I’ve just bought a beautiful and very comfortable sofa and chair from the Bristol store. Rosa was amazing, so helpful and knowledgeable. She has a great eye for colour combinations. I also want to... See more
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Location
Switch locationUnit 1D Centaurus Road, Cribbs Causeway, BS34 5TS Bristol, England, GB
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We were very impressed with the wide range of furniture on display and the member of staff who assisted us was very helpful and knowledgeable. The choice of colours and fabrics was huge so it was very... See more
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We had a great experience - that staff we knowledgeable, friendly and helpful. There when we needed them but not pushy at all. Overall a lovely shopping experience. Nicole helped us and was wonderful!... See more
Company replied
I was really disappointed with my recent experience at Loaf. I spent over £3700 on a sofa, which was not as advertised in the Bristol Loaf shack. The back support of the squisharoo sofa is dreadful. I... See more
Company replied
Company details
- #346 of 395 best companies in Home Furniture Shop
- #184 of 227 best companies in Bedroom furniture shop
- #52 of 57 best companies in Furniture Accessories
- #218 of 240 best companies in Homewares Shop
- #104 of 114 best companies in Living room shop
- #85 of 92 best companies in Sofa store
About Loaf - Bristol
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Unit 1D Centaurus Road, Cribbs Causeway, BS34 5TS, Bristol, England, United Kingdom
- 02031418300
4.7
Excellent
186 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We had a great experience
We had a great experience - that staff we knowledgeable, friendly and helpful. There when we needed them but not pushy at all. Overall a lovely shopping experience. Nicole helped us and was wonderful!
12 September 2026
Unprompted review
Reply from Loaf - Bristol
Thank you for taking the time to share your wonderful experience with us on Trustpilot. We are thrilled to hear that you found our staff knowledgeable, friendly, and helpful. It’s great to know that Nicole made a positive impact during your visit, and that you felt supported without being pressured.
We truly appreciate your kind words. It’s always our aim to provide a lovely shopping experience, and we’re delighted that we achieved this for you. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help! - Trishna
Great service
I’ve just bought a beautiful and very comfortable sofa and chair from the Bristol store.
Rosa was amazing, so helpful and knowledgeable. She has a great eye for colour combinations. I also want to mention Chloe, the store manager who was also very helpful and reassuring
13 September 2026
Unprompted review
Reply from Loaf - Bristol
Hello,
Thank you so much for taking the time to leave us such a wonderful review.
We really appreciate you mentioning Rosa and Chloe. Their expertise and warmth are exactly what we're about at Loaf, and it's brilliant to know they helped you find the perfect colour combinations for your home.
We hope you have many relaxing moments with your beautiful new furniture. Do get in touch if there's anything at all we can help with.
Warmest regards,
Fraser
We were very impressed with the wide…
We were very impressed with the wide range of furniture on display and the member of staff who assisted us was very helpful and knowledgeable. The choice of colours and fabrics was huge so it was very straightforward to choose what we wanted. The sofa we chose was probably one of the most comfortable I’ve ever sat on.
10 September 2026
Reply from Loaf - Bristol
Hi,
Thank you so much for taking the time to leave us this lovely review. We're thrilled you had such a positive experience in the showroom and that our team were able to help you find the perfect sofa.
We really appreciate your kind words and look forward to welcoming you back to Loaf soon.
All the best,
Fraser
We had a very successful visit to Loaf…
We had a very successful visit to Loaf Bristol this morning. The Loafer who guided us through all the options was well informed, knowledgeable and very helpful.
