True to size (UK26), comfortable, no sagging fit perfectly. On 31 August, I ordered Just Like Jess & Night Meadow, both with side pockets. The stitching is excellent, fabric washes well. On 13 October... See more
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See what reviewers are saying
Originally good quality then went downhill massively before eventually going into liquidation which falls on the tax payers as then just 2 months later they've opened in a slightly different name. Thi... See more
Great company and great products. Variety of different patterns makes it difficult to choose! Never had to send anything back and their customer service is second to none. At first some products may s... See more
Company replied
Quite honestly shocked that they are still trading in the same slippery manner. Bankrupt last year, back immediately under a slightly different name but same tagline, same dishonest owner constantly b... See more
Company replied
3.2
Average
635 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always great quality products
Always great quality products, I love a bit of print and the designs on their products are fabulous! Delivery times are very reasonable for a smaller company with limited staff. Always very happy to shop with them.
8 February 2025
Unprompted review
Reply from locketloves.com
Thank you for your feedback and taking the time to review. We really do appreciate this.
Admin Team
Excellent quality, design and service
I love these leggings, I have multiple pairs of the active ones and casual ones, the designs are super fun and make me feel confident, I'm always getting compliments when wearing them. The leggings last so well too, unlike cheaper brands where they wear through after 2 wears, I've got lockets I've had for years which are still going strong. The pockets in the active wear ones are the best thing in the world, I can fit my keys, phone and ear buds with no issue, I've even carried a bottle for my baby in them once. Customer service is really good, always get a swift response to any email
7 February 2025
Unprompted review
Reply from locketloves.com
Thank you so much! Our Customer Service Team will be happy to know they are doing well too.
Admin Team
Locket Loves
Have been buying and wearing both active and casual leggings as well as active shorts for a long time now! Great value for money, great options of colours and patterns and they wear really well.
7 February 2025
Unprompted review
Reply from locketloves.com
Thank you for your review. It is really appreciated.
Team Locket
Active leggings
I have been buying active leggings from Locket Loves for a couple of years now and I have never been disappointed. The quality of the leggings are the best I've found - they fit great (once you've found your size, I go one size smaller than 'usual'), they sit comfortably high on your waist, are long enough, have pockets (one or several depending on what style you chose) and are squat proof. They are bright and colourful and I love them. They wash really well too. I have always received good customer service and never had a problem. Give them a try.
2 February 2025
Unprompted review
Reply from locketloves.com
Thank you for your review. It is really appreciated and the sizing advice is great too!
Team Locket
Absolutely love these leggings!
Honestly the best leggings I've ever owned, currently have 43 pairs of the casual leggings and some casual shorts. I suffer with fibromyalgia and have hernias, these leggings have always been comfortable for me, they're stretchy and have never caused me a problem when my skin is sensitive.
Always get compliments on my leggings whenever I go out
13 January 2025
Unprompted review
Reply from locketloves.com
Thank you for your review. It is really appreciated. We love it that you get compliments!
Team Locket
A leopard never changes its spots
Quite honestly shocked that they are still trading in the same slippery manner. Bankrupt last year, back immediately under a slightly different name but same tagline, same dishonest owner constantly bragging about her lifestyle, shamelessly hiding behind photos of her baby to get sympathy. Products even cheaper and tackier than ever. Constant sales and offers suggest this company will go the same way as the previous one. Avoid at all costs.
15 January 2025
Unprompted review
Reply from locketloves.com
Statement from 9/6/24
I think it’s important to take full responsibility and accountability for everything, and owe you a frank explanation so here’s what has happened recently, what we have planned, and where things stand now.
Our silence and absence of communication since May 10th was due to legal restrictions in place until today, not for lack of concern. Thank you for your patience and understanding.
⚫What happened to Lucy Locket Loves?
Firstly, I want to apologise to everyone impacted by this, especially our customers and the LLL Team. Despite everyone’s hard work, the challenges of the past 18 months were overwhelming, leading us to enter voluntary liquidation on May 28, 2024.
