Lobosjewelry Reviews 

324
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers had a great experience with this company. Customers frequently praise the gorgeous jewelry and solid craftsmanship, noting that the items look stunning, fit perfectly, and feel comfortable to wear daily. People also appreciate the exceptionally helpful support team, smooth ordering processes, and surprisingly fast shipping times. However, some people mentioned that shipping occasionally took much longer than expected or that parcels experienced unexpected delivery delays. A few other people also felt that certain jewelry pieces broke quite easily after a few wears or featured weak clasps that failed. Additionally, a small group of reviewers reported experiencing unresponsive customer service when trying to resolve refund issues.

What people talk about most

Product

Customers had ambiguous experiences with product quality and design. While many reviewers praise the... See more

Quality

Consumers find quality to be positive, highlighting excellent craftsmanship, solid materials, and beautiful... See more

Delivery service

People report ambiguous experiences with delivery service, as opinions are strongly divided. Some consumers... See more

Customer service

Reviewers mention ambiguous feedback about customer service, as experiences vary widely among clients. Many... See more

Order

Customers consistently note negative experiences with order fulfillment and delivery delays. Reviewers report... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Update: we have received an email from the owner and he has sent a new pair to fix the issue. On 25/06/2025, I bought a beautiful pair of earrings from Lobos Jewelry. At first, I w... See more

Rated 5 out of 5 stars

Amazing jewelry! I am more than happy with it. The quality is excellent, and it looks even better in person. The packaging was great, and the whole shopping experience was smooth. I will definitely be... See more

Rated 5 out of 5 stars

Love they honey comb bracelet with free complimentarys of chain and surplus bracelet. Really appreciated it 🙂

Rated 5 out of 5 stars

received it today, undamaged, great customer service, i love it, thank you so much, definitely will buy again in the future🤍


Company details

  1. Jewellery shop
  2. E-commerce service
  3. Fashion accessories shop

Written by the company

At Lobosjewelry, we believe in the power of jewelry to connect people from different cultures. Our vision is to unite individuals who share a deep love for jewelry, celebrating artistry, craftsmanship, and beauty.


Contact info

4.0

Great

TrustScore 4 out of 5

324 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.0

All reviews

(324)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Quality and Smooth Experience

I recently purchased a chain from Lobos and had a great experience overall. The product looks exactly like the photos and the quality feels really solid. The chain has a great shine and feels comfortable to wear. The ordering process was smooth and the delivery was quick, which made the whole experience easy and hassle-free. Definitely happy with the purchase.

16 March 2026
Unprompted review
Rated 1 out of 5 stars

Rewriting my review for Lobos

Rewriting my review for Lobos, the jewelry is very poor quality my bracelet broke after one 1 day when taking of my jacket when I then asked about the “life-long warranty” they said it doesn’t apply, that’s that for the warranty zero warranty thus whatsoever, now I just took my other necklace out of the box after buying it some time ago and it misses a few stones. I am not expecting a warranty for this either. Absolute waste of money never buying from this store again. Their customer service only thinks about the interest of the company not the clients. Had to rewrite this because its just how it is. Never buying from this store again. Be careful with their nice words and promises they aren’t true if it breaks after even one time wearing and they don’t help you, they make it your own problem. Do better Lobos.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Best customer service and products

I love the customer service. Hands down the best ones I’ve had in a long time. Very helpful with changing the shipping address and resolved the issues with the sizing problem as well. The bracelet was very good too. It’s sparkly and overall worth the price. I would definitely shop here again in the future.

21 February 2026
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE!!

DO NOT under any circumstances buy from this seller, jewellery is made cheaper quality than costume jewellery! Bracelet broke after only 2 wears and is made of plastic not metal.

Absolute waste of money!

18 December 2025
Unprompted review
Rated 4 out of 5 stars

Lobos Jewelry review

Everything is good, the customer service and their products. The ONLY reason I've giving four stars and not five stars is becuase I'm not sure how long the product will last. If it does last a good while I will most likely come back here and change the review but for now four stars is essentially five stars. Well done will most likely buy from here again!

19 January 2026
Unprompted review
Rated 1 out of 5 stars

Very poor customer service

Very poor customer service and zero accountability.
I would not buy from this company again.

As soon as you try to return an item, problems start — something many other reviewers have also described. I returned a bracelet within the return period, but the company disputed the return due to a delivery delay caused by the carrier.

In written email correspondence, the company stated that they would not issue a refund as the return period was over. I have retained this communication. Despite confirmation from the delivery service that the item was handed in on time, the company has refused to process my refund.

As a result, I am currently without the bracelet and without a refund for an order of €330.

Based on my experience, I would not recommend buying here. There are many other jewelers who offer significantly better customer service and take responsibility when issues arise.

19 December 2025

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