Works very professionally for the professional. Completely transparent, efficient, easy-to-use App (once everything or uploaded of course) fast payments and instant bookings. Therefore, no am... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good communication and guidance all around. Big shoutout to Aidan who was very helpful and got my account set up in no time. I really appreciate his efforts to go above and beyond to help me get going... See more
Company replied
When the shifts are available it is easy, however unfortunately there is alot of unsuccessful applications to stores that you have never worked in. I feel like directors should give people a chance. I... See more
Company replied
I was awaiting for compliance creditials to be reviewed and verified. It was taking quite a long time, I contacted lal team and recieved a quick efficient resolve from Aidan. Aidan was very polite, a... See more
Company replied
Company details
Written by the company
Locate a Locum is an online platform for locum pharmacists and optometrists. We work with Asda, Boots, Day Lewis Pharmacy, Superdrug, Specsavers and many more employers across the UK. Join 50,000+ locums already using the platform and 8,000 employers actively posting shifts! Download the Locate a Locum app today from the Google Play Store or Apple's App Store.
Contact info
Unit 25, 8 Cromac Avenue, BT7 2JA, Belfast, United Kingdom
- info@locatealocum.com
- locatealocum.com
4.1
Great
254 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy shift booking but very low rates
23 February 2024
Unprompted review
Reply from Locate a Locum
Hi SN, if you contact info@locatealocum.com and ask to be connected with your Locum Success Consultant they will be able to support you with finding shifts suitable to you. Thanks, Olivia
Trying to get up & running on site
Trying to get up & running on site. Contacted Pippa today who got back to me quickly & verified my account.
22 February 2024
Unprompted review
Reply from Locate a Locum
Hi Denise, thank you for taking the time to leave your feedback. We're glad to hear Pippa was able to help you get sorted 🤝 Thanks for choosing to work with us, Olivia
Easy to book
The information provided about each shift is great, booking is easy, complete with the confirmation question and information in the reply (successful/unsuccessful) is also very good.
22 February 2024
Unprompted review
Reply from Locate a Locum
Hi K.F., thanks for your fantastic feedback! We're glad to hear you find the platform easy to navigate. Thanks for choosing to work with us, Olivia
Great service
Great service, prompt communication and very helpful people. Ryan answered to my query, kept me informed and even rung me to let me know when the issue was resolved. Also the app is very good, straightforward to book the shifts.
19 February 2024
Unprompted review
Reply from Locate a Locum
Hi Beata, thanks for your 5-star review. It's great to hear that Ryan has helped with your queries! Thanks for working with Locate a Locum, Olivia
Very professional and easy to get in…
Very professional and easy to get in touch with.
21 February 2024
Unprompted review
Reply from Locate a Locum
Hi, thank you for your 5-star review - this is brilliant to hear! Thanks, Olivia
Unable to book shift using locate a locum website
Unable to book shifts via locate a locum website for over three weeks so unfortunately I had to book the shift I was able to cover using another provider!
No one from Locate a locum as emailed me to inform me why the situation hasn't been resolved!
21 February 2024
Unprompted review
Reply from Locate a Locum
Hi Alan, I'm sorry to hear that you were having difficulty booking shifts. I've spoken with the team and they have advised that you're now approved with your preferred employer so should be able to book shifts on the platform. If you're having any further issues please contact me at olivia@locatealocum.com Thanks, Olivia
Low rates
Rates are too low compared to the actual market. So I've not been using the app as much.
21 February 2024
Unprompted review
Reply from Locate a Locum
Hi Angy, I'd recommend connecting with your Locum Success Consultant at info@locatealocum.com who will be able to support you with finding your preferred rate. Thanks, Olivia
Reliable
I always can rely on the information that is posted on the site. Available shifts are updated regularly and the booking process is straightforward enough. No doubts - if I have to choose again a locum agency it wil be Locate a locum.
13 February 2024
Unprompted review
Reply from Locate a Locum
Hi Mariyana, thanks for taking the time to leave this brilliant feedback. We're glad that you would choose us, we really appreciate it! Thanks, Olivia
I would give zero star if I could
I would give zero star if I could. The most horrible customer service. I heard about this agency before that they were bad i should have listened to my colleagues.