Supply chain issues, warehouse floods that caused downtime and lost stock, rising import costs that slashed our margins, and the ongoing cost of living crisis hit our revenue hard and disrupted our operations. These essentially made our traditional business model obsolete.
In December 2023, we managed to negotiate monthly rent payments for our warehouse, but by May 2024, the owners insisted on reverting to full quarterly payments, which we couldn’t meet. This led to their abrupt decision to take control of our warehouse on May 10th with no notice, disrupting our operations and leaving us without working capital.
Facing no operational ability and mounting financial obligations, we made the difficult decision to enter voluntary liquidation.
This has been incredibly distressing, particularly for our team, who were reluctantly made redundant. We deeply regret the impact on our staff and their families and I can never say sorry enough for how abruptly this happened. This has personally been the most upsetting part of this process.
⚫Impact and support for LLL community
However, with the support of friends and family I am working towards rebuilding the business to support customers and the community who believe in LLL. Here’s how we seek to honour our community, through goodwill during this transition:
Customer returns: We will process refunds, returns, and exchanges as soon as we are able to access the warehouse in order to process them. (This is still a work in progress being dealt with legally.)
Gift cards: Gift cards purchased from Lucy Locket Loves will be honoured as & when we are back up and running.
Annual delivery passes: Missing weeks from May 10th until we resume operations will be added to extend the expiry date.
We aim to relaunch the Locket Loves website in Summer with a new look, operational hub, and new leggings designs.
This rebuilding phase will take time, especially as I am also caring for my newborn daughter, but I am dedicated to restoring the service and products you love.
Although the past few weeks have been the hardest of my life, I am committed to being open about the challenges we’ve faced. I appreciate your support as we navigate this difficult period. Your loyalty means the world to us, and we are eager to continue this journey with you.
I know some of you have been frustrated at our inability to meet your needs and I apologise for this, we never intended to end up in this position and we hope we can remedy any problems as soon as possible.
I have always tried to tell you all about my journey, the successes and the failures, whether personal or the business and I would like to continue to do this. As we get things back up and running I hope to share more details about the highs and lows of the coming months.
Thank you for taking the time to read this update. I hope you’ll be a part of the next phase of our journey.
Best regards,
Lucy
Fool me twice, shame on me!
Having previously ordered from LLL and had a satisfactory experience, I thought I'd try them again having not read the latest news re: recent liquidation. The leggings I ordered were terrible quality, cheap material and had a strong chemical smell - the packet they came in was also slimey, for some reason?! It was so disappointing as I liked the pattern on them and had been looking for a good skull design like that. Sent them back and vowed never to order again, especially since returns aren't free. At least I know not to bother now!
9 October 2024
Unprompted review
Reply from locketloves.com
Please do reach out to our friendly support team if you do have any issues. This sounds like it something they could help with and really need to hear about.
Locket Team Admin
Company gone bad. Poor quality.
I had many locket leggings, they were great quality. The last year or 2 after a couple of washes on cold water as they should be, the colour has faded so much and they look cheap. I've not bought any for a while as id rather spend more and they last. The casual leggings are extremely overpriced for the quality, they're temu leggings with labelled price, if I paid temu price I'd be happier!
Their recent bad business practice sealed my dislike for the brand.
21 February 2024
Unprompted review
Wouldn't touch with a barge pole
Order never arrived and was never refunded. The same stock is now back up for sale on Locket Loves at a higher price after being sold back for minimal amounts as the company went bust. Disgusting.
1 July 2024
Unprompted review
Reply from locketloves.com
Hi Sarah, thanks for the feedback. Anyone with outstanding returns/refunds was asked to contact us with as much information as they could and we would honour the refund or, if possible, send new stock depending on the situation. Please reach out to support@locketloves.com for assistance
Quality is poor
Quality is poor, always used to buy these, now gone to gymshark much better quality.
