Best car rental company in Italy! We had a perfect experience! The car was excellent, clean, comfortable, and in perfect condition. The price was simply unbeatable. We compared many rental comp... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Best car rental company in Italy! We had a perfect experience! The car was excellent, clean, comfortable, and in perfect condition. The price was simply unbeatable. We compared many rental comp... See more
Company replied
Very professional firm. Very professional workers. Our Country Man Mini was a great choice. This car was very good condition inside and outside. Driving this car was fantastic and safe. The contract... See more
Company replied
Locauto’s service at the airport was fine (just a short wait for the car—about 15 minutes), and returning the car went smoothly as well. The staff were helpful. The bigger problem was that we booked... See more
Company replied
The rent went pretty easily and they told us about all the useful information in the office. However there was a little misunderstanding when we got the car because in the contract an automatic geared... See more
Company replied
Presso l'ufficio Locauto Rent di Cagliari Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020412. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Elmas, 09030, Cagliari, Cagliari / Sardegna, Italy

Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful counter service at airport. We were in and out in no time despite having no reservation. No haggling like with so many of the other companies. Definitely recommend!

Reply from Locauto Group - Cagliari Aeroporto

Reply from Locauto Group - Cagliari Aeroporto

Reply from Locauto Group - Cagliari Aeroporto
I Booked a VW Polo over Booking.com. When I try to pick up my rental car they say it’s not Available.Although I have already paid for it !! Then they tell me we don’t got your car yet but you can have another with an extra fee , after discussing they give a other car and tell me i will not get Charged more. Then I wait over an Hour at the counter for the other Car . Then they try to sell me even more insurance , but I telled them I got the full Insurance Package over booking. I drove 300 km an when I refill my tank , I took 35 L!! And in the Bordcomputer stand the Average Consumption was 6 L . That says the Car was not full and I looked on my credit card Bills they booked 90 euros more because they try to charge me for an upgrade. It was the worst Rental Car service i have ever Experienced. Never again
Best car rental company in Italy!
We had a perfect experience! The car was excellent, clean, comfortable, and in perfect condition. The price was simply unbeatable. We compared many rental companies in Italy, and we couldn't find a better price anywhere.
The booking process was easy, the staff was friendly and professional, and everything went smoothly from pickup to return.
If you're looking for the best value for money, this is the company to choose. We highly recommend Locauto and will definitely rent from them again. Thank you for the excellent service! ⭐⭐⭐⭐⭐

Reply from Locauto Group - Cagliari Aeroporto
Very professional firm. Very professional workers. Our Country Man Mini was a great choice. This car was very good condition inside and outside. Driving this car was fantastic and safe. The contract was understandable. The employees were helpfull.

Reply from Locauto Group - Cagliari Aeroporto
I felt I got taken advantage of a bit. I had a certain rate with national but booked the wrong airport. When rebooking I was not permitted to use my corporate rate and got upcharged and forced into insurance. Also the car had some issues that I showed the agent at the return and she offered no compensation for the faulty car.

Reply from Locauto Group - Cagliari Aeroporto

Reply from Locauto Group - Cagliari Aeroporto
Locauto’s service at the airport was fine (just a short wait for the car—about 15 minutes), and returning the car went smoothly as well.
The staff were helpful. The bigger problem was that we booked the car through Discover Cars—it was supposed to be a Peugeot 308 with an automatic transmission. We ended up with a VW Golf with a manual transmission. So, aside from the fact that the customer received a completely different car than the one they booked, everything else was fine.

Reply from Locauto Group - Cagliari Aeroporto

Reply from Locauto Group - Cagliari Aeroporto
Be careful when booking with this company through brokers like Booking.com. I arrived at the Cagliari counter with a pre-paid "Full Coverage" insurance. The staff completely rejected it, claiming they do not accept broker insurance. They put me in a very stressful position and pressured me into buying their own local insurance for an additional 200 EUR, otherwise making the rental process extremely difficult. This is an unfair, aggressive sales tactic targeting tired tourists. Rent somewhere else if you want to avoid hidden costs and psychological pressure.

Reply from Locauto Group - Cagliari Aeroporto

Reply from Locauto Group - Cagliari Aeroporto

Reply from Locauto Group - Cagliari Aeroporto
The car park was really close, so we didn’t have to walk a long distance to get our car. The staff were very friendly and helpful making the experience very easy.

Reply from Locauto Group - Cagliari Aeroporto
When arriving the desk and collection of vehicle very near to arrivals which was great. All went smoothly and car in excellent condition highly recommend Locauto !!

Reply from Locauto Group - Cagliari Aeroporto

Reply from Locauto Group - Cagliari Aeroporto

Reply from Locauto Group - Cagliari Aeroporto
Everything was good except your price. I believe charging 500 EUR for three days was high.

Reply from Locauto Group - Cagliari Aeroporto
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.