Loans by Mal UK logo
Visit website

Loans by Mal UK Reviews 

2,330
•
TrustScore 5 out of 5

4.8

Alternative Financial Services
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 949 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, friendly, and always ready to assist promptly with any queries they might have. Consumers often mention that the online application form is very simple, straightforward, and allows for very quick decisions. People also appreciate receiving their requested funds promptly into their accounts without having to endure long, stressful phone calls. Reviewers emphasize that the entire procedure is smooth, clear, and easy to navigate from the very beginning to the end. Many individuals note that this service provides reliable assistance during unexpected financial situations.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the quick, clear, and professional... See more

User experience

People report positive experiences with user experience, highlighting a smooth, fast, and stress-free... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpful, polite, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast responses and helpful support.... See more

Response time

Clients share positive opinions on response time, highlighting speedy communication and fast application... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a loan from loans by Mal due to unexpected expenses and I can tell you the process to apply for the loan was very very simple just a few details into the system and I viewed the offer and... See more

Rated 5 out of 5 stars

Loans by mal has very good customer service and everything is straight forward. Have had no issues and as a loan provider there terms and conditions are understandable and to the point. Loans by mal... See more

Rated 5 out of 5 stars

This was by far tue easiest process ever that I ha e experienced. Everything explained properly and having that chat on what's app and email made it so much easier as well. No long phone calls will d... See more

Rated 5 out of 5 stars

I think this is a 5 star company because they're very fast,professional and straight forward with what they offer you as a customer. I would recommend them to everyone, well done.

Company details

  1. Alternative Financial Services
  2. Financial Institution
  3. Loan agency
  4. Non-bank financial service

About Loans by Mal UK

Written by the company

Fair and affordable unsecured loans

We offer affordable loans tailored to your monthly income, giving you a flexible way to borrow what you need without the hassle. You can choose repayment terms of 9, 12, or 24 months, with loan amounts ranging from £1,000 to £5,000, depending on what suits your circumstances.

Our process is simple and fast – using the latest technology, we provide instant online decisions in under five minutes, so you’re not left waiting. With transparency and speed at the heart of what we do, we strive to make borrowing straightforward and stress-free.

Once your loan is approved, you’ll be supported by our dedicated, UK-based Customer Care team. If you ever need assistance or face financial challenges, your personal account manager will be available by phone, SMS, or email – giving you the chance to speak with a real person every time. All applications are subject to status. Terms and conditions apply. APPLY NOW WHY OPEN BANKING? CONTACT US

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,330)

938 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I really like this company when dealing…

I really like this company when dealing with loans I spoke to a friend person about it and he made it so comfortable to talk to instead he f dealing with machines and the payments are flexible it is so important to understand the importance of dealing with people it is done respectfully and the guy I spoke to today was amazing I don’t know he’s name it is a shame because I would of mentioned him thank you to this company because in future if I need to ring them it will be made easier from the first person I spoke to today

29 June 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs!

Avoid at all costs!! Given false hope
- pre approved triple lock via clear score
Passed All checks on mal website when filling in income and expenditure etc took all bank details. Even called me confirming few more details/

Then received an email to say they have now decided to decline me.

Avoid this company!! Sure there’s better ones out there

26 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look