Locate a Locum Reviews 

254
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers had a great experience with this company. Customers frequently praise the highly supportive staff for being extremely helpful, polite, and providing quick assistance whenever it is needed. Many people also find that the smooth online user experience makes scheduling shifts very simple, convenient, and easy to manage daily work. However, some customers also noted that the booking process can sometimes be frustrating due to delayed shift applications, long approval times, and difficulties securing work. Reviewers additionally mentioned that dealing with strict compliance requirements, forced breaks, and sudden account restrictions made their overall professional experience quite inconvenient.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful and efficient support from team... See more

Booking process

Clients share ambiguous opinions on booking process. Many users describe the app as super easy to use,... See more

Service

Reviewers mention ambiguous feedback about service, with opinions varying widely. Many consumers report... See more

User experience

Consumers find user experience to be very positive, highlighting that the booking process is simple,... See more

Customer service

Customers had positive experiences with customer service, highlighting responsive and helpful teams.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Works very professionally for the professional. Completely transparent, efficient, easy-to-use App (once everything or uploaded of course) fast payments and instant bookings. Therefore, no am... See more

Rated 5 out of 5 stars

Good communication and guidance all around. Big shoutout to Aidan who was very helpful and got my account set up in no time. I really appreciate his efforts to go above and beyond to help me get going... See more

Company replied

Rated 5 out of 5 stars

When the shifts are available it is easy, however unfortunately there is alot of unsuccessful applications to stores that you have never worked in. I feel like directors should give people a chance. I... See more

Company replied

Rated 5 out of 5 stars

I was awaiting for compliance creditials to be reviewed and verified. It was taking quite a long time, I contacted lal team and recieved a quick efficient resolve from Aidan. Aidan was very polite, a... See more

Company replied


Company details

  1. Health & Medical

Written by the company

Locate a Locum is an online platform for locum pharmacists and optometrists. We work with Asda, Boots, Day Lewis Pharmacy, Superdrug, Specsavers and many more employers across the UK. Join 50,000+ locums already using the platform and 8,000 employers actively posting shifts! Download the Locate a Locum app today from the Google Play Store or Apple's App Store.


Contact info

4.1

Great

TrustScore 4 out of 5

254 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(254)

63 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Aidan gave me some great advice and…

Aidan gave me some great advice and support - recently moved areas so starting to find the work all over again - made it less daunting and certainly showed me where to find extra features on the app. Thank you

22 July 2026
Unprompted review
Rated 4 out of 5 stars

App works well

Seems to work very well, no issues with booking although it would help if you could remove individual groups from a search. Perhaps you can and I’ve just missed it🤔

8 July 2026
Unprompted review
Locate a Locum logo

Reply from Locate a Locum

Hi DB - if you reach our to our Locum Success team they can help you enhance your search on the app - email locumsuccessteam@locatealocum.com

Rated 5 out of 5 stars

Great locum booking app

Great locum booking app. Easy to register and shits in chronological order. Easy booking experience.

3 July 2026
Unprompted review
Locate a Locum logo

Reply from Locate a Locum

Thank you for the kind review - glad you're enjoying the platform!

Rated 5 out of 5 stars

Aidan was exceptional

Aidan was exceptional. The turnaround was within 24 hours. Really happy with the service. Simple and stress free - took care of everything

19 June 2026
Unprompted review
Locate a Locum logo

Reply from Locate a Locum

Thanks for the review Mahmud! Glad Aidan was able to get you all sorted!

Rated 5 out of 5 stars

Very efficient and responsive

Very efficient and responsive. Had the verification process sorted within a day despite the up to potentially 7 day wait time.

16 June 2026
Unprompted review
Locate a Locum logo

Reply from Locate a Locum

Thanks for the 5🌟 Glad the team was able to get you up and running quickly!

Rated 5 out of 5 stars

Locate a locum is a reliable agency

Locate a locum is a reliable agency, this is my favourite locum agency.
shifts are easy to book and payments made on time. They are helpful in resolving any issues, Aiden helped me book shifts when I was having trouble booking today, he was quick to sort out the issue I was able to book numerous shifts easily.

12 June 2026
Unprompted review
Locate a Locum logo

Reply from Locate a Locum

Hi Sabiya, thank you for the 5 stars 🌟 We are glad to hear Aiden helped you fill your diary with shifts 💪

Rated 5 out of 5 stars

When the shifts are available it is…

When the shifts are available it is easy, however unfortunately there is alot of unsuccessful applications to stores that you have never worked in. I feel like directors should give people a chance. I understand that thry tend to use the same people. I am one of those people so its a double edged sword.

