everything from the layout of the store to the relaxed ambience of the whole experience BUT the the true excellence was Peter our salesman.What a star!Professional,personable and truly knowledgeable a... See more
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Brilliant service! The customer team came back the next day in answer to my stock query regarding mattresses in their Solihull Shack. Then, when I visited the shack, the staff were amazing - welcoming... See more
Company replied
I would like to thank the manager of the Solihull branch for his excellent customer service. I have visited the store to purchase a sofa and accessories a couple of times now and I cannot tell you how... See more
Company replied
Ordered my sofa on 2 January 2026, arrives next week, I hope. Not great service - just have fingers crossed it’s perfect when it arrives! 5 months wait!
Company details
- #350 of 401 best companies in Home Furniture Shop
- #186 of 227 best companies in Bedroom furniture shop
- #47 of 53 best companies in Furniture Accessories
- #211 of 229 best companies in Homewares Shop
- #105 of 116 best companies in Living room shop
- #82 of 90 best companies in Sofa store
About Loaf - Solihull
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Mill Lane 59-65, B91 3AT, Solihull, England, United Kingdom
- 02031418300
4.8
Excellent
130 reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service in a relaxed…
Excellent customer service in a relaxed atmosphere
2 December 2025
Reply from Loaf - Solihull
Hi Michael,
Thank you for your review,
We’re so pleased to hear you enjoyed the relaxed atmosphere and received excellent customer service during your visit.
Warm regards,
Cynthia
Always an excellent experience!
Always an excellent experience!
Helpful and friendly staff.
Superb products.
Highly recommended.
30 November 2025
Reply from Loaf - Solihull
Hi David,
Thank you for your lovely review
We’re delighted to hear that you the staffs were friendly and helpful and you had an excellent experience.
We truly appreciate your recommendation.
Warm regards,
Cynthia
Reply from Loaf - Solihull
Hi,
Thank you so much for taking the time to share your experience!
I’m thrilled to hear that our staff was helpful and that you enjoyed looking through our wide selection of samples. We work hard to make the process enjoyable and stress free, so it means a lot to know we hit the mark.
We appreciate your visit and hope to help you again soon!”
Warm regards,
Manny.
Helpful unpressured service
Loved being left to try the sofas. The staff were really helpful pointing out which ones would suit us and helping find fabric that would withstand 2 labradors
Lovextge fact that we could order f5om home afterwards
17 November 2025
Reply from Loaf - Solihull
Hi Mrs Elizabeth,
Thank you for your lovely review
We’re so glad to hear you enjoyed a relaxed visit and found the team helpful in guiding you toward the right sofas and fabrics especially with two Labradors in mind! So pleased the at-home ordering made things easy too.
Warm regards,
Cynthia
This was our first time in Loaf and…
This was our first time in Loaf and what a pleasant surprise that was. Attentive staff who ensured our visit was a positive one. The customer service was exceptional; it felt like our custom was truly appreciated rather than expected! Thank you Loaf Solihull
16 November 2025
Reply from Loaf - Solihull
Hi Mr Ruffley,
Thank you for your lovely review
We’re delighted to hear your first visit to Loaf was such a positive surprise. The Solihull team will be so pleased to know their attentive service made you feel genuinely appreciated.
Warm regards,
Cynthia
Peter was excellent during the virtual…
Peter was excellent during the virtual consultation and ensuring the sofa we liked would fit into the property
9 November 2025
Unprompted review
Reply from Loaf - Solihull
Hi H Papalia,
I’m delighted to hear that Peter was able to support you during your virtual consultation and help ensure the sofa would be a perfect fit for your home. I’ll be sure to pass along your compliments, he’ll be thrilled!
If you need anything else as you move forward, we’re always here to help.
Kind regards
Manny.
Great staff all very friendly,staff…
Great staff all very friendly,staff very knowledgeable and great snacks
2 November 2025
Unprompted review
Reply from Loaf - Solihull
Hi Patricia,
Thank you for your lovely review! We’re so glad to hear you enjoyed your visit, especially our friendly, knowledgeable team (and the snacks too!). We really appreciate your kind words and hope to see you again soon.
Kind Regards,
Paris
Loaf worth a visit
Very he!pfu! and pleasant staff order arrived
Quickly and well wrapped. Thank you Loaf
27 October 2025
Reply from Loaf - Solihull
Hi Mrs Yates,
Thank you for your lovely review!
We’re so pleased to hear you found our team helpful and that your order arrived quickly and safely. We really appreciate your kind words.
Warm regards,
Cynthia
Loaf rug beautiful
The rug arrived in good time and we are really pleased. Service from Loaf is excellent and the quality is superb. We love our new rug so does the cat. Would recommend and a visit to a Loaf shop is a wonderful experience
31 October 2025
Reply from Loaf - Solihull
Hi Ashley,
Thank you so much for your lovely feedback! We’re thrilled to hear that you’re happy with your new rug (and that your cat approves too). It’s great to know you enjoyed your Loaf experience both online and in-store. We really appreciate your recommendation and hope your new rug brings plenty of cosy moments!
Warmest Regards,
Paris
First Class Service at Loaf Solihill
I wanted to look at a chair before I bought it, the two guys in the store were welcoming and helpful, It was a pleasure visiting and receiving such good service - will definitely go back again when I need anything more.
