind words.
I’m delighted to hear that you enjoyed the furniture and found the showroom welcoming and easy to navigate. Ella will be thrilled to know her hard work and dedication made such a positive impression, she truly strives to go above and beyond for our customers. I’m so pleased you had a great experience and that you felt confident placing your order in our Shack.
I look forward to welcoming you back again soon.
Warm regards,
Manny.
I recently visited Loaf’s Battersea…
I recently visited Loaf’s Battersea showroom and left genuinely impressed. From the moment I walked in, the staff made the experience straightforward and enjoyable. Tiegan and Ella stood out in particular – they were not only friendly but also exceptionally knowledgeable about the entire sofa range. Their ability to explain the nuances of each piece, from construction details to fabric options, helped me feel confident in my choices.
The store itself runs smoothly; the layout is clear, the displays are well‑organised, and the checkout process was efficient. It’s evident that Loaf places a strong emphasis on customer care – they listened attentively to my preferences, offered practical advice without pressuring me, and followed up promptly with the delivery schedule.
Overall, Loaf Battersea delivers exactly what a furniture retailer should: competent staff, transparent service, and a genuine commitment to making customers feel valued. I would recommend this showroom to anyone looking for quality sofas and a hassle‑free buying experience.
17 January 2026
Unprompted review
Reply from Loaf - Battersea
Hi Cu,
Thank you for your review.
It’s wonderful to hear how impressed you were with your visit to our Battersea showroom and the support from Tiegan and Ella.
I’m glad the team made the experience enjoyable, informative and pressure-free. We'll be sure to pass on your lovely feedback to the team.
Warm regards,
Cynthia
What a joyous shopping experience
Everyone was very helpful without being bothersome and the visit to the shop was a thoroughly pleasurable experience
13 January 2026
Reply from Loaf - Battersea
Hi Antonia,
Thank you for your lovely feedback. We’re delighted to hear our team was helpful without being intrusive and that you had such a pleasurable visit. We look forward to welcoming you back.
Kind Regards,
Paris
A chance to sit down!
Although the website is good, it's important to be able to test chairs/sofas/beds to make sure they're well made and comfortable. Going to Battersea enabled us to do that.
We were also able to look at all the fabrics and compare their quality, price and colour and take away the samples we liked best to check them at home.
I loved the addition of chocolate!
11 January 2026
Reply from Loaf - Battersea
Hi Jane,
Thank you for your lovely feedback!
We’re so glad visiting our Battersea showroom gave you the chance to properly try out the chairs, sofas, and beds and feel confident in their comfort and quality. And we’re delighted the chocolate was a hit too, it’s the little extras that make a visit special! We hope to see you again soon.
Warmest Regards,
Paris
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