8 September 2026
Unprompted review
Reply from Loaf - Bristol
Thank you for the 5 review. The Bristol team will be really happy to hear that they helped you throughout your visit. Warm regards, Julie
Cribbs Causeway team
The team at your Cribbs Causeway Shack were amazing and gave us the confidence to make the order, without them we would have likely gone elsewhere
2 September 2026
Reply from Loaf - Bristol
Thank you for the Feedback, the Bristol shack will be happy to hear this. I hope you enjoy your new purchase when it arrives. Best regards Julie
I was really disappointed with my £3700 Sofa from LOAF
I was really disappointed with my recent experience at Loaf. I spent over £3700 on a sofa, which was not as advertised in the Bristol Loaf shack. The back support of the squisharoo sofa is dreadful. I understand that that is the style, but when trying the sofa in person, it had a greater level of support than the one that was delivered to us. The customer service process was lengthy and disconnected, having been outsourced, and ultimately extremely disappointing. We are now paying an upholsterer to right this issue. I have been a loyal loaf customer for years but would no longer trust their customer care process.
16 July 2026
Unprompted review
Reply from Loaf - Bristol
Thank you for taking the time to share your feedback regarding your recent experience with us.
I am truly sorry to hear that the Squisharoo sofa you received did not meet your expectations.
I regret that our customer service process did not provide the support you needed and that you felt it was lengthy and disconnected. We strive to ensure our customers receive the best possible service, and I apologise that we fell short in your case.
If you have any additional questions or need further assistance, please don’t hesitate to reach out. Kind regards Loaf
Excellent service
Excellent service delivered by Nicole at Cribbs Causeway. Very easy.
Haven’t received the goods as yet but if delivery is as good as the service it will be excellent.
1 September 2026
Unprompted review
Reply from Loaf - Bristol
Thank you for your kind review regarding the service you received from Nicole at our Cribbs Causeway Shack. We're delighted to hear that you found the service excellent and easy.
We understand that you are still waiting for your goods to arrive, and I really hope you enjoy them when they arrive.
If you have any further questions or need assistance with anything else, please do not hesitate to reach out. We're here to help!
Lovely store and great products
We have visited Loaf in Bristol a couple of times trying to g to decide on some sofas and dining room furniture.
The shop is great, well laid out with plenty of choice. It’s a very low pressure, relaxing experience which we found very conducive to purchasing.
We were served by Nicole and I would suggest you search her out if you go there as she is fantastic, very helpful, knowledgeable and a really nice lady. She has been trained very well (well done Loaf) and she seems to really enjoy her job and believe in the products - very refreshing change from other stores.
We will definitely be back and definitely be purchasing when the time comes.
Can’t recommend highly enough.
21 August 2026
Unprompted review
Reply from Loaf - Bristol
Thank you for taking the time to share your wonderful experience at our Bristol Shack. We are thrilled to hear that you found the shop well laid out and that the atmosphere was relaxing and conducive to your purchasing decisions.
It’s fantastic to know that Nicole provided you with such excellent service. We will certainly pass on your kind words to her.
We look forward to welcoming you back when you are ready to make your purchase. If you have any further questions or need assistance in the meantime, please don’t hesitate to reach out.
Great experience - Cribbs Bristol Store
Rosa helped me to order my dog bed in the Cribbs Causeway store. She was very smiley and helpful! It was promptly delivered to my home - easy peasy!
17 August 2026
Reply from Loaf - Bristol
Thank you for the review, I'm glad Rosa looked after you so well, I hope your pooch enjoys their new bed. Best regards Julie
Fantastic staff in Bristol store
Fantastic staff in Bristol store. Really friendly and helpful
15 August 2026
Reply from Loaf - Bristol
Thank you for the great feedback for our Bristol Shack, its so good to hear you had a good shopping experince there. If you do need anything else please let us know, we are more than happy to help. Best regards Julie.
Incorrect email address …
The person who served us was slightly unprofessional complaining about her lunch break not being long enough. When we ordered our bed she didn’t check my email and she typed it in wrong so that I didn’t get a confirmation email. When I phoned up to get a confirmation email and correct the spelling the person didn’t update the records so I never got an email to my correct address to book delivery of the bed leading to a few weeks delay on the delivery of our bed. It’s a shame as the other staff in the store in Bristol were excellent but the person who ran our order through the til let the rest of the team down.
