Local Financial Advice Reviews 

1,361
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professional, patient, and empathetic approach, making interactions very positive. Many people highlight the efficient service and quick response times, often leading to prompt contact with suitable advisors. Reviewers found the advice useful, informative, and tailored to their individual needs, resulting in a smooth and stress-free process. However, some customers noted that the company was occasionally unable to assist with very specific or complex queries, or when profitability was not clear. A few other people also felt that initial advisor matches were sometimes weak or that early advice lacked sufficient content, requiring follow-ups to find the right expert.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, helpfulness, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the politeness, helpfulness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its promptness, efficiency, and... See more

Response time

People report positive experiences with response times, noting prompt and quick replies to inquiries.... See more

Customer communications

Clients share positive opinions on contact, with many reviewers highlighting the speed and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were looking for a new financial advisor. We didn’t really know where to start until we found Local Financial Advice. We were offered several options of which we researched them and picked the one... See more

Company replied

Rated 5 out of 5 stars

Dom attempted to contact me a couple of times before I was able to answer his call. It must have been towards the end of his shift, yet he didn’t appear to be in a rush. He was kind, patient, frien... See more

Company replied

Rated 5 out of 5 stars

I found this organisation from a google search and I have to admit I wasn’t really sure what to expect. They responded very quickly and put me in touch with someone (from a separate company) who was... See more

Company replied

Rated 5 out of 5 stars

Thank you for your promp response to my enquiry. This contact with you was very helpful and enable me to proceed with the next stage of my problem. An appointment with a local Finance Advisor was m... See more

Company replied


Company details

  1. #92 of 168 best companies in Non-bank financial service
  2. #8 of 18 best companies in Asset manager services
  3. #30 of 79 best companies in Investment service

About Local Financial Advice

Written by the company

When it comes to making important financial decisions, getting quality advice is crucial. At Local Financial Advice we’re dedicated to helping all of our users to gain access to professional, responsible financial advisors in their area.

Our free service is built around a series of customer promises aimed to ensure that all users get the advice they need for any financial situation.

LocalFinancialAdvice.co.uk is a trading style of Lead Technologies (Europe) Limited who is authorised and regulated by the Financial Conduct Authority for making arrangements with a view to delivery of regulated financial services. Lead Technologies (Europe) Limited a company incorporated in England and Wales (6574342). VAT No. 940 1155 60.

Regulatory Disclosures

Why choose Local Financial Advice?

Written by the company

Rapid Response
When you submit an enquiry, we’ll match you up with a local advisor. Your advisor will respond to your enquiry either on the same or on the next business day.
Free initial consultation
Once you've been matched with an advisor, you’ll have the opportunity to book a free, no-obligation initial consultation.
Carefully selected, qualified advisors
We only work with advisors who meet our exacting standards. All advisers referred via our service are professionally accredited by the Financial Conduct Authority (FCA).
Impartial, personally tailored advice
All of the advisors we recommend are fully qualified and impartial.

Our promise

100% Satisfaction Guarantee

100% Satisfaction Guarantee
100% satisfaction guarantee – We conduct regular reviews to ensure all of our advisor partners are continuing to meet our professional standards. However, if for any reason you’re not completely satisfied with your advisor, we’ll source you a new one.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,361)

143 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Clear explanations.

Clear explanations.
Prompt response.
Courteous and friendly.
Understood my requirements9

22 June 2026
Local Financial Advice logo

Reply from Local Financial Advice

Hi Joan,

Thank you for your review. We're glad to hear the communication was clear, prompt, and friendly throughout.

We appreciate you taking the time to share your feedback.

Best wishes,
The Local Financial Advice Team

Rated 5 out of 5 stars
Local Financial Advice logo

Reply from Local Financial Advice

Hi Martin,

Thank you for your review. We're glad to hear the conversation was informative.

Best wishes,
The Local Financial Advice Team

Rated 5 out of 5 stars

Great service

Contacted through a website and contacted almost immediately… Dom the advisor was courteous and very professional and a meeting for financial advice has been set up within 10 minutes…. Very helpful and informative highly recommended

17 June 2026
Local Financial Advice logo

Reply from Local Financial Advice

Hi Matt,

Thank you for such a detailed review. It's great to hear you were contacted quickly and that the process felt smooth and professional.

We're pleased everything was arranged promptly and appreciate you recommending our service.

