I can't say anything negative, it was all perfect! From booking via Check 24, through collection to return. There was also no attempt to sell us additional insurance. The staff were all very friendly... See more
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Picking up the car in Florence was perfect. Dropping off at Treviso airport was quite tricky as rental location is not stated precisely neither on google maps nor in waze. Staff at the airport buildin... See more
Company replied
Car was great, pick up and return went smoothly. Only comment I have is - the directions to return the car at the airport were not correct, Google Maps directed us to the wrong place at the airport-... See more
Company replied
I had forgotten my physical credit card, and they refused to serve me—even though I had all the card details and also had it set up for contactless payment on my mobile phone!
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Via Ludovico Cigoli, 16 a Firenze potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E' possibile riconsegnare fuori orario previo accordo con l'Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0557195584. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Contact info
Via Ludovico Cigoli 16, 50142, Firenze, Toscana, Italy
- +39 0557195584
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4.6
Excellent
263 reviews
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Reply from Locauto Group - Firenze Isolotto
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Reply from Locauto Group - Firenze Isolotto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
I had forgotten my physical credit…
I had forgotten my physical credit card, and they refused to serve me—even though I had all the card details and also had it set up for contactless payment on my mobile phone!
18 September 2026
Reply from Locauto Group - Firenze Isolotto
Dear Ioannis,Thank you for sharing your feedback with us.
We would like to clarify that, as outlined in our Terms and Conditions available on locautorent.com, a physical credit or debit card displaying the driver's name and card number is mandatory at the time of pickup to qualify the rental. This is a standard security procedure required for financial authorization and identity validation.
That being said, we are very happy to hear that everything was ultimately resolved and that you were able to rent the vehicle and enjoy your journey without further stress.
We truly appreciate your understanding and hope to welcome you back again soon for a completely seamless experience.
Elisa
I can't say anything negative Top! Uncomplicated!
I can't say anything negative, it was all perfect! From booking via Check 24, through collection to return. There was also no attempt to sell us additional insurance. The staff were all very friendly and upon return the car was inspected, but in the normal framework. It was not sought penetratingly for scratches or other damage. So a clear recommendation and I would rent a vehicle at Locauto again.
20 September 2026
Reply from Locauto Group - Firenze Isolotto
Thank you for the great review! Stefania
Reply from Locauto Group - Firenze Isolotto
Thank you for sharing your feedback.
We are glad that you enjoyed our service and we hope to welcome you back for a 5-star experience next time!
Elisa
Reply from Locauto Group - Firenze Isolotto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Reply from Locauto Group - Firenze Isolotto
Hello, so glad you enjoyed the trip with us, Fabio
Very easy and recommend the rent a car!
14 August 2026
Reply from Locauto Group - Firenze Isolotto
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Super easy check in and check out
Super easy check in and check out. Customer service was fast and helpful. Would use their car service again.
11 July 2026
Reply from Locauto Group - Firenze Isolotto
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Reply from Locauto Group - Firenze Isolotto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Easiest pick up and drop off in…
Easiest pick up and drop off in different city ever.
No issues, friendly staff, everything was smooth.
Congrats to the team.
10 July 2026
Reply from Locauto Group - Firenze Isolotto
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Nice and easy
All agreed beforehand. Getting the car and returning it was nice and easy.
27 June 2026
Reply from Locauto Group - Firenze Isolotto
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
There was a fee for the different drop…
There was a fee for the different drop off location…around 75 euros…but it was clear when I booked that we needed that!
Why the sudden fee at pickup?
4 July 2026
Reply from Locauto Group - Firenze Isolotto
Thank you for your review, Hugo! We always strive to be as transparent as possible – in fact, the one-way drop-off fee is clearly stated both on your voucher and in our terms and conditions, which you can find here: https://www.locautorent.com/en/legal-notes/terms-and-conditions/. This fee is payable at pick-up, as it cannot be prepaid in advance. We always recommend reviewing the voucher details carefully, and we truly appreciate your understanding. Hope to welcome you again soon!
Anna
Car was great , update location for the Milano linate airport .
Car was great, pick up and return went smoothly.
Only comment I have is - the directions to return the car at the airport were not correct, Google Maps directed us to the wrong place at the airport- make sure you search car rental return in Milano linate airport.
3 July 2026
Reply from Locauto Group - Firenze Isolotto
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Less People than in an airport so it's…
Less People than in an airport so it's easy and less stress full. Everything went smoothly.
26 June 2026
Reply from Locauto Group - Firenze Isolotto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Florence to Treviso
Picking up the car in Florence was perfect. Dropping off at Treviso airport was quite tricky as rental location is not stated precisely neither on google maps nor in waze. Staff at the airport building were very helpful, otherwise we would not manage to find it ourselves
19 June 2026
Reply from Locauto Group - Firenze Isolotto
Thank you for your feedback! Fausto
Reply from Locauto Group - Firenze Isolotto
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
Realy good services
17 May 2026
Reply from Locauto Group - Firenze Isolotto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Reply from Locauto Group - Firenze Isolotto
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Good customer experience
Quick, simple, friendly and efficient. The process to give the car back was really smooth and the person really friendly and informative.
15 May 2026
Reply from Locauto Group - Firenze Isolotto
Thank you for leaving us a positive review! See you soon, Enrico
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