The service by Locauto sondrio was amazing. They were so accommodating and helped us by making the process quick and easy and also understood our time crunch and kept everything ready for our onward j... See more
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Great experience with this car rental location! The staff was friendly, professional, and very helpful throughout the entire process. Everything went smoothly, the car was clean and ready on time, and... See more
Company replied
Good morning. The car was perfect. We did need to get the DEF filled during the time frame we had it. Not sure if the company forgot to check it before giving us the car. The charges and terms wer... See more
Company replied
quick easy smart check-in no deposit needed helpful staff
Company replied
Company details
Written by the company
Presso l'ufficio Locauto Rent di Sondrio, in via Francia 4/D potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E' possibile riconsegnare fuori orario previo accordo con l'Ufficio di noleggio.
Contact info
Via Francia 4d, 23100, Sondrio, Lombardia, Italy
- +39 0342067000
Unisciti a MyLocauto Friends
4.6
Excellent
58 reviews
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Car rental experience
Good morning. The car was perfect. We did need to get the DEF filled during the time frame we had it. Not sure if the company forgot to check it before giving us the car. The charges and terms were not fully explained. At the airport we were told we could only rent it for 30 days and would need to go to an office in Sondrio to add the remaining days we needed to rent the car. The next day when i reviewed the charges (I asked for a printout at the desk but was told they don't do printouts, I'd get it via email) and the cost was double what I was told due to additional fees. I was getting charged for returning the car one way, when we were actually returning it to the airport after paying for the additional days. I was told they would refund a few of the fees due and as of today there has been no refund. The customer representatives were very nice, polite and patient. My biggest disappointment was not getting the refunds promised and not getting a printout immediately so I could have addressed the issues right then and there. Instead I had to go back to their office a second time. If you can pass this on and request my refunds be processed, that would be great. The young man I dealt with is Mamoon.
1 October 2026
Reply from Locauto Group - Sondrio
Dear Susan,Thank you for sharing your feedback. We are truly delighted to hear that you appreciated the kindness and patience of our staff.
Regarding the AdBlue (DEF), please be assured that it is our priority to perform thorough pre-rental checks to deliver all vehicles in optimal and safe conditions. For any questions or details regarding vehicle maintenance responsibilities, we invite you to review our Terms and Conditions on our website at locautorent.com (paragraph 8, letter d).
At the same time, we are very sorry for the misunderstanding that occurred during your rental. We would like to clarify that, because changes were requested to your initial agreement, it was necessary to open a new rental contract. We have already requested the refund for the charges that were not due. We kindly ask for your patience, as the refund process will take a few business days to be fully processed.
If you have any further questions, please do not hesitate to contact our Customer Service team: https://portale.locautorent.com/websitecs/cs-home.aspx
We hope to welcome you back for a much better experience next time!
Elisa
Service
The service by Locauto sondrio was amazing. They were so accommodating and helped us by making the process quick and easy and also understood our time crunch and kept everything ready for our onward journey. Would 1000% recommend.
17 September 2026
Reply from Locauto Group - Sondrio
Thank you for the great review! Stefania
Great experience with this car rental…
Great experience with this car rental location! The staff was friendly, professional, and very helpful throughout the entire process. Everything went smoothly, the car was clean and ready on time, and the return was quick and easy. I really appreciate the excellent customer service and would definitely rent from them again!
14 September 2026
Reply from Locauto Group - Sondrio
Many thanks, see you soon! Erika
The agility to take the car was perfect…
The agility to take the car was perfect but I paid for Audi and you gave me a Ford.
15 August 2026
Reply from Locauto Group - Sondrio
Thank you for sharing your experience with Locauto in Sondrio! We sincerely apologize that you received a different class of vehicle than you expected.
Our Customer Service team would be happy to look into this matter for you. You can easily reach out to them for support at the following link: https://portale.locautorent.com/websitecs/cs-home.aspx. We look forward to assisting you again in the future!
Anna
It was very good car and service
13 June 2026
Reply from Locauto Group - Sondrio
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
Unproblematic
Unproblematic, correct handling, satisfactory. Only downside: office 20 mins. to walk from train station. No taxis, no shuttle available.
25 March 2026
Reply from Locauto Group - Sondrio
Hi Michael, thank you so much for your positive feedback.
Amanda
Reply from Locauto Group - Sondrio
Thank you for the great review! Stefania
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