All the best,
The Local Financial Advice Team

Rated 5 out of 5 stars

Prompt good advice

16 June 2026
Local Financial Advice logo

Reply from Local Financial Advice

Good afternoon,

Thank you for your review. We're glad to hear the experience felt prompt and helpful.

Many thanks,
The Local Financial Advice Team

Rated 2 out of 5 stars

It would appear that the specialist was…

It would appear that the specialist was not aware of my specific concerns, albeit that information was given in stage 1 of the process. Not having specific information would require him to do specific searches which would require more time .

15 June 2026
Local Financial Advice logo

Reply from Local Financial Advice

Hi Peter,

Thank you for taking the time to leave your feedback.

We’re sorry to hear that your experience with the adviser didn’t fully meet your expectations. The information you provided at the initial stage was captured and shared with the specialist ahead of your appointment, so we understand your frustration that this wasn’t fully reflected during the discussion.

In some cases, more complex enquiries may require additional review before detailed guidance can be provided.

We have picked this up with the adviser to better understand the circumstances and to review the process going forward.

Thank you again for your feedback.
The Local Financial Advice Team

Rated 5 out of 5 stars

Helpful connection access to relevant…

Helpful connection access to relevant information. Patient attention. Fast response

5 June 2026
Local Financial Advice logo

Reply from Local Financial Advice

Hi Barbara,

Thank you for your positive feedback. We're pleased to hear that you found the information provided helpful and that the process was handled with patience and efficiency. We aim to make arranging an appointment with a regulated financial adviser as straightforward as possible, and we're delighted that this was reflected in your experience.

Best wishes,
The Local Financial Advice Team

Rated 4 out of 5 stars
Local Financial Advice logo

Reply from Local Financial Advice

Hi Rifaat,

Thank you for taking the time to leave your review. We're delighted to hear that you found the process easy and professional. We aim to make connecting with a regulated financial adviser as straightforward as possible, and we're pleased that was reflected in your experience.

All the best,
The Local Financial Advice Team

Rated 5 out of 5 stars

Reccommended

Security first. Clear instructions. Quick responses and meeting set up on the day.

1 June 2026
Local Financial Advice logo

Reply from Local Financial Advice

Good afternoon,

Thank you for your recommendation and for taking the time to leave a review. We're delighted to hear that you found the process secure, the instructions clear, and the response times prompt. We aim to make arranging an appointment with a regulated financial adviser as simple and efficient as possible.

Many thanks,
The Local Financial Advice Team

Rated 3 out of 5 stars

Phone rang before my finger had left…

Phone rang before my finger had left the send. Phone adviser was thin on content. All pretty mhch a standard telesale of services

27 May 2026
Local Financial Advice logo

Reply from Local Financial Advice

Hi Rick,

Thank you for taking the time to leave a review.

We're sorry to hear that your experience didn't fully meet your expectations. We understand that receiving a call so soon after submitting your enquiry may have felt unexpected. Our team aims to respond promptly to ensure customers can access the information and support they're looking for as quickly as possible.

The purpose of the initial call is to understand your circumstances and requirements so that we can connect you with a suitable FCA-regulated financial adviser where appropriate. We appreciate your feedback regarding the content of the conversation and will use it to help improve the experience we provide.

Thank you again for your comments, and we wish you all the best with your financial planning.

Many thanks,
The Local Financial Advice Team

Rated 5 out of 5 stars

Professional Conduct

Honest, professional, and trustworthy.

27 May 2026
Local Financial Advice logo

Reply from Local Financial Advice

Hi Jonathan,

Thank you for your kind words. We're delighted to hear that your experience with our team was professional, honest, and trustworthy.

Providing a professional and transparent service while helping customers connect with a regulated financial adviser is something we take great pride in.

All the best,
The Local Financial Advice Team

Rated 5 out of 5 stars
Local Financial Advice logo

Reply from Local Financial Advice

Hi Audra,

Thank you for your review. We’re pleased to hear that you found the service friendly, quick, and informative.

Providing a simple and efficient experience when arranging appointments is exactly what we aim for.

All the best,
The Local Financial Advice Team

Rated 5 out of 5 stars

Fantastic response time and Rachel is a star.

The response to my email was super quick, Rachel was absolutely superb, could not ask for better. Made an appointment then and there for a face to face with an adviser, and, followed that with emails directly after our call. Absolutely amazing. Would highly recommend this service so far as there are others out there not too interested but tell you how much they charge.

