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LocalCableDeals is a trusted resource for finding and comparing internet, TV, and phone providers in your area. What We Do: Empower Your Internet and TV Choices With Facts, No Smoke and Mirrors! Why Choose Us: LocalCableDeals is not just another comparison or shopping site; we're your trusted advisors for the best Internet and TV services.
202 Sixth St, Suite 401, Castle Rock, CO 80104, 80104, Castle Rock, United States
2.3
7 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
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Your X-infinty service is a bunch of liars! Customer service told me, since I moved out of your network that you would not charge my account. Your customer service agent Lied!!!!! I want my funds put back in my account. The agent I spoke to hung up on me! I was not cursing or anything. He disconnected the call. If he worked for me that representative would have been fired.
I've been a customer of xfinity for quite some time.Maybe in the range of twenty years. You would hope that the loyalty would help you out if there was something gone wrong with your account. I went in on black friday.Trying to resolve an issue which did get solved, except that I ended up leaving with a whole bunch of more product. I walked out a happy camper, but a month later found out that all that stuff that I walked out with was going to cost me a whole bunch of money. Not once was it brought up to me that I was going to have to purchase these items that it was a black friday DEAL. so when I went into the store to try to get resolution to my problems. All I got was, it's your problem? You didn't read the fine print. You're gonna have to pay for it all outright. In order to cancel or get out of my new products. Beaning loyal and paying your bill on time does not help out in any way. I guess what I did was trust them to be honest and straightforward with everything and that did not happen. VERY DISAPPOINTING.
Reply from LocalCableDeals
Hi Joe,
Thank you for sharing your experience, and we’re truly sorry to hear how frustrating this situation has been, especially after being a loyal customer for so many years.
While we are an independent affiliate and are not directly part of Xfinity’s corporate or retail operations, we absolutely understand how disappointing it must feel to encounter unexpected charges or unclear promotional terms. Transparency around pricing and promotional details is incredibly important, particularly during special offers like Black Friday.
We encourage you to contact Xfinity’s customer care team directly at 1-800-934-6489 and request a billing review through their official support channels, as they’ll have full access to your account and the authority to make adjustments where applicable.
We truly appreciate you taking the time to share your feedback, and we hope you’re able to reach a fair resolution quickly.
Best regards,
Team LocalCableDeals
Customer service is not helpful. Ive been without internet for 5 days. Technician was to be here on day 1. Still have not had here. When I call im not getting any information beyond a technician will be there. Its been 5 days. I need a human to speak to. The internet cable is in the ground and posing a safety risk.
Awful service. Basically a scammers service. DO NOT BUY.
Reply from LocalCableDeals
Hi Alexander,
We’re sorry to hear about your experience, but we weren’t able to locate any record of you as a customer in our system. Our company provides authorized assistance for internet and related digital services in the U.S., and we don’t have any active or past accounts matching your details.
We take accusations like this very seriously and would be happy to verify your interaction if you could share more information (such as the number you called or the service you inquired about) at novelty@localcabledeals.com
Our goal is always to provide clear, transparent service to genuine customers, and we’re happy to review any legitimate concern directly.
Best regards,
Team LocalCableDeals
You are liars you're giving false information and false phone numbers that does not lead to where you say it does so just take your site down because it's full of b*******
Reply from LocalCableDeals
We’re really sorry to hear that you had this experience. We take feedback like yours seriously because accuracy and transparency are central to what we do.
Our website connects customers with verified internet providers in their area using the information available from our partner databases. The phone numbers we list are meant to route customers to the appropriate provider or authorized sales representatives, but if any number didn’t lead where it should have, that’s something we definitely want to fix right away.
We’d appreciate the chance to look into this further and correct any errors. Could you please share the number or page you encountered the issue on at [novelty@localcabledeals.com]
Warm regards,
Team LocalCableDeals
I cant tell if the employees are very low iq or if they are scammers because they act like scammers and take your information and just fail to setup the account but then they dont take any money out of your bank accounts. I honestly hope they are scammers because if they aren't, they are incompetent to the point where its almost impressive.
Reply from LocalCableDeals
Hi Zachary,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
We want to clarify that we are not a scam, we’re a service that helps customers find internet plans available in their area by connecting them with trusted providers.
However, it’s clear from your feedback that something went wrong with your setup process, and that’s not the level of service we aim to deliver.
We take feedback like yours seriously and would investigate what happened. Could you please reach out to us at novelty@localcabledeals.com so we can review your case and resolve this quickly?
Thank you for your feedback, it helps us improve, and we hope to earn back your trust.
Warm regards,
Team LocalCableDeals
I called these people for an internet service today 6/3. They said that they are partnering with Spectrum and our bill would be coming from spectrum. We do not like spectrum!!!! To top it off the guy abruptly hung up on me instead of trying to help. Won’t be calling them again!!!!!
Reply from LocalCableDeals
Hi Cynthia,
Thank you for taking the time to share your experience. We're genuinely sorry to hear it didn’t go the way it should have.
Our team does work with a range of providers, including Spectrum, to help customers find services available at their address. That said, your preferences matter, and we should’ve done a better job explaining all your options clearly and respectfully.
We’re especially sorry that your call ended the way it did. That’s not the experience we want anyone to have, and we're actively addressing this with our team to ensure it doesn’t happen again.
Your feedback is helping us improve, and we hope you’ll consider giving us another shot.
Warm regards,
Team LocalCableDeals
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