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Locauto Group - Terni Reviews 533

TrustScore 5 out of 5

4.8

Viale Curio Dentato, 72, 05100 Terni, Terni / Umbria, IT


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See what reviewers are saying

Rated 3 out of 5 stars

The car I booked, Fiat Panda or similar, wasn't available so I was upgraded. However, it was a big downgrade as far as security is concerned. This car did not have a screen to be able to use Google... See more

Company replied

Rated 5 out of 5 stars

Andrea at Terni did a great job in delivering a car to me very quickly when I had been let down by a rival supplier with very poor car. Will certainly use Locauto again and thank them very much for th... See more

Company replied

Rated 5 out of 5 stars

I always use Locauto when I go to see my family in Italy; not only because they have very competitive deals but also because the two lads who work there, Andrea and Matteo, are really friendly, great... See more

Company replied

Rated 5 out of 5 stars

The car that I rented worked out well for my needs and Matteo, and his associate very helpful and professional with both the check in and return of my vehicle.

Company replied


Company details

  1. Car rental company
  2. Van rental agency

Written by the company

Presso l'ufficio Locauto Rent di Terni in viale Curio Dentato 72, potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0744402175. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.


Contact info

  • Viale Curio Dentato, 72, 05100, Terni, Terni / Umbria, Italy

  • +39 0744402175
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Risparmia fino al 20% per sempre sul noleggio auto e furgoni

4.8

Excellent

TrustScore 5 out of 5

533 reviews

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Rated 5 out of 5 stars

Quick and smooth service

I have rented a car from Lucauto in Terni twice already and the service has been very good, with everything going smoothly and quickly.

20 February 2023
Locauto Group - Terni logo

Reply from Locauto Group - Terni

Great! Have a lovely day. Gaia

Rated 5 out of 5 stars

GREAT

Very quick and comfortable process. Price was exactly as stated.

7 September 2022
Locauto Group - Terni logo

Reply from Locauto Group - Terni

This is super Reina, thanks a lot!

Cheers,
Maria

Rated 1 out of 5 stars

Never Rent Here

Locauto Terni rented me a car with damage and even recognized the damage at initial rental but then tried to charge me for the previous damage upon completion. They kept me an extra hour on checkout. Could this be a scam to earn extra money or cheat the insurance company or do they feel they can treat foreigners differently?

13 August 2022
Unprompted review
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Reply from Locauto Group - Terni

Dear Customer,

we are sorry to read about your bad experience: after an internal investigation we can confirm that the car has been returned with a damage that wasn't existing before and, therefore, according with our T&C, the refund procedure has started.

In Locauto there aren't italian or foreign customers: our daily effort is to satisfy every customer that choose our service, and the manage our customer relationship very seriously.

Best regards,
Giulia

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