21 May 2026
Local Financial Advice logo

Reply from Local Financial Advice

Hi Cameron,

Thank you for taking the time to leave such positive feedback. We’re delighted to hear that Rachel provided a prompt and professional service, helping to arrange your adviser appointment quickly and keeping you updated throughout the process.

We always aim to make arranging an appointment with a regulated financial adviser as smooth and straightforward as possible.

Best wishes,
The Local Financial Advice Team

Rated 5 out of 5 stars

Arbaz called today

Arbaz called today, was very helpful in organizing an advisor visit to discuss my pension options. Very polite and profesional.

19 May 2026
Local Financial Advice logo

Reply from Local Financial Advice

Hi Sarah,

Thank you for your review. We’re pleased to hear that Arbaz was helpful, polite, and professional while arranging an adviser appointment to discuss your pension options.

Our role is to help connect people with regulated financial advisers quickly and efficiently.

Many thanks,
The Local Financial Advice Team

Rated 5 out of 5 stars

The lady was so friendly and helpful

The lady was so friendly and helpful. Didn't rush me listened to what I said and talked me through everything I needed to know

18 May 2026
Local Financial Advice logo

Reply from Local Financial Advice

Hi Guy,

Thank you for your kind review. We’re delighted to hear that you found the service friendly, helpful, and unhurried, and that everything was explained clearly during your call.

Providing a supportive and straightforward experience when arranging appointments is very important to us.

All the best,
The Local Financial Advice Team

Rated 5 out of 5 stars

initial phone call from local financial advice

I spoke with Rachael today about gaining advice about my pension pots, she was very thorough and precise advising me of my refferal for financial advice and pleasant to talk to Thank you.

15 May 2026
Local Financial Advice logo

Reply from Local Financial Advice

Hi David,

Thank you for taking the time to leave a review. We’re pleased to hear that Rachel was thorough, professional, and pleasant to speak with while helping arrange your referral to a financial adviser.

Our aim is to make the process clear and straightforward from the very first conversation.

Best wishes,
The Local Financial Advice Team

Rated 5 out of 5 stars

I spoke with Becky who was very easy to…

I spoke with Becky who was very easy to talk to and fully explained the process requirements.
I immediately felt at ease and arranged a further meeting to move forward.

8 May 2026
Local Financial Advice logo

Reply from Local Financial Advice

Hi Mark,

Thank you for your feedback.

We’re pleased to hear Becky was easy to talk to and that the process was clearly explained. It’s great to know you felt at ease and were able to be connected to an adviser for a further meeting.

All the best,
The Local Financial Advice Team

Rated 5 out of 5 stars

1st Class Customer service

Dom the agent asked all the relevant questions with regards to my query and explained the next step in the process in detail, very helpful

7 May 2026
Local Financial Advice logo

Reply from Local Financial Advice

Hi Fraser,

We’re pleased to hear Dom asked the relevant questions and clearly explained the next steps in the process. It’s great to know you found the service helpful.

Kind regards,
The Local Financial Advice Team

Rated 5 out of 5 stars

I called to ask for independant advice…

I called to ask for independant advice regarding my pension & Arbaz was really helpful & knowledgeable. I felt comfortable speaking with him & assured he has directed my details to the right person.

7 May 2026
Local Financial Advice logo

Reply from Local Financial Advice

Good evening,

Thank you for your 5* review. We’re pleased to hear you found the service helpful and that you felt comfortable throughout the conversation. Our role is to connect people with regulated financial advisers quickly and efficiently and it’s good to know this process worked well for you.

Many thanks,
The Local Financial Advice Team

Rated 5 out of 5 stars

Pension review

Initially there was a little miss communication between either of us.
As soon as I mentioned I was dealing with a Police pension it was a case of they could not help me.
This is not the first time I had heard this from previous financial advisors.
I had to explain that I was seeking advice regarding to commutation of my pension which I get in less than a months time and what I could do with it to enhance my financial long term security of my commutation.

5 May 2026
Local Financial Advice logo

Reply from Local Financial Advice

Hi Jon,

Thank you for taking the time to share your feedback.

We’re sorry there was any initial misunderstanding during the call, but we’re pleased this was clarified and that the position around the scope of our service was explained, including how we can introduce you to a suitably qualified adviser.

We always aim to be clear about how we support customers and appreciate the opportunity to review this call.

Thank you again for your comments,
The Local Financial Advice Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look