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Locauto Group - Cagliari Aeroporto Reviews 

9,090
TrustScore 5 out of 5

4.8

Elmas, 09030 Cagliari, Cagliari / Sardegna, IT


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See what reviewers are saying

Rated 5 out of 5 stars

Best car rental company in Italy! We had a perfect experience! The car was excellent, clean, comfortable, and in perfect condition. The price was simply unbeatable. We compared many rental comp... See more

Company replied

Rated 5 out of 5 stars

Very professional firm. Very professional workers. Our Country Man Mini was a great choice. This car was very good condition inside and outside. Driving this car was fantastic and safe. The contract... See more

Company replied

Rated 4 out of 5 stars

Locauto’s service at the airport was fine (just a short wait for the car—about 15 minutes), and returning the car went smoothly as well. The staff were helpful. The bigger problem was that we booked... See more

Company replied

Rated 5 out of 5 stars

The rent went pretty easily and they told us about all the useful information in the office. However there was a little misunderstanding when we got the car because in the contract an automatic geared... See more

Company replied


Company details

  1. Car rental company
  2. Van rental agency

Written by the company

Presso l'ufficio Locauto Rent di Cagliari Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020412. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

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4.8

Excellent

TrustScore 5 out of 5

9k reviews

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4.8

All reviews

(9,090)

61,967 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful counter service at…

Very helpful counter service at airport. We were in and out in no time despite having no reservation. No haggling like with so many of the other companies. Definitely recommend!

16 July 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Very good service!!

Very good service!!
Excellent staff

23 July 2026
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Reply from Locauto Group - Cagliari Aeroporto

Hello, so glad you enjoyed the trip with us, Fabio

Rated 5 out of 5 stars

Perfect

Très simple et efficace. Je recommande.

22 July 2026
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Reply from Locauto Group - Cagliari Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 1 out of 5 stars

I Booked a VW Polo over Booking.com

I Booked a VW Polo over Booking.com. When I try to pick up my rental car they say it’s not Available.Although I have already paid for it !! Then they tell me we don’t got your car yet but you can have another with an extra fee , after discussing they give a other car and tell me i will not get Charged more. Then I wait over an Hour at the counter for the other Car . Then they try to sell me even more insurance , but I telled them I got the full Insurance Package over booking. I drove 300 km an when I refill my tank , I took 35 L!! And in the Bordcomputer stand the Average Consumption was 6 L . That says the Car was not full and I looked on my credit card Bills they booked 90 euros more because they try to charge me for an upgrade. It was the worst Rental Car service i have ever Experienced. Never again

21 July 2026
Rated 5 out of 5 stars

Best car rental company in Italy!

Best car rental company in Italy!

We had a perfect experience! The car was excellent, clean, comfortable, and in perfect condition. The price was simply unbeatable. We compared many rental companies in Italy, and we couldn't find a better price anywhere.

The booking process was easy, the staff was friendly and professional, and everything went smoothly from pickup to return.

If you're looking for the best value for money, this is the company to choose. We highly recommend Locauto and will definitely rent from them again. Thank you for the excellent service! ⭐⭐⭐⭐⭐

20 July 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Hassel Free

13 July 2026
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Reply from Locauto Group - Cagliari Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

Very professional firm

Very professional firm. Very professional workers. Our Country Man Mini was a great choice. This car was very good condition inside and outside. Driving this car was fantastic and safe. The contract was understandable. The employees were helpfull.

20 May 2026
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Reply from Locauto Group - Cagliari Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 3 out of 5 stars

I felt I got taken advantage of a bit

I felt I got taken advantage of a bit. I had a certain rate with national but booked the wrong airport. When rebooking I was not permitted to use my corporate rate and got upcharged and forced into insurance. Also the car had some issues that I showed the agent at the return and she offered no compensation for the faulty car.

21 July 2026
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Reply from Locauto Group - Cagliari Aeroporto

Dear Matthew,thank you for sharing your feedback with us. We are truly sorry to hear about your experience and that you felt let down during your rental.
Please do not hesitate to get in touch with our Customer service team at the following link:https://portale.locautorent.com/websitecs/cs-home.aspx
We hope to welcome you back for a smoother experience.
Chiara

Rated 5 out of 5 stars

Great cars

Great cars , quality staff and very quick

20 July 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 4 out of 5 stars

Good service, a different car

Locauto’s service at the airport was fine (just a short wait for the car—about 15 minutes), and returning the car went smoothly as well.
The staff were helpful. The bigger problem was that we booked the car through Discover Cars—it was supposed to be a Peugeot 308 with an automatic transmission. We ended up with a VW Golf with a manual transmission. So, aside from the fact that the customer received a completely different car than the one they booked, everything else was fine.

20 July 2026
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Reply from Locauto Group - Cagliari Aeroporto

Hello Andrej, thank you for sharing your experience with Locauto in Cagliari and we apologize if you ended up in a different class vehicle.
Our Customer Service at the link https://portale.locautorent.com/websitecs/cs-home.aspx can support you by checking if you are eligible for a compensation in case the class you received was cheaper than the one you booked. Make sure to contact them!
Sara

Rated 5 out of 5 stars

Thank you for the help

Thank you for the help , especially to the lady at the desk 😍

14 July 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

Vera good renting

13 July 2026
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Reply from Locauto Group - Cagliari Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 1 out of 5 stars

Aggressive upselling and rejection of broker insurance

Be careful when booking with this company through brokers like Booking.com. I arrived at the Cagliari counter with a pre-paid "Full Coverage" insurance. The staff completely rejected it, claiming they do not accept broker insurance. They put me in a very stressful position and pressured me into buying their own local insurance for an additional 200 EUR, otherwise making the rental process extremely difficult. This is an unfair, aggressive sales tactic targeting tired tourists. Rent somewhere else if you want to avoid hidden costs and psychological pressure.

20 July 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thank you for sharing your feedback and for giving us the opportunity to assist you.
We would like to clarify that the Full Coverage purchased through Booking.com is a separate policy between you and the third-party provider. Because this insurance does not appear on our internal reservation system, the renter remains responsible for any damage or theft up to the standard excess amount.
For full transparency, our staff always presents our optional in-house coverage plans. These coverages eliminate financial liability for damage or theft, giving you complete peace of mind during your rental. Please rest assured that these options are entirely optional, and customers are always free to decline them.
Thank you again for your valuable feedback, and we hope to welcome you back in the future.
Anna

Rated 5 out of 5 stars

regular customer

fast check in, always good and reliable car

18 July 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

Zero Problems

Friendly service. Good rental offer and no problems.

20 July 2026
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Reply from Locauto Group - Cagliari Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

Great car hire service with very helpful and friendly staff.

The car park was really close, so we didn’t have to walk a long distance to get our car. The staff were very friendly and helpful making the experience very easy.

20 July 2026
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Reply from Locauto Group - Cagliari Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 5 out of 5 stars

When arriving the desk and collection…

When arriving the desk and collection of vehicle very near to arrivals which was great. All went smoothly and car in excellent condition highly recommend Locauto !!

9 July 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

Great service

Fast service and an extremely friendly team. Highly recommended!

17 July 2026
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Reply from Locauto Group - Cagliari Aeroporto

That's great to hear! See you soon, Angelo

Rated 5 out of 5 stars

Everything was good except your price

Everything was good except your price. I believe charging 500 EUR for three days was high.

16 July 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

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