LockRite Locksmiths Reviews 3,034

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 577 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff. Many people appreciate the fair pricing and the quick response times, often noting that technicians arrived promptly and resolved issues efficiently. However, some customers reported dissatisfaction with the service, mentioning instances where a technician was unable to fix the problem, resulting in charges for an unresolved issue. There were also a few reports of poor communication, with some individuals stating that scheduled appointments were not kept or that they received no response after initial contact.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the quick response times and efficiency... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpful, friendly, and... See more

Price

Users describe positive interactions with price, consistently finding services to be reasonably priced and... See more

Response time

People report positive experiences with response time. Many customers praise the quick and prompt responses,... See more

Customer communications

Reviewers highlight positive aspects of contact. Many customers praise the quick response times, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having only rang yesterday managed to get Alan attendance today. On-time, talked me through what the issues might be, explained how potential improvements may be made in the future to the door mechani... See more

Company replied

Rated 5 out of 5 stars

Great service, emailed them at 6pm due to losing keys to the house and needing to get in the house asap, got a call 5 minutes later to book someone to come out and within 10 minutes of the phone being... See more

Company replied

Rated 5 out of 5 stars

I could not recommend LockRite more highly! The lock on my door broke completely early evening and we could not lock it at all. Wonderful LockRite came out within the hour. The mechanism gearbox neede... See more

Company replied

Rated 5 out of 5 stars

Absolutely outstanding service from Simon today. He arrived right on time, got straight to work, and handled the lock change with impressive speed and precision. His professionalism really stood out:... See more

Company replied


Company details

  1. #3 of 16 best companies in Locksmith
  2. #2 of 9 best companies in Emergency locksmith service

About LockRite Locksmiths

Written by the company

Need a local locksmith you can trust?
Call us now on 0800 0612 677 or visit https://www.lockrite.org to find a LockRite locksmith near you.

LockRite have a strong focus on customer service and are ranked within THE BEST companies in the Locksmith and Emergency Locksmith categories on Trustpilot by TrustScore and number of reviews.

24 Hour Locksmith Service


LockRite's nationwide network of local locksmiths are on-call 24 hours a day. Available for all types of locksmith work, including lock-outs, emergency entry, lock changes, lock repairs & upgrades, burglary repairs and more.

Smart Security


In addition to traditional locksmith services, we install and maintain the latest digital smart locks and smart security for homes and businesses. This includes smart locks for timber, PVCu and composite doors, such as the Yale Linus, Yale Conexis and Yale Keyless smart locks. Smart alarms, such as the Yale smart home alarm, and the latest smart CCTV security systems.

DBS Checked & Work Guaranteed


All of our locksmiths are DBS checked for your peace of mind and our work is guaranteed with a 12 month manufacturers warranty on all parts and 90 days guarantee on all workmanship

Local Locksmiths


Our highly trained and experienced locksmiths live within the locality they serve or close enough for a short commute. Not only does this mean they can be with you very quickly, but it also means you are helping to support a local business that has an interest in your community.

NO CALL OUT FEE - DBS CHECKED LOCKSMITHS - WORK GUARANTEED - 24 HOUR - TOP RATED

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 77% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service, very professional and efficient. Many thanks

20 April 2026
LockRite Locksmiths logo

Reply from LockRite Locksmiths

Thank you for taking the time to leave a review we always appreciate our customers feedback and I'm pleased to hear we could help with absolutely amazing service. Thanks again, Ozzy.

Rated 5 out of 5 stars

Colin the locksmith

Colin, responded very quick to situation. Very friendly and reassuring!

Managed to get me with zero damage. Very professional and would certainly recommend!

17 April 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Liam, thank you for taking the time to leave a review. I'm pleased to hear we could help especially causing no further damage and I'm sure Colin will be delighted to read your comments. Thanks again, Ozzy.

Rated 5 out of 5 stars

Excellent and friendly service.

