LockRite Locksmiths Reviews 3,034

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 577 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff. Many people appreciate the fair pricing and the quick response times, often noting that technicians arrived promptly and resolved issues efficiently. However, some customers reported dissatisfaction with the service, mentioning instances where a technician was unable to fix the problem, resulting in charges for an unresolved issue. There were also a few reports of poor communication, with some individuals stating that scheduled appointments were not kept or that they received no response after initial contact.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the quick response times and efficiency... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpful, friendly, and... See more

Price

Users describe positive interactions with price, consistently finding services to be reasonably priced and... See more

Response time

People report positive experiences with response time. Many customers praise the quick and prompt responses,... See more

Customer communications

Reviewers highlight positive aspects of contact. Many customers praise the quick response times, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having only rang yesterday managed to get Alan attendance today. On-time, talked me through what the issues might be, explained how potential improvements may be made in the future to the door mechani... See more

Company replied

Rated 5 out of 5 stars

Great service, emailed them at 6pm due to losing keys to the house and needing to get in the house asap, got a call 5 minutes later to book someone to come out and within 10 minutes of the phone being... See more

Company replied

Rated 5 out of 5 stars

I could not recommend LockRite more highly! The lock on my door broke completely early evening and we could not lock it at all. Wonderful LockRite came out within the hour. The mechanism gearbox neede... See more

Company replied

Rated 5 out of 5 stars

Absolutely outstanding service from Simon today. He arrived right on time, got straight to work, and handled the lock change with impressive speed and precision. His professionalism really stood out:... See more

Company replied


Company details

  1. #3 of 17 best companies in Locksmith
  2. #2 of 10 best companies in Emergency locksmith service

About LockRite Locksmiths

Written by the company

Need a local locksmith you can trust?
Call us now on 0800 0612 677 or visit https://www.lockrite.org to find a LockRite locksmith near you.

LockRite have a strong focus on customer service and are ranked within THE BEST companies in the Locksmith and Emergency Locksmith categories on Trustpilot by TrustScore and number of reviews.

24 Hour Locksmith Service


LockRite's nationwide network of local locksmiths are on-call 24 hours a day. Available for all types of locksmith work, including lock-outs, emergency entry, lock changes, lock repairs & upgrades, burglary repairs and more.

Smart Security


In addition to traditional locksmith services, we install and maintain the latest digital smart locks and smart security for homes and businesses. This includes smart locks for timber, PVCu and composite doors, such as the Yale Linus, Yale Conexis and Yale Keyless smart locks. Smart alarms, such as the Yale smart home alarm, and the latest smart CCTV security systems.

DBS Checked & Work Guaranteed


All of our locksmiths are DBS checked for your peace of mind and our work is guaranteed with a 12 month manufacturers warranty on all parts and 90 days guarantee on all workmanship

Local Locksmiths


Our highly trained and experienced locksmiths live within the locality they serve or close enough for a short commute. Not only does this mean they can be with you very quickly, but it also means you are helping to support a local business that has an interest in your community.

NO CALL OUT FEE - DBS CHECKED LOCKSMITHS - WORK GUARANTEED - 24 HOUR - TOP RATED

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 77% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

2x Renault keycards

Ian is a really nice, genuine guy. He let me know what was going on at all stages of the process to create 2 new keys for my renault, good job done well
Thanks a lot

30 January 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Rob, thank you for taking the time to leave a review. Ian is always exceptional at his work and I'm sure he will be delighted to read your comments. Thanks again, Ozzy.

Rated 5 out of 5 stars

I had two locks renewed by the nicest…

I had two locks renewed by the nicest locksmith you could ever meet. Chad was professional and went about his work in a timely fashion with precision and tidiness and it was a pleasure from start to finish to employee his services and pay his invoice. I would recommend Lockrite Locksmiths to anyone who needs the job done properly. Thanks Chad....

28 January 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Jason, thank you for taking the time to leave a review. Chad is always exceptional at his work and I'm sure he will be delighted to read your comments and I'm pleased to hear we could get two new locks renewed for you. Thanks again, Ozzy.

Rated 5 out of 5 stars

Thank you so much for the fantastic job…

Thank you so much for the fantastic job you did on my mother in law’s door today ,after just moving in today and finding the door would not lock properly, thank you so much for coming to our rescue
5 star service

28 January 2026
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Reply from LockRite Locksmiths

HI Michelle, thank you for taking the time to leave a review. I'm pleased to hear we could get any problems with the door fixed and we will always be here to help if needed again in the future. Thanks again, Ozzy

Rated 5 out of 5 stars

Great service

Great service. Friendly and professional. Courteous and cleaned up afterwards. Would definitely use him again and recommend.

