loamandlore.com Reviews 106

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

Great service! The case arrived in good time, packaged in completely recyclable materials, and it fits my phone perfectly.

Rated 5 out of 5 stars

I have always been bothered by the slightly sticky fake plasticy feel of regular phone cases, and I'm amazed at how comfortable I am with this one. It feels like high quality paper, like the stuff for... See more

Rated 5 out of 5 stars

Faster delivery than expected considering they are printing on demand (which is a great idea to reduce waste). They managed to get it dispatched ahead of the post strikes. Case (sunrise design) is eve... See more

Rated 3 out of 5 stars

No replies to emails! Shop autofilled my old address, I realised this the second I clicked purchase, so emailed immediately to ask if the purchase could be cancelled or the delivery address changed. N... See more

Company replied

Company details

  1. Mobile Phone Accessory Shop
  2. Fashion accessories shop

Written by the company

Range of eco-friendly phone cases and accessories, including biodegradable travel mugs, wallets and eco accessories. One Tree planted with every order. We are a plastic free zero waste business. Free delivery on all phone cases.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

106 reviews

5-star
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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Lovely phone case

Lovely phone case. Feels solid and well made but soft enough in my hand. The texture means it doesn’t slip out of my hand as easily as other similar phone cases have and of course it’s brilliant that it’s completely biodegradable.

1 February 2023
Rated 4 out of 5 stars

Good, but not long-term durable

Have had a biodegrable case for 30 months. It definitely protects against drops, scratches, bumps, etc. It also has a nice texture to it, making it less slippery in your hand.
However, after 18 months, the sides started to break off, so now the sides of my phone are left open to damage. I try to keep damage to the case minimal, but the broken edges catch on my clothes when I pull it out of my pocket, so it's slowly breaking away no matter what I do.
A good phone case, but it's certainly not long-term. If you're a person who gets phones every two years, this will be fine for you no doubt.

30 January 2023
Unprompted review
Rated 5 out of 5 stars

Lovely phone case

Received my phone case today and I love it. It was beautifully packaged and has a lovely colour and texture. Fits my phone securely. Would order again.

7 December 2022
Rated 5 out of 5 stars

Faster delivery than expected…

Faster delivery than expected considering they are printing on demand (which is a great idea to reduce waste). They managed to get it dispatched ahead of the post strikes. Case (sunrise design) is even prettier than the photos. The colours are a lot lighter and brighter. Feels nice in the hand, quite grippy. Nice snap fit around the phone. Time will tell re drop protection etc

23 November 2022
Rated 5 out of 5 stars

Spot on!

Great product. Good site. Astonishingly quick delivery. Perfect, minimal but appropriate packaging and a nice note. What else could I desire?

14 November 2022
Rated 5 out of 5 stars

Love the product- highly recommend!

Great product! Love the wood effect- fits my IPhone SE perfectly and feels good quality. Delivery on time and price was very good considering the sustainable nature of the product. Also bonus having biodegradable packaging. Very happy with my experience with loam and lore- thank you!!

31 October 2022
Rated 4 out of 5 stars

Wish I had received a confirmation email

Just got the product in the mail. It was a pleasant surprise to get it so quickly, and frankly to get it at all. I hadn't received any confirmation email about my order, so I wasn't sure I would be receiving anything. But glad to receive it and happy with the product so far!

18 August 2022
loamandlore.com logo

Reply from loamandlore.com

Hi,

Sorry about that. A confirmation should definitely have gone out to you because it's an automated system. Perhaps it went into your spam folder?

Kind Regards,

Loam and Lore

Rated 5 out of 5 stars

still great 4 years on

I bought a green iPhone case 4 years ago. Wanted to come back and write a review as that case is still going strong, and has protected my phone from catastrophe many times! Colour is very slightly faded around the corners, but otherwise still in great condition. Great product.

2 July 2022
Unprompted review
Rated 3 out of 5 stars

No replies to emails

No replies to emails! Shop autofilled my old address, I realised this the second I clicked purchase, so emailed immediately to ask if the purchase could be cancelled or the delivery address changed. Never got a reply. So the case was just delivered to the old address. Eventually I managed to get it, it's a good case (better than Pela, in my opinion, much smoother), but was a massive hassle that could have been avoided if they read their emails. There is no other way to contact them.

29 June 2022
loamandlore.com logo

Reply from loamandlore.com

Hi Rosanna, I'm sorry to hear that you never received our emails. We had replied on the same day you contacted us to let you know that the order had already been sent out. We're glad that were able to get the case and that you are happy with it. We highly value good customer service and answer all emails with 48 hours. I'm sorry that a technical issue made your experience difficult!

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