25 August 2024
Unprompted review
Reply from locketloves.com
Hi Sue, if you've had any issues please contact us. We pride ourselves on our quality and would love to rectify any issues you have had.
They're selling liquidated stock that…
They're selling liquidated stock that they bought at knock down prices from her previous company Lucy Locket Loves at significantly inflated prices. The quality is appalling for what you pay for Chinese manufacturerd products
23 August 2024
Unprompted review
Reply from locketloves.com
Statement from June 2024
I think it’s important to take full responsibility and accountability for everything, and owe you a frank explanation so here’s what has happened recently, what we have planned, and where things stand now.
Our silence and absence of communication since May 10th was due to legal restrictions in place until today, not for lack of concern. Thank you for your patience and understanding.
⚫What happened to Lucy Locket Loves?
Firstly, I want to apologise to everyone impacted by this, especially our customers and the LLL Team. Despite everyone’s hard work, the challenges of the past 18 months were overwhelming, leading us to enter voluntary liquidation on May 28, 2024.
Supply chain issues, warehouse floods that caused downtime and lost stock, rising import costs that slashed our margins, and the ongoing cost of living crisis hit our revenue hard and disrupted our operations. These essentially made our traditional business model obsolete.
In December 2023, we managed to negotiate monthly rent payments for our warehouse, but by May 2024, the owners insisted on reverting to full quarterly payments, which we couldn’t meet. This led to their abrupt decision to take control of our warehouse on May 10th with no notice, disrupting our operations and leaving us without working capital.
Facing no operational ability and mounting financial obligations, we made the difficult decision to enter voluntary liquidation.
This has been incredibly distressing, particularly for our team, who were reluctantly made redundant. We deeply regret the impact on our staff and their families and I can never say sorry enough for how abruptly this happened. This has personally been the most upsetting part of this process.
⚫Impact and support for LLL community
However, with the support of friends and family I am working towards rebuilding the business to support customers and the community who believe in LLL. Here’s how we seek to honour our community, through goodwill during this transition:
Customer returns: We will process refunds, returns, and exchanges as soon as we are able to access the warehouse in order to process them. (This is still a work in progress being dealt with legally.)
Gift cards: Gift cards purchased from Lucy Locket Loves will be honoured as & when we are back up and running.
Annual delivery passes: Missing weeks from May 10th until we resume operations will be added to extend the expiry date.
We aim to relaunch the Locket Loves website in Summer with a new look, operational hub, and new leggings designs.
This rebuilding phase will take time, especially as I am also caring for my newborn daughter, but I am dedicated to restoring the service and products you love.
Although the past few weeks have been the hardest of my life, I am committed to being open about the challenges we’ve faced. I appreciate your support as we navigate this difficult period. Your loyalty means the world to us, and we are eager to continue this journey with you.
I know some of you have been frustrated at our inability to meet your needs and I apologise for this, we never intended to end up in this position and we hope we can remedy any problems as soon as possible.
I have always tried to tell you all about my journey, the successes and the failures, whether personal or the business and I would like to continue to do this. As we get things back up and running I hope to share more details about the highs and lows of the coming months.
Thank you for taking the time to read this update. I hope you’ll be a part of the next phase of our journey.
Best regards,
Lucy
Quality massively gone downhill
Newer leggings I have are coming undone at the seams whereas much older pairs are still like new. The last purchase I made was a hoodie on offer. Awful quality would find better for cheaper at primark. Completely puts me off buying again.
12 April 2024
Unprompted review
Reply from locketloves.com
Hello, this needs to be addressed with our support team - please contact them on support@locketloves.com with your order number, photos and as much info as you have to help them assist you with this.
Locket Team Admin
My last pairs are falling apart
My last pairs are falling apart.
My last two pairs of leggings are falling about the stitching is coming under on the side pocket seams, the label has come off (not a bad thing when you look at what's happened). Other pairs are bobbling.