11 August 2026
Reply from Loaf - Bristol
Thank you for your feedback regarding your visit to the Bristol shack. I do apologise for this mistake; it is really important that we take our time at the point of sale to ensure all details are correct, not only yours but the customers' too. We will take this on board and remind the teams how important this is and the knock-on effect it can cause if it is not done correctly.
If you need anything else, please let me know; we are here to help. Warm regards, Julie
Reply from Loaf - Bristol
Thank you for the 5 review, I'm glad to here you found the service excellent. Warm regards Julie
The assistant in the shop was very…
The assistant in the shop was very helpful and friendly
8 August 2026
Reply from Loaf - Bristol
Thank you for the Feedback, its good to hear you found the Shack team helpful. Thank you Julie
Rosa in the Bristol cribbs causeway…
Rosa in the Bristol cribbs causeway store was excellent, really good customer service and all round lovely.
3 August 2026
Reply from Loaf - Bristol
Thank you for the review, I am happy to hear you had a good experience in our Bristol Shack and that Rosa looked after you so well. Warm regards Julie
We had the lovely Rosa at Cribbs…
We had the lovely Rosa at Cribbs Causeway Bristol helping us. Very knowledgeable and helpful. Sofa ordered.
3 August 2026
Reply from Loaf - Bristol
Thank you for the review, Rosa and the Bristol shack will be so pleased to hear this. I hope you enjoy the new sofa when it arrives, best regards Julie
Beautiful showroom with great selection…
Beautiful showroom with great selection of products to view. Friendly staff from the moment you go in and incredibly helpful. Holly helped us and was very patient!!!!! Due to her customer service and quality of products we are making our order and will be back again.
31 July 2026
Unprompted review
Reply from Loaf - Bristol
Thank you for the Feedback, we are happy to here you enjoyed your visit to the Shack and that Holly was helpful. Enjoy the goods when they arrive. Warm regards Julie
Lovely staff
Lovely staff - brilliant and helpful.
Spent half a day looking at other bed retailers but this was the best shopping experience by far.
27 July 2026
Reply from Loaf - Bristol
Hi Dawn, thank you so much for taking the time to leave us this lovely review. We're delighted to hear that our team made a positive impression and that you found the shopping experience with us to be the best. It means the world to us that we could help you find the right bed. We'd love to welcome you again whenever you need furniture in future. Thanks again for choosing Loaf.
Great customer service
Visited Loaf in Cribbs Causeway and was lucky to be assisted by Tegan. She was extremely friendly and knowledgeable, taking us through the different options for sofas and fabrics - helping us with sizes etc., without being pushy. On the back of her help we will be going ahead and ordering a cuddle muffin modular corner sofa in the near future. Thank you Tegan!
25 July 2026
Unprompted review
Reply from Loaf - Bristol
Thank you for the kind reply. Tegan will be so happy she helped you make an informed decision. Enjoy the Cuddlemuffin when it arrives. Best regards, Julie.
I recently went to the Bristol store…
I recently went to the Bristol store and was served by Tegan and had a very personal shopping experience. Tegan was friendly, knowledgeable and very helpful, showing us lots of options and helping us to narrow down the options. I would highly recommend Loaf and Tegan at the Bristol store
19 July 2026
Unprompted review
Reply from Loaf - Bristol
Thank you for the lovely feedback for our Bristol Shack and the wonderful Tegan, they will be so happy they made your Loaf experience a good one. Best regards Julie
Fantastic experience at the Bristol…
Fantastic experience at the Bristol Cribbs Causeway Loaf - staff that lovely mix of helpful but not invasive. Excellent follow up customer service, and the environment is just lovely and evocative of the vibe I want to create at home. Thank you.
19 July 2026
Reply from Loaf - Bristol
Thank you for your review, I'm glad to hear you enjoyed the vibe at our Bristol shack, the team will be thrilled to hear this. Kind regards Julie
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