Understand that as we didn't pre book price would be higher, but not that high. Felt like a rip off. Difficult to find car return at Turin Airport, office not clear. Car good though, although steering... See more
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The guy at the counter did everything he could and more to help us. Professional, kind, patient. 10/10. An idea: when returning the car in a different city you should give the address of the returni... See more
Company replied
I booked the car through the company’s website while I was at the hotel. The next day, when I went to pick it up, I made the mistake of following the address for the parking area instead of th... See more
Company replied
My experience was perfect at Locauto. At the pick-up, I was accompanied to the car by a store employee, so we could assess the condition of the car together. During this process, he answered many q... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Via Giovanni Camerana, 3b a Torino, potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E' possibile riconsegnare fuori orario previo accordo con l'Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0115629488 Risparmia tempo ed evita code con lo Smart Check-In: il noleggio veloce e sicuro.
Contact info
Via Giovanni Camerana 3/B, 10128, Torino, Piemonte, Italy
- +39 0115629488
Unisciti a MyLocauto Friends
4.6
Excellent
304 reviews
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While catching up the car the service…
While catching up the car the service was excellent and friendly. Thanks to the person who served me.
The car was really good and everything went well until I was supposed to return the car on Sunday afternoon. There weren’t any vacant places in the garage because two cars were parked badly. They were on the lines so that they blocked two spots each. I couldn’t leave the car there. I called to the given number and chose the service in English. However the person couldn’t speak English, but she promised that someone will call me soon. Nobody called. So I called again and chose English. There was a man who neither spoke English and he just ended the call. Nobody called back!
If I had been in a hurry I didn’t know what to do. Fortunately I was able to return the car on Monday morning. I told about these inconveniences to the person who checked the car. He was sorry about everything.
I had to pay for the time in the parking hall on Sunday. Then I had to pay for the parking on the street. And of course there was a lot of extra trouble.
21 July 2026
Reply from Locauto Group - Torino Porta Nuova
Hi Jukka, thank you for taking the time to share your feedback with Locauto. Having the opportunity to learn about your experience helps us address the issue and improve how we handle these situations moving forward. We hope you will give us another chance!
Sara
Understand that as we didn't pre book…
Understand that as we didn't pre book price would be higher, but not that high. Felt like a rip off. Difficult to find car return at Turin Airport, office not clear. Car good though, although steering a little loose. Staff good at central Turin and airport.
20 July 2026
Reply from Locauto Group - Torino Porta Nuova
Dear John,thank you for taking the time to share your review. We are pleased to hear that you had a good interaction with our staff in central Turin and at the airport, and that you enjoyed the vehicle overall!We sincerely apologize for the difficulty you experienced in finding the car return area at Turin Airport. We take your feedback very seriously and will use it to improve the information and directions provided at our desks to ensure a smoother drop-off process for our customer.
Thank you again for your constructive feedback, and we hope to welcome you back on your next journey.
Elisa
They made everything very easy and they…
They made everything very easy and they even helped me without an appointment.
5 July 2026
Reply from Locauto Group - Torino Porta Nuova
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
The car was dirty inside.
6 July 2026
Reply from Locauto Group - Torino Porta Nuova
Hello Ilkka, thank you for sharing your experience with Locauto. We sincerely apologize that the cleanliness of your vehicle did not meet your expectations. We deeply appreciate your feedback, as it allows us to address this issue directly and continue improving our service.
Anna
Reply from Locauto Group - Torino Porta Nuova
We are so happy about your all-out stressless experience. Lucrezia
best experience renting a car in italy…
best experience renting a car in italy in years of doing so its always a problem and this was easy and they were so chilled and kind!!! WOW so impressed!
24 June 2026
Reply from Locauto Group - Torino Porta Nuova
Dear Sandra,thank you for your jìkind review.
We are thrilled that you enjoyed our easy and kind service.
We look forward to welcoming you back and earning a 5-star rating next time.
Elisa
Reply from Locauto Group - Torino Porta Nuova
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
The guy at the counter did everything…
The guy at the counter did everything he could and more to help us. Professional, kind, patient. 10/10.
An idea: when returning the car in a different city you should give the address of the returning station to save a lot of hustle.
7 June 2026
Reply from Locauto Group - Torino Porta Nuova
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Reply from Locauto Group - Torino Porta Nuova
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Reply from Locauto Group - Torino Porta Nuova
Ciao Silvia,grazie per la tua recensione.Siamo molto contenti che siamo riusciti ad aiutarti. Ci auguriamo di rivederti presto.Chiara
Price and service were both good.
3 May 2026
Reply from Locauto Group - Torino Porta Nuova
Many thanks, see you soon! Erika
Everything went well
24 April 2026
Reply from Locauto Group - Torino Porta Nuova
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
Friendly service
They are very friendly and a fast and cordial service. Collection and delivery is very easy
1 May 2026
Reply from Locauto Group - Torino Porta Nuova
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Reply from Locauto Group - Torino Porta Nuova
Many thanks, see you soon! Erika
The staff were very helpful.
13 January 2026
Reply from Locauto Group - Torino Porta Nuova
Thank you so much for your feedback. We appreciate you taking the time to share your review
Anna
The rental process was smooth and easy…
The rental process was smooth and easy to follow. Torino personnel was very helpful and understood the needs we have.
Cars they have there are new and easy to drive.
10 January 2026
Reply from Locauto Group - Torino Porta Nuova
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
Care free rent a car
I rented a car for a day. It was care free. They didn't pursue me for buying insurance and the deposit was 1 cent.
30 December 2025
Reply from Locauto Group - Torino Porta Nuova
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
All good. Nice staff
10 December 2025
Reply from Locauto Group - Torino Porta Nuova
Hey, thank you so much for your kind words. we hope to see you soon! Erika
Reply from Locauto Group - Torino Porta Nuova
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Reply from Locauto Group - Torino Porta Nuova
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
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