In comparison the pairs I bought in 2019/2020 still look good as new.
I won't be buying from LLL again due to other factors but the quality alone would be enough to put me off them
13 August 2024
Unprompted review
Dreadful company
Dreadful company. Poor quality products and run badly. Don't be surprised if you don't see your money back or any orders turn up.
15 March 2024
Unprompted review
Terrible quality
I used to love LLL leggings but thelast few pairs I have bought the sizing has completely changed. No stretch in the waistband at all, very stiff. The material itself is so thin and the knees have gone white after only a couple of wears. Considering how much they charge I expect better quality. Will never be buying again
18 April 2024
Unprompted review
I too was a loyal locket
I too was a loyal locket. I have dozens of pairs, loved the kids versions etc. I had noticed a decline in quality over the last couple of years but actually hadn't ordered too recently as the designs weren't too my taste. Then the stock became generic online tat (think the scrunchy tiktok leggings available anywhere) and the business folded. Now I know all about running a business and the trials and tribulations which go with it.
What happened next was just dishonest. Lucy posted that the business had shut due to "unforseen circumstances". One glance at companies house shows debts of nearly £900,000 which is hardly unforeseen.
An additional limited company set up in a similar name in May a few weeks before the liquidation.
Upon relaunch, a statement was put out with a copy and paste message saying that the registering of the new business was due to longstanding ambitions to diversify the business.
I posted on the new page asking if the old business had repaid any of the £900,000 owed to staff, suppliers and the tax man. My comment was deleted and I was blocked.
I could never support a business that chooses to operate in this dishonest and shameful way. All the while Lucy boasts online about her personal wealth, trips and renovations whilst the taxpayers of the UK pick up after her failed business.
Absolutely shameful, Lucy please be honest with your customers instead of lying and deleting those who seek answers.
Such a disappointment.
6 August 2024
Unprompted review
Reply from locketloves.com
June 2024 statement
I think it’s important to take full responsibility and accountability for everything, and owe you a frank explanation so here’s what has happened recently, what we have planned, and where things stand now.
Our silence and absence of communication since May 10th was due to legal restrictions in place until today, not for lack of concern. Thank you for your patience and understanding.
⚫What happened to Lucy Locket Loves?
Firstly, I want to apologise to everyone impacted by this, especially our customers and the LLL Team. Despite everyone’s hard work, the challenges of the past 18 months were overwhelming, leading us to enter voluntary liquidation on May 28, 2024.
Supply chain issues, warehouse floods that caused downtime and lost stock, rising import costs that slashed our margins, and the ongoing cost of living crisis hit our revenue hard and disrupted our operations. These essentially made our traditional business model obsolete.
In December 2023, we managed to negotiate monthly rent payments for our warehouse, but by May 2024, the owners insisted on reverting to full quarterly payments, which we couldn’t meet. This led to their abrupt decision to take control of our warehouse on May 10th with no notice, disrupting our operations and leaving us without working capital.
Facing no operational ability and mounting financial obligations, we made the difficult decision to enter voluntary liquidation.
This has been incredibly distressing, particularly for our team, who were reluctantly made redundant. We deeply regret the impact on our staff and their families and I can never say sorry enough for how abruptly this happened. This has personally been the most upsetting part of this process.
⚫Impact and support for LLL community
However, with the support of friends and family I am working towards rebuilding the business to support customers and the community who believe in LLL. Here’s how we seek to honour our community, through goodwill during this transition:
Customer returns: We will process refunds, returns, and exchanges as soon as we are able to access the warehouse in order to process them. (This is still a work in progress being dealt with legally.)
Gift cards: Gift cards purchased from Lucy Locket Loves will be honoured as & when we are back up and running.
Annual delivery passes: Missing weeks from May 10th until we resume operations will be added to extend the expiry date.
We aim to relaunch the Locket Loves website in Summer with a new look, operational hub, and new leggings designs.