4 November 2025
Unprompted review
Reply from Loaf - Solihull
Hi Karen,
Thank you for your wonderful review!
We’re so pleased to hear you had such a positive experience at our Solihull showroom and that the team made you feel welcome and supported. We look forward to seeing you again soon
Warm regards,
Cynthia
the shack did a great job BUT
the shack did a great job. order was placed and although a stock item i asked for a 12 week delay.
within hours i received an email stating the items would be delivered in 2 weeks time.
the house they are for is not built yet
4 November 2025
Reply from Loaf - Solihull
Hi Simon,
Thank you so much for your feedback!
My apologies for the confusion regarding your delivery timing. Since you requested a 12-week delay, I’ll make sure your order is held until your new home is ready.
I will contact you directly.
Kind regards,
Manny.
Very easy to buy from
we couldn’t have made our decision without going in the shop and seeing everything in the flesh, trying out the sofas, looking at the fabrics and the rugs and furniture, it was a great experience of itself. Just wanted to buy everything! Bought on line when we got home and made a final decision & that was easy too.
30 October 2025
Reply from Loaf - Solihull
Hi Raki,
Thank you for your review
We’re so pleased to hear you enjoyed your visit to the shop and found it helpful in making your decision.
It’s great to know the online ordering was just as easy too. Enjoy your new Loaf pieces
Warm regards,
Cynthia
Helpful team
I would like to thank the Trade team (Kylie), Pete from your Solihull showroom for his virtual assistance and your showroom in Notting Hill - they were all very helpful in the process of placing our order.
31 October 2025
Reply from Loaf - Solihull
Hi Seb,
Thank you so much for your lovely review
We’re delighted to hear that Kylie, Pete, and our Notting Hill team were able to make your ordering experience such a positive one.
We’ll be sure to pass along your kind words to them.
Warm regards,
Cynthia
Reply from Loaf - Solihull
Hi Mags,
Thank you for your feedback.
We are delighted to hear how friendly and excellent our customer service has been.
If there is anything else we can help you with, please let us know.
Kind Regards,
Paris
We visited the Loaf store in Solihull…
We visited the Loaf store in Solihull on a number of occasions as we tried to work out which sofa was best for us. They were always very friendly, knowledgable and super helpful. Nothing was ever too much trouble. Having access to Farrow & Ball colour samples also made it much easier to match the colour of the sofa with paint choice. Thank you!
25 October 2025
Reply from Loaf - Solihull
Hi Phil,
Thanks a bunch for your lovely review!
We’re so happy to hear our Solihull team helped make choosing your sofa (and colour!) a breeze. Having those Farrow & Ball samples definitely makes matching up the perfect shade much easier.
We hope you absolutely love your new sofa!
Warmest Regards,
Love this store!
Lovely range of comfortable sofas in a brilliant range of fabrics. Welcoming, bright stores laid out in a very appealing way. Friendly, cheerful and helpful employees. Chocolate!
Bought two slow riser sofas in flint clever velvet. Can't wait to see them in our home. I think they will look fab!
25 October 2025
Reply from Loaf - Solihull
Hi Sheila,
Thanks a bunch for such a lovely review!
We’re chuffed to bits that you enjoyed visiting our store (and the chocolate, of course). The Slow Risers in Flint Clever Velvet are a cracking choice, we’re sure they’ll look absolutely fab in your home!
Warmest Regards,
Paris
Nice comfy sofas that last long and…
Nice comfy sofas that last long and clean and tidy
21 October 2025
Unprompted review
Reply from Loaf - Solihull
Hi,
Thank you so much for your kind words!
Amazing to hear you’re enjoying our sofas. Every piece is designed with both comfort and durability in mind, using high quality materials that are easy to maintain and keep looking fresh for years. We believe great furniture should not only feel good but also make life simpler and I’m so glad that’s been your experience!
Kind regards,
Manny.
Warm welcome but IT and price issues
Made very welcome but had to leave and return later to allow the store team time to apply a £100 voucher given to us by Loaf some months ago because of delivery issues with an earlier order. Also, the price was considerably more than when we researched 3 weeks ago.
24 October 2025
Reply from Loaf - Solihull
Hi James,
Thank you for sharing your feedback.
We’re really pleased to hear you felt welcome in store, though we’re sorry to learn there was a delay in applying your voucher and that you noticed a price change since your earlier visit. We completely understand how frustrating that must have been.
Your comments have been shared with the relevant team so we can review how we handle vouchers and ensure the process is smoother in future. We truly appreciate your patience and understanding and we hope you were able to find something you love despite the hiccups along the way.
Kind Regards,
Paris
Reply from Loaf - Solihull
Hi Mr Richardson,
Thanks so much for your review
We’re delighted to hear you found our team pleasant and knowledgeable that’s exactly what we love to hear. We’ll be sure to pass your kind words on to the team.
Warm regards
Cynthia
Staff really helpful.
Staff really helpful and gave plenty of time to us as we were making decisions
19 October 2025
Unprompted review
Reply from Loaf - Solihull
Hi there,
Thank you so much for your review.
We’re so pleased to hear that you enjoyed your visit and found the team very helpful. we always want our customers to feel relaxed and never rushed while finding pieces they love.
Keep Loafing!!
Warm regards,
Cynthia
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