Locauto Group - Civitavecchia Reviews 165

Friendly staff. Nice car. All great.

no key drop off at this location made it very expensive to return the key. we were late but not that late. No phone number to call to location. never again, i'd rather walk.

New car without any damages. Friendly service at the station. Easy return service.

I have read many horrible reviews about this company, but I have now used them 2 times in Italy and had a great service.
Had no problems either time. They go over the vehicle very carefully noting any damage before and after. I appreciate this.

Great vehicle and easy return at the airport. Thank you

very professional good service and very help full

A bill was sent to us for "damages" that were on our vehicle while non existed, and none were commented on upon drop off. I asked if it was okay and he confirmed it was when I signed. Days later I am given a report of these made up damages with my signature underneath it. Crooked and very bad practice and will not use again because of this. The experience up to this was fine, but the deceitfulness at the end after we were gone has ruined the experience. Terrible business for trying to retain customers.

I can only say that renting a car has never been so easy and FAST!!! Alex was amazing in English and in providing all the necessary informations about our rental agreement and also gave us amazing tips regarding traveling safely. It took around 8 minutes for us to register and also to have our car. Best one yet to try in Italy. 🇮🇹 Will surely be back again

The lady who rented us the car was lovely.
Great car. Good value compared to other companies.

The person that checked us out

Everything went smoothly, I was provided the exact vehicle I had reserved.

The vehicle was great for our family of 7 adults and 14 pieces of luggage.

The difficulty was trying to communicate using WhatsApp. No response from the company we got the car from Locauto.

Booking process and selection of vehicle was very easy. Price/package was very competitive.
An area of improvement is the signage to indicate where the office for pick up is. This is a desk in a broader tourism offer office. There was a small promotional flag outside the entrance but with significant queues extending outside the entrance (for the hop on hop off and train ticket products), this was obscured. It took us some time to locate the office.
Also, I had booked an estate vehicle to specifically accommodate 3 large bags and 3 small bags (per the quote spec) but was given a hatchback which really only could accommodate a large bag and and intermediate one. This was a bit problematic and we had to use space inside the vehicle with the passengers. I would have expected a similar vehicle to what was booked. That said, the vehicle was good quality and we made it work.

All went well, except the return in Rome.
They charged me a 42Euro service charge when I returned the van. This charge was because the tank was just shy of a full tank. I needed about 2 liters of gas. There is no way to fill the tank and get the rental back in Rome without using some of the gas.
That was a cash grab, otherwise the rental was good.

Upon booking, you get the 5 star treatment. Agents are very professional. The problem is the prices only. Locauto is very pricey compared to other car rentals

I booked for small suv VW T-Cross or similar but they give me a hatchback VW golf!!

The car we got was very dirty inside and out.
Bird crap on it and sand and pet hairs inside.
We took it to a carwash to vacuum it clean.
The windshield washer fluid was almost empty, and was empty by the end of the trip.
We had to wait about 45 minutes to get the car.

Excellent communication polit service well maintained vehicle

Everything was good with car. Wait at port was really long (over 1.5 hours) but staff was lovely