This rebuilding phase will take time, especially as I am also caring for my newborn daughter, but I am dedicated to restoring the service and products you love.
Although the past few weeks have been the hardest of my life, I am committed to being open about the challenges we’ve faced. I appreciate your support as we navigate this difficult period. Your loyalty means the world to us, and we are eager to continue this journey with you.
I know some of you have been frustrated at our inability to meet your needs and I apologise for this, we never intended to end up in this position and we hope we can remedy any problems as soon as possible.
I have always tried to tell you all about my journey, the successes and the failures, whether personal or the business and I would like to continue to do this. As we get things back up and running I hope to share more details about the highs and lows of the coming months.
Thank you for taking the time to read this update. I hope you’ll be a part of the next phase of our journey.
Best regards,
Lucy
Awful company
Awful company, incredibly dishonest - claimed unforeseen liquidation which, based on the state of accounts on companies house, was far from unforeseen. Quality of products significantly declined, hence sales dwindled. They wrote off several £100k of debt by going into voluntary liquidation, much of which will be passed on to the taxpayer, and have reopened as a barely indistinguishable company. Legally this may be possible, but morally it is absolutely disgusting and they are bound to repeat history as there are no visible changes to the business or products - don’t buy from (Lucy) Locket Loves and risk being out of pocket!
9 August 2024
Unprompted review
Reply from locketloves.com
june 2024 statement
I think it’s important to take full responsibility and accountability for everything, and owe you a frank explanation so here’s what has happened recently, what we have planned, and where things stand now.
Our silence and absence of communication since May 10th was due to legal restrictions in place until today, not for lack of concern. Thank you for your patience and understanding.
⚫What happened to Lucy Locket Loves?
Firstly, I want to apologise to everyone impacted by this, especially our customers and the LLL Team. Despite everyone’s hard work, the challenges of the past 18 months were overwhelming, leading us to enter voluntary liquidation on May 28, 2024.
Supply chain issues, warehouse floods that caused downtime and lost stock, rising import costs that slashed our margins, and the ongoing cost of living crisis hit our revenue hard and disrupted our operations. These essentially made our traditional business model obsolete.
In December 2023, we managed to negotiate monthly rent payments for our warehouse, but by May 2024, the owners insisted on reverting to full quarterly payments, which we couldn’t meet. This led to their abrupt decision to take control of our warehouse on May 10th with no notice, disrupting our operations and leaving us without working capital.
Facing no operational ability and mounting financial obligations, we made the difficult decision to enter voluntary liquidation.
This has been incredibly distressing, particularly for our team, who were reluctantly made redundant. We deeply regret the impact on our staff and their families and I can never say sorry enough for how abruptly this happened. This has personally been the most upsetting part of this process.
⚫Impact and support for LLL community
However, with the support of friends and family I am working towards rebuilding the business to support customers and the community who believe in LLL. Here’s how we seek to honour our community, through goodwill during this transition:
Customer returns: We will process refunds, returns, and exchanges as soon as we are able to access the warehouse in order to process them. (This is still a work in progress being dealt with legally.)
Gift cards: Gift cards purchased from Lucy Locket Loves will be honoured as & when we are back up and running.
Annual delivery passes: Missing weeks from May 10th until we resume operations will be added to extend the expiry date.
We aim to relaunch the Locket Loves website in Summer with a new look, operational hub, and new leggings designs.
This rebuilding phase will take time, especially as I am also caring for my newborn daughter, but I am dedicated to restoring the service and products you love.
Although the past few weeks have been the hardest of my life, I am committed to being open about the challenges we’ve faced. I appreciate your support as we navigate this difficult period. Your loyalty means the world to us, and we are eager to continue this journey with you.
I know some of you have been frustrated at our inability to meet your needs and I apologise for this, we never intended to end up in this position and we hope we can remedy any problems as soon as possible.