Excellent and friendly service.

19 April 2026
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Reply from LockRite Locksmiths

Hi Phillip, thank you for taking the time to leave a review we always appreciate our customers feedback and I'm pleased to hear we could help with excellent and friendly service. Thanks again, Ozzy.

Rated 5 out of 5 stars

Professional and efficient service

Professional and efficient service. Fitted new lock on a front door and was very knowledgeable. Would recommend.

16 April 2026
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Reply from LockRite Locksmiths

Hi Charlotte, thank you for taking the time to leave a review. I'm pleased to hear we could get your new lock fitted especially with professional and efficient service. Ozzy.

Rated 5 out of 5 stars

Efficient & Professional Service

Quick, efficient and professional service - thank you

16 April 2026
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Reply from LockRite Locksmiths

Hi Tony, thank you for taking the time to leave a review we always appreciate our customers feedback and I'm pleased to hear we could help with quick, efficient and professional service. Thanks again, Ozzy.

Rated 5 out of 5 stars

Very quick response

Very quick response. Attended site and resolved within 45mins!

15 April 2026
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Reply from LockRite Locksmiths

Hi Danny, thank you for taking the time to leave a review. I'm pleased to hear we could get back to you as soon as possible as well as fixing the issue within 45 minutes. Thanks again, Ozzy.

Rated 5 out of 5 stars

Responded to our emergency quickly and…


Responded to our emergency quickly and efficiently. A swift friendly service.

15 April 2026
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Reply from LockRite Locksmiths

Hi Martin, thank you for taking the time to leave a review we always appreciate our customers feedback and I'm pleased to hear we could get back to you quickly to help fix the issue. Ozzy.

Rated 5 out of 5 stars

100% recommend Chris

Chris is a really nice guy who went above and beyond to fix my door… even helped with my shopping :) wouldn’t hesitate to contact him again if I need help.

15 April 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Tia, thank you for taking the time to leave a review. I'm sure Chris will be delighted to read your comments and we will always be here to help if needed again in the future. Thanks again, Ozzy.

Rated 5 out of 5 stars

Incredibly thankful and was absolutely…

Incredibly thankful and was absolutely hammered when this guy turned to sort out a lock for my bedroom. Highly recommended. Trust worthy and reliable.

15 April 2026
Unprompted review
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Reply from LockRite Locksmiths

Thank you for taking the time to leave a review we always appreciate our customers feedback. I'm pleased to hear we could fix the issue with the lock and we will always be here to help if needed again in the future. Thanks again, Ozzy.

Rated 5 out of 5 stars

Kris did an excellent job and I would…

Kris did an excellent job and I would have no hesitation in recommending his workmanship.
Brian

15 April 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Thompson, thank you for taking the time to leave a review we always appreciate our customers feedback and I'm sure Kris will be delighted to read your comments. Ozzy.

Rated 5 out of 5 stars

Top class Service

Ian provided absolutely top class service. I called the day before, and he was able to fit me in at short notice the next day to change two door locks, which I really appreciated.

He arrived right on time and was friendly and professional throughout.

What really stood out was that he went above and beyond by fixing an issue with my door catching when closing, something I had not even asked for.

I would highly recommend Ian to anyone needing a reliable and skilled locksmith.

10 April 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Kimberly, thank you for taking the time to leave a review. I'm pleased to hear we could get the two locks changed for you as well as allowing the door to close better than ever and I'm sure Ian will be delighted to read your comments. Thanks again, Ozzy.

Rated 5 out of 5 stars

New second smart key

Brandon kept me informed of problems he was having from the courier delivering my new key. I found this most helpful and made me understand I had to be patient with him. He arrived and reprogrammed my second key which the car maker dealership told me was useless and tried to sell me a new key for nearly £600! My car is 7 years old I felt I did not need to spend that much. Brandon was very engaging and honest. The cost to me was £120. Which I found a much more reasonable cost than the dealership. I would recommend Brandon to anyone in my situation.