4 June 2026
Unprompted review
Locate a Locum logo

Reply from Locate a Locum

Hi Anna-mae, thank you for the 5 stars. If you are struggling to work with certain companies, reach out to our team at locumsuccessteam@locatealocum.com, and the guys can have a look at your profile to help you win more shifts!

Rated 5 out of 5 stars

Convenient and organised

Booking shifts is easy to do, convenient and gives me a calendar so I can visualise my shifts for the month. Also, it gives me all the general information I need to know about the shift before I book it; hence, a good overview.

8 June 2026
Unprompted review
Locate a Locum logo

Reply from Locate a Locum

Hi Abena, thank you for kind review - we love the calendar too🗓️

Rated 5 out of 5 stars

I couldn’t access my account for hours…

I couldn’t access my account for hours due to technical error. Thankfully , Paris solved the issue in just few minutes and I managed to login to my app and find work. I am so grateful for the support even it was late after 8 pm, so impressed
Ahmed Souliman

27 May 2026
Unprompted review
Locate a Locum logo

Reply from Locate a Locum

Thank you for the 5-stars! Delighted Paris was able to help you out with your issue 💪

Rated 5 out of 5 stars

First class service by Aidan got the…

First class service by Aidan got the issue solved for me Immediately and got my account approved and chased things up for me. Went above and beyond. Great experience!!!

19 May 2026
Unprompted review
Locate a Locum logo

Reply from Locate a Locum

Thanks for the 5 stars, we're glad Aidan was able to help you - he's the best!

Rated 5 out of 5 stars

Rory is the best employee on this…

Rory is the best employee on this platform

If u have any problems . He can sort it

14 May 2026
Unprompted review
Locate a Locum logo

Reply from Locate a Locum

We think Rory is brilliant too! Thanks for the 5 stars!

Rated 5 out of 5 stars

It's quiet easy to book with app and…

It's quiet easy to book with app and can see availability with different companies at the same time.

1 January 2026
Unprompted review
Locate a Locum logo

Reply from Locate a Locum

Hi Suksham, thank you for the 5 stars! It's great to hear you're seeing success with Locate a Locum 😊

Rated 5 out of 5 stars

Great service from Yasmin

I had an enquiry and Yasmin was very efficient in responding to me. Great service from her.

8 May 2026
Unprompted review
Locate a Locum logo

Reply from Locate a Locum

Thanks for the 5-star review Rachel! We are glad to hear Yasmin was able to help you out!

Rated 5 out of 5 stars

Aidan is very helpful and efficient

Aidan is very helpful and efficient. Always willing to assist with every query. Thank you Aidan for your kind support.

24 April 2026
Unprompted review
Locate a Locum logo

Reply from Locate a Locum

Thank you Doris, for your kind words about Aidan and your 5 star review 💫

Rated 5 out of 5 stars

Excellent prompt service

Aidan handled my queries very promptly and efficiently. Excellent service

9 April 2026
Unprompted review
Locate a Locum logo

Reply from Locate a Locum

Thank you for the 5⭐ review, Mr Mogra! We are glad Aidan was able to help you out with your queries.

Rated 1 out of 5 stars

Worst Locum website I’ve ever used

I contacted them to change my account from pharmacy dispenser to pharmacist as I just became newly qualified and they said it could only take up to 2 weeks due to backlog which honestly has nothing to do with me now I have to wait two weeks before I start working as a pharmacist because they have backlog on the system. What’s even more annoying is that the specific companies that I want to work for only post Locum shifts on their app. Even when I suggested to delete my account and to make another account with a different email, they said that that could take longer than two weeks ??!! which is honestly ridiculous, bare in mind to change your occupation or delete your account there is no option to do it on the website or the app and you have to contact them Which is absolutely crazy to me. This whole situation is info Inconvenient and is very poor from them. 2 weeks is way too long!!

28 March 2026
Unprompted review
Locate a Locum logo

Reply from Locate a Locum

Thank you for your feedback, and I’m really sorry for the delay you’ve experienced. We aim to process compliance checks as quickly as possible, but some checks can take longer due to the types of validations involved.

We always try to communicate expected timeframes clearly, so I’m sorry if that wasn’t your experience in this case.

If you could contact us directly at support@locatealocum.com and reference this review, we’ll prioritise resolving this for you. -Locate a Locum

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look