I have always tried to tell you all about my journey, the successes and the failures, whether personal or the business and I would like to continue to do this. As we get things back up and running I hope to share more details about the highs and lows of the coming months.
Thank you for taking the time to read this update. I hope you’ll be a part of the next phase of our journey.
Best regards,
Lucy
Dishonest
I too was drawn in to the brand like others and brought multiple pairs. But I will never buy again after their recent bankruptcy and dishonesty. Deleting any negative comment and not owning up to their errors. Blaming everyone else for issues and denying that they knew their was problems. Absolute rubbish. Such a big let down. Buy your products elsewhere
9 August 2024
Unprompted review
Reply from locketloves.com
June 2024 statement
I think it’s important to take full responsibility and accountability for everything, and owe you a frank explanation so here’s what has happened recently, what we have planned, and where things stand now.
Our silence and absence of communication since May 10th was due to legal restrictions in place until today, not for lack of concern. Thank you for your patience and understanding.
⚫What happened to Lucy Locket Loves?
Firstly, I want to apologise to everyone impacted by this, especially our customers and the LLL Team. Despite everyone’s hard work, the challenges of the past 18 months were overwhelming, leading us to enter voluntary liquidation on May 28, 2024.
Supply chain issues, warehouse floods that caused downtime and lost stock, rising import costs that slashed our margins, and the ongoing cost of living crisis hit our revenue hard and disrupted our operations. These essentially made our traditional business model obsolete.
In December 2023, we managed to negotiate monthly rent payments for our warehouse, but by May 2024, the owners insisted on reverting to full quarterly payments, which we couldn’t meet. This led to their abrupt decision to take control of our warehouse on May 10th with no notice, disrupting our operations and leaving us without working capital.
Facing no operational ability and mounting financial obligations, we made the difficult decision to enter voluntary liquidation.
This has been incredibly distressing, particularly for our team, who were reluctantly made redundant. We deeply regret the impact on our staff and their families and I can never say sorry enough for how abruptly this happened. This has personally been the most upsetting part of this process.
⚫Impact and support for LLL community
However, with the support of friends and family I am working towards rebuilding the business to support customers and the community who believe in LLL. Here’s how we seek to honour our community, through goodwill during this transition:
Customer returns: We will process refunds, returns, and exchanges as soon as we are able to access the warehouse in order to process them. (This is still a work in progress being dealt with legally.)
Gift cards: Gift cards purchased from Lucy Locket Loves will be honoured as & when we are back up and running.
Annual delivery passes: Missing weeks from May 10th until we resume operations will be added to extend the expiry date.
We aim to relaunch the Locket Loves website in Summer with a new look, operational hub, and new leggings designs.
This rebuilding phase will take time, especially as I am also caring for my newborn daughter, but I am dedicated to restoring the service and products you love.
Although the past few weeks have been the hardest of my life, I am committed to being open about the challenges we’ve faced. I appreciate your support as we navigate this difficult period. Your loyalty means the world to us, and we are eager to continue this journey with you.
I know some of you have been frustrated at our inability to meet your needs and I apologise for this, we never intended to end up in this position and we hope we can remedy any problems as soon as possible.
I have always tried to tell you all about my journey, the successes and the failures, whether personal or the business and I would like to continue to do this. As we get things back up and running I hope to share more details about the highs and lows of the coming months.
Thank you for taking the time to read this update. I hope you’ll be a part of the next phase of our journey.
Best regards,
Lucy
I used to be a happy and loyal customer…
I used to be a happy and loyal customer and regularly bought leggings from them. However, quality has declined the last couple of years as the company expanded. She recently went into liquidation, owing thousands of pounds and then started a new business with a similar name, bought her previous stock back and is selling at even higher prices. Despicable behaviour and not to be supported.
7 August 2024
Unprompted review
Unfortunately the quality declined and…
Unfortunately the quality declined and the price increased..
8 May 2024
Unprompted review
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