15 April 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Helen, thank you for taking the time to leave a review. I'm pleased to hear we could keep in communication throughout until all problems where sorted and I'm sure Brandon will be delighted to read your comments. Thanks again, Ozzy.

Rated 5 out of 5 stars

I can’t recommend LockRite highly…

I can’t recommend LockRite highly enough!
I accidentally locked myself out of my home, and Symon Claxton truly came to the rescue. He arrived very quickly, got the door open without any hassle, and even made me a spare key on the spot, which was a huge help.
He was incredibly friendly, calm, and professional throughout the whole experience, which really put me at ease in a stressful situation.
A massive thank you to Symon Claxton for such excellent service — I’m so grateful! If you ever need a locksmith, he’s absolutely the person to call.
Roberta

15 April 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Roberta, thank you for taking the time to leave a review. I'm pleased to hear we could get you back into your property and I'm sure Symon will be delighted to read your comments. Thanks again, Ozzy.

Rated 5 out of 5 stars
LockRite Locksmiths logo

Reply from LockRite Locksmiths

Thank you for taking the time to leave a review we always appreciate our customers feedback and I'm sure Jordan will be delighted to read your review. Ozzy.

Rated 5 out of 5 stars

Steve was fantastic

Steve was fantastic, literally was with us in no time at all and not only replaced the lock there and then he also took the time to check the back door too and adjusted that. Brilliant service

14 April 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Gary, thank you for taking the time to leave a review. I'm pleased to hear we could fix the problem with both the lock and the back door and I'm sure Steve will be delighted to read your comments. Thanks again, Ozzy.

Rated 5 out of 5 stars

Colin saved the day for us

Colin saved the day for us. Returning home after a weekend away, on a Sunday afternoon we realised we didn’t have our front door key.

I called Colin and he was at our house half an hour later, he was upfront with the quote and told me how much he’d expect it to be over the phone. Colin then changed our lock and gave us more keys than we’ve ever had (so hopefully we won’t get locked out again).
10/10 service and a really nice guy - thank you for your help Colin!

12 April 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Tasha, thank you for taking the time to leave a review. I'm pleased to hear we could get the lock changed and working better than ever and I'm sure Colin will be delighted to read your comments. Thanks again, Ozzy.

Rated 5 out of 5 stars

Good service

Quick response, clear communication. Very happy with the service.

13 April 2026
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Reply from LockRite Locksmiths

Hi Christopher, thank you for leaving a review. I'm pleased to hear we could keep communication throughout and I'm pleased to hear you were happy with the service provided. Thanks again, Ozzy.

Rated 5 out of 5 stars

Efficient and helpful

Great chap, very helpful and efficient 👍🏼

12 April 2026
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Reply from LockRite Locksmiths

Hi Peter, Thank you for taking the time to leave a review we always appreciate our customers feedback and I'm happy to hear you were pleased with the final results. Thanks again, Ozzy.

Rated 5 out of 5 stars

Colin came out very quickly and sorted…

Colin came out very quickly and sorted my lock, really nice guy and great service!

11 April 2026
Unprompted review
LockRite Locksmiths logo

Reply from LockRite Locksmiths

Hi Tommy, Thank you for taking the time to leave a review we always appreciate our customers feedback and I'm sure Colin will be delighted to read your comments. Ozzy.

Rated 5 out of 5 stars

A professional and efficient experience…

A professional and efficient experience from my initial request for work to the completion of the task.
Freddie, the lockrite locksmith was excellent, up-front and honest regarding costings for repairs to our front door, attributes which are quite rare these days.

10 April 2026
Unprompted review
LockRite Locksmiths logo

Reply from LockRite Locksmiths

Hi Paul, thank you for taking the time to leave a review. I'm pleased to hear we could fix the problem with the front door and I'm sure Freddie will be delighted to read your comments. Thanks again, Ozzy.

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