20 February 2024
Unprompted review
Reply from Locate a Locum
Hi Harps, we agree! 💙
Rates are poor
I have used LAL for 1.5 years but I am now slowly stepping away from using the platform. The rates are terrible for the expectation of Pharmacy First on top. I am better to negotiate myself than use you guys.
19 February 2024
Unprompted review
Reply from Locate a Locum
Hi Emma, I'm sorry to hear this. The employers set rates on the platform, I'd recommend connecting with your Locum Success Consultant for support in finding shifts that align with your preferred rate. You can do so by contacting info@locatealocum.com and they will be in touch. Thanks, Olivia
The app is very easy to use to book…
The app is very easy to use to book shifts and the regular email updates of new shifts available makes it easy to keep abreast of what is available
18 February 2024
Unprompted review
Reply from Locate a Locum
Hi Andrew, thanks for this great 5-star review! 🙌 All the best, Olivia
Low rates
Low rates. Sometimes ignore my queries. Half my shifts that I book are getting cancelled
18 February 2024
Unprompted review
Reply from Locate a Locum
Hi Rajvinder, I am sorry to hear that your experience has been negative. For your outstanding queries, please feel free to reach out to me at olivia@locatealocum.com and I will be able to look into this for you. Thanks, Olivia
Very happy to work with their help.
After over 2 years of managing my work and income through locatealocum website, I find their services and offers more and more interesting. Very helpful in finding the best job offers and ensuring I am well prepared for the work undertaken. They provide clear rules for me and the contractors, with lots of advice and training options, and even rewards incentives. Very happy to work with their help.
17 February 2024
Unprompted review
Reply from Locate a Locum
Hi Camiliana, thank you for taking the time to write this detailed review. We're delighted that you find our services, Level Up rewards and support beneficial. 📲 Thank you for choosing to work with us, Olivia
I always have problems booking
I always have problems booking. I’ve complained and nobody cares from LaL. Rubbish service. Only use them as I have to
15 February 2024
Unprompted review
Reply from Locate a Locum
Hi Ramesh, I'm sorry to hear you have had issues booking. Please contact me directly at olivia@locatealocum.com and I will do my best to help with your queries. Thanks, Olivia
So easy to use
16 February 2024
Unprompted review
Reply from Locate a Locum
Hi Pam, thanks for this 5-star review and for choosing to work with us, Olivia
Mediocre
Easy to use app but not much support for locums. Plus it’s absolutely unacceptable that the company is driving locum rates down while the requirements for extra services are constantly increasing.
16 February 2024
Unprompted review
Reply from Locate a Locum
Hi Aga, thanks for the feedback. To confirm, the rates of pay advertised on the platform come directly from the employers who advertise their shifts.
Locate a Locum also offers multiple services to locums including our Level Up rewards programme, free access to Locate Learning to manage your CPD, regular online events from industry experts plus much more. If you have any other suggestions for support please email info@locatealocum.com
Thanks,
Olivia
Terrible rates and devalues the…
Terrible rates and devalues the profession
9 February 2024
Unprompted review
Reply from Locate a Locum
Hi Simi, I'm sorry to hear that you feel this way about the platform. Multiple features on the app can allow you to see your preferred rates i.e. minimum shift filters.
As a company, we strive to provide value to the profession by support with e-trainings, our rewards programme and hosting regular industry webinars. If you have any suggestions on how we can best support the profession please let us know at info@locatealocum.com
Thanks,
Olivia
Efficient
Efficient. Pippa was very helpful with getting my forms sorted/uploaded properly.
15 February 2024
Unprompted review
Reply from Locate a Locum
Hi Alison, thanks for this brilliant 5-star review! Pippa is wonderful and we're so glad that she was able to help get you sorted! Thanks for choosing to work with us, Olivia
Well accompanied
Till now I can't really complain about your work because most of the time I feel that you manage my burden and make it easier.
15 February 2024
Unprompted review
Reply from Locate a Locum
Hi Nicole, thank you for this brilliant review! We're glad to make your workload easier. Thanks for choosing to work with us, Olivia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.