Local Threads Reviews 13

TrustScore 4 out of 5

3.9

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Company details

  1. Clothing Shop

Written by the company

LOCAL THREADS Australia's Best Independent Brands Local Threads is the largest marketplace for ethical fashion from Australia's best independent brands. Our partnered brands go through a rigorous selection process to ensure that you receive the LATEST FASHION that SUPPORTS LOCAL BUSINESSES & SUSTAINABLE PRACTICES. ************************************************ With over 150 brands and 30,000 products stocked on Local Threads, we are committed to helping you find your perfect fit. Based in Australia, our customer care team is happy to assist you with any fitting or sizing issues. We pride ourselves on customer service. If you have any questions then please reach out to us at: customercare@localthreads.com.au ************************************************ ************************************************ OUR ETHICAL & SUSTAINABLE PROMISE ************************************************ Local Threads extends our social responsibility by ensuring that all featured brands & designers adhere to our ethical requirements. If it is not ethical, then we will not sell it! We promise that: ............................................................... 1. FAIR PAY & PRODUCTION: There is a fair and transparent supply chain from all featured brands on Local Threads to ensure that no unethical manufacturing practices such as child labour is being used. All featured brands & designers also receive the majority of all sales proceeds. This allows them to pay fair wages, use ethical suppliers and design the best possible quality products for you! ............................................................... 2. SUPPORT LOCAL BRANDS: We only sell Australian brands and designers fashion - everything you purchase is 100% Australian owned & designed! By shopping on Local Threads, you are directly supporting our local talent! Our mission is to provide a marketplace for the best Australian brands to be seen worldwide! ............................................................... 3. NO REAL ANIMAL FUR: No real animal fur or exotic skins is used in our sold products. We will never sell a product where an animal has been killed purely for its skin. ............................................................... 4. ECO FRIENDLY FASHION: We eliminate our environmental damage by not manufacturing and sending custom packaging. We have also eliminated two-way postage as all orders are sent directly from our brands to reduce unnecessary travel emissions required for your order to arrive. All products you receive have very high quality standards and are made to last! ............................................................... ............................................................... Wearing Local Matters.


Contact info

3.9

Great

TrustScore 4 out of 5

13 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 2 out of 5 stars

I had ordered a vest and the size was…

I had ordered a vest and the size was wrong I asked for an exchange for a different product from the range I was told that can’t be done and only have to get the vest coat in smaller size it was order for wedding on 16 November which didn’t fit so I had to come up with an alternative

I wasn’t happy to get a vest coat after the wedding when I really didn’t need it and now it’s just sitting in the wardrobe

14 December 2022
Rated 1 out of 5 stars

I still have not received my long top bought 30/09/2022

I still have not received my full delivery look at my account and see how long it is its disapointing.

29 September 2022
Local Threads logo

Reply from Local Threads

Hi Bev,
Thank you for bringing this to our attention.

Please note that we have been getting in touch with you and our vendor regarding the shipping issue. Kindly reply to our email customercare@localthreads.com.au so we can assist you better.

We appreciate your understanding regarding this matter.

- Local Threads Team

Rated 5 out of 5 stars

The Fashionista Florist Fast delivery & exactly as pictured &…

Fast delivery & exactly as pictured & described

1 August 2022
Local Threads logo

Reply from Local Threads

Hi Tania,

Thank you for leaving an awesome review for Local Threads. We are glad to hear that you are happy with your purchase. Rest assured that we will continue to provide fast delivery and quality products to our customers like you.

- The Local Thread Team

Rated 5 out of 5 stars
Local Threads logo

Reply from Local Threads

Hi Toni,

Thank you for taking time to leave an awesome review for Local Threads. It has always been our goal to provide fast delivery and quality products to all our customers like you. Enjoy shopping!

- Local Threads Team

Rated 5 out of 5 stars

Comfy as & they fit!

Excellent cloths & the size it what they say it is
Best online cloths shopping experience
Thanks

6 October 2022
Local Threads logo

Reply from Local Threads

Hi Dean!
Thank you for leaving this awesome review for Local Threads.
Our team is glad to hear that you enjoyed your recent purchase. Rest assured that we will keep our promise to provide the best online shopping experience for all our customers like you.
— Local Threads Team

Rated 1 out of 5 stars

Order was cancelled.

The purchase went through then I was emailed the following day to say it was cancelled and I would be refunded due to not in stock. Not sure how this happens. It was a moment of false hope and excitement.

3 September 2022
Local Threads logo

Reply from Local Threads

Hi Rose,

Thank you for letting us know of your experience. Our team values each review as it helps us learn more on how we can serve our customers better. System glitches are inevitable but rest assured that you can always count on us by emailing us to customercare@localthreads.com.au so we can address your concerns.

- Local Threads Team

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