This has been a long process for us to get to the point of purchase, lots of umming and aging.si when we entered the Guildford store what a pleasure to be greeted by such professional staff. All of th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As always we had an excellent experience in Loaf Guildford. Chloe was fantastic; enthusiastic and knowledgeable about all the products and gave us time to ourselves but was on hand to help when requir... See more
Company replied
When we visited Loaf in Guildford on thursday 30th April 2026, we were blown away by the customer service. The friendly bubbly chap that helped us was great, a real credit to your company. Definitely... See more
Company replied
Further to various emails on 15th September, two calls to customer service, a follow up email on 19th and two social media posts, still no one has bothered to pick up the phone to apologise or... See more
Company replied
Company details
- #363 of 400 best companies in Home Furniture Shop
- #197 of 223 best companies in Bedroom furniture shop
- #49 of 51 best companies in Furniture Accessories
- #218 of 231 best companies in Homewares Shop
- #108 of 113 best companies in Living room shop
- #86 of 91 best companies in Sofa store
About Loaf - Guildford
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Unit 6A Tunsgate Quarter, GU1 3QY, Guildford, England, United Kingdom
- 02031418300
4.7
Excellent
144 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really helpful and friendly staff at…
Really helpful and friendly staff at your Guildford Branch.
21 July 2025
Reply from Loaf - Guildford
Hi Adrian,
Thank you for taking the time to leave us a review,
We are delighted to hear that our staff were helpful and friendly to you at our Guildford shack,
It brings us great joy to ensure our customers feel comfortable and have a wonderful time visiting us.
Keep loafing on!
Warm wishes
Cynthia
Beautiful products and great staff
Beautiful products, welcoming showrooms and friendly and helpful staff. Thank you to Seren and Joe for your exceptional customer service.
13 July 2025
Reply from Loaf - Guildford
Hi Linda,
Thank you for shopping with Loaf!
We appreciate the time taken to leave us a review.
Wonderful to hear your experience was friendly and helpful. Our Loafers at our Shacks are a lovely and welcoming bunch.
We take pride and care in all of our service's, to deliver a premium standard
Hope to hear from you soon.
Kind regards,
Manny.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.