Loans 2 Go Reviews 4,107

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 723 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and speed of the application process, often receiving funds within hours of approval. Many appreciate the straightforward online experience and the efficient service, noting that the company provides quick decisions and transfers. Reviewers also praise the company for being understanding and supportive, especially for those with lower credit scores, and for offering the flexibility to pay off loans early. However, some people mentioned issues with customer service response times and communication, experiencing delays or requests for additional information after initial approvals. A few other people also felt that the interest rates were too high and expressed concerns about the terms not being clearly explained, leading to difficulties in managing repayments.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting its speed, efficiency, and reliability.... See more

User experience

Consumers find the user experience to be overwhelmingly positive, highlighting its simplicity and efficiency.... See more

Payment

Reviewers highlight positive aspects of payment, with many praising the fast and easy application process and... See more

Response time

Users describe ambiguous interactions with response times, with many reviewers praising the quick, easy, and... See more

Customer service

People report ambiguous experiences with customer service, with many praising the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was so easy to fill out just filling your incoming and outgoings and it was verified and the money went straight into my bank account. I was able to relax and get on with my day without any hassle... See more

Company replied

Rated 5 out of 5 stars

Although my credit score is low I never miss any payments which could clearly be seen in my bank statements.Managed on line paperless which is good for the environment.Easy to apply and responded effe... See more

Company replied

Rated 5 out of 5 stars

I had been turned down a few times filled in the form with loans 2 gondaid just running final checks and within a hour received email saying about future payments then money into my account seemless

Company replied

Rated 5 out of 5 stars

No fuss, no stress, no repeated phone calls, just a simple online application. Money in the bank within a few hours. Excellent 👌 can't fault. Definitely recommend , great experience, very positive

Company replied


Company details

  1. #135 of 163 best companies in Non-bank financial service

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I emailed Loans 2 go requesting a…

I emailed Loans 2 go requesting a redress of a loan I took out in 2022 under the affordability criteria. I am amazed in a week, not only have they upheld the complaint but have offered me £696.74 in full and final settlement which is all of the interest back. What a speedy no nonsense response.

2 April 2026
Unprompted review
Loans 2 Go logo

Reply from Loans 2 Go

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Fraud phone number beginning 07482

Call me every day from a mobile number beginning 07482 so you can't block them harassing me for a me to take out a loan. *** I wish to Edit my post with update. Having spoken to Loans2go team WE wish to draw customers attention to my problem. The people are NOT from Loans2go and should be not answered. I wish to thank Loans2go for their excellent fraud advice.
All phone numbers they are using are from mobiles being 07482 with Asian accents

674037
673984
673957
673947
673912
673881
673828
673682
673516
673499
673434
673278
631031
631030
672852

You can't reverse dial these numbers and it is constant with them calling.

2 April 2026
Unprompted review
Loans 2 Go logo

Reply from Loans 2 Go

Thank you for getting in contact via Trustpilot. The details you have mentioned above sound quite suspect. It sounds like it may be a fraudulent business using our own brand to target individuals. If you could provide us with more information via hello@loans2go.co.uk we would very much appreciate it. For more information on Fraud and Scams you can also visit our site for more info at https://loans2go.co.uk/recognising-fraud-and-scams/

Rated 5 out of 5 stars

Great company very understanding they…

Great company very understanding they listen to you. Will consider you even if you got bad credit. I would highly recommend them to anyone who needs a loan with bad credit.

2 April 2026
Loans 2 Go logo

Reply from Loans 2 Go

We really appreciate the 5 star recommendation. Thank you for choosing us.

Rated 1 out of 5 stars

Took money from a customer on sick pay and won't refund it

Loans 2 Go took a payment of £97.78 via Continuous Payment Authority (CPA) when there were no funds in my account forcing me into an unarranged overdraft for four days until my wages arrived.

I am currently on Statutory Sick Pay due to illness. This is my only income.

When I contacted them to explain my financial hardship and request a refund, they offered only 50% back. Despite being aware that I cannot afford food or basic essentials, they refused a full refund and advised the partial refund would take up to five working days to process.

They can take money instantly, but apparently need five days to return it.

My complaint has now been escalated, yet I have been left with no money for essentials while they “investigate” for up to 8 weeks.

This is not what you expect from an FCA-regulated lender with a duty of care to customers in financial difficulty.

If you are struggling financially, be aware of how this company may respond.

Dillon B.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Hassle free

Hassle free, quick and simple response! Help me out a lot and for that I am grateful

31 March 2026
Loans 2 Go logo

Reply from Loans 2 Go

We're pleased to hear that. Thank you for taking the time to leave us a 5 star review.

Rated 5 out of 5 stars

Excellent quick

Excellent quick, quality service

14 January 2026
Loans 2 Go logo

Reply from Loans 2 Go

We're pleased to hear your positive thoughts about your experience. Thank you for borrowing with us.

Rated 1 out of 5 stars

Avoid this one

Avoid this one. Interest rate is massive. You are paying triple back. Look else where if you are needing a payday loan to tie you over until pay day from work. Alot cheaper about with less interest

25 March 2026
Unprompted review
Loans 2 Go logo

Reply from Loans 2 Go

We're sorry to hear you are not happy with your recent experience. Our interest rates are public and we explain the cost of the loan to each customer before they sign their loan agreement. Everybody’s circumstances are different, and we price accordingly. If you have any further questions, feel free to call us or email via hello@loans2go.co.uk. Thank you for your feedback.

Rated 5 out of 5 stars

Amazing

Really helpful people and consistently keep you up to date with what’s going on with the process and money in the bank same day really helpful for needed situations!!

27 March 2026
Loans 2 Go logo

Reply from Loans 2 Go

Glad we were able to help and keep you in the loop with your application. Thank you for the 5 stars.

Rated 1 out of 5 stars

Terrible service say they can help then…

Terrible service say they can help then decline your loan. So much for one of their values in putting customers first. All words and no help or action.

26 March 2026
Unprompted review
Loans 2 Go logo

Reply from Loans 2 Go

We're sorry to hear that you are not fully satisfied with your experience and we appreciate the decision was not the one you wanted. As a responsible lender Loans 2 Go will complete thorough affordability checks on all customers. We look at each application based on previous account management, affordability, and credit status. On careful review of your application against our lending criteria, we concluded on this occasion a loan would not be appropriate. Thank you for taking the time to let us know about your experience.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look