28 January 2026
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Reply from LockRite Locksmiths

Hi Sue, thank you for taking the time to leave a review. I'm glad to hear we could help with great service and I'm happy you were pleased with the final result. Ozzy.

Rated 5 out of 5 stars

Very professional

Very professional, friendly and helpful

20 January 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Pablo, thank you for leaving a review we always appreciate our customers feedback and I'm glad to hear we could help friendly and professionally. Ozzy

Rated 5 out of 5 stars

Excellent Customer Service

Had a front door gearbox mechanism seize up. Phoned Lock rite and within the hour Richard was on the doorstep sorting the issue out, it took a while to free the door as the securing hooks needed sawing through. The door was temporarily and securely fixed and a new mechanism ordered and fitted within a week. Full marks to Richard and Lockrite for their excellent customer service!

27 January 2026
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Reply from LockRite Locksmiths

Hi Nigel, thank you for taking the time to leave a review. I'm glad to hear we could get out you so quickly as well as any new parts needed and I'm sure Richard will be delighted to read your comments. Thanks again, Ozzy.

Rated 5 out of 5 stars

A great experience

We contacted Lockrite when our front door lock developed a problem. Colin came to fix the lock and was incredibly knowledgeable, friendly and helpful in resolving the issue. I would fully recommend Lockrite. Thank you Colin for your help.

26 January 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Mark, thank you for taking the time to leave a review. I'm sure Colin will be delighted to read your comments and I'm pleased to hear we could get your lock working better than ever. Thanks again, Ozzy.

Rated 5 out of 5 stars

Cliffe is a fantastic locksmith

Cliffe is a fantastic locksmith! We’re brand new to the area and purchased our first home, so reached out to him to replace the locks on the property. He was very responsive, friendly, and was happy to answer all of our questions, as well as give helpful insight into what to think about when it comes to home security. The price was very fair, and we’re very happy with the locks installed, additionally, he went above and beyond, both fixing our gate lock and greasing our garage door. In the future, we will be reaching out to Cliffe for any of our lock needs, and highly recommend him to others.

24 January 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Christine, thank you for taking the time to leave a review. Cliffe is always exceptional at his work and I'm sure he will be delighted to read your comments and I'm happy to hear you thought the prices were fair as we do aim to keep them as low as possible. Thanks again, Ozzy.

Rated 5 out of 5 stars

A very prompt and efficient service…

A very prompt and efficient service from start to finish. Explained in detail about the problem also very knowledgeable and friendly and very tidy and cleaned up after himself. Will definitely use again and will also recommend him.

26 January 2026
Unprompted review
LockRite Locksmiths logo

Reply from LockRite Locksmiths

Hi Stephanie, thank you for taking the time to leave a review. It's great to hear we could help with prompt and efficient service and we will always be here to help if needed again in the future. Thanks again, Ozzy.

Rated 5 out of 5 stars

Highly recommended

We had a disaster with the door lock. Steve arrived very quickly, was very professional throughout and got us sorted - despite the issues that came up whilst fixing the lock! Thank you so much Steve! Highly recommended.

24 January 2026
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Reply from LockRite Locksmiths

Hi Stephen, thank you for taking the time to leave a review. Steve is always exceptional at his work and I'm sure he will be delighted to read your comments and I'm glad to hear we could get your lock working better than ever. Ozzy.

Rated 5 out of 5 stars

Arrived promptly at short notice

Arrived promptly at short notice. Problem sorted effectively.

Many thanks

23 January 2026
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Reply from LockRite Locksmiths

Hi Christine, thank you for taking the time to leave a review. It's great to hear we could get out to you so quickly and fixed any issues. Thanks again, Ozzy.

Rated 5 out of 5 stars

Quick Professional repair

Kevin was quick and thorough when sorting out our lock which had just ceased through to garage. Would Certainly contact Lockrite again very professional and reasonable cost.

12 January 2026
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Reply from LockRite Locksmiths

Hi Bryn, thank you for taking the time to leave a review. I'm sure Kevin will be delighted to read your comments and I'm happy to hear you were pleased with the prices as we do aim to keep them as low as possible. Thanks again, Ozzy.

Rated 5 out of 5 stars

Difficult weather

Travel up here was difficult but Ron kept me informed of difficulties and arrived in time. He was courteous, efficient and effective.

23 January 2026
Unprompted review
LockRite Locksmiths logo

Reply from LockRite Locksmiths

Hi Mrs Harper, thank you for taking the time to leave a review. It's great to hear we could get any issues fixed despite any setbacks or problems and I'm sure Ron will be delighted to read your comments. Ozzy.

Rated 5 out of 5 stars

Helpful and efficient

Helpful and efficient

23 January 2026
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Reply from LockRite Locksmiths

Thank you for leaving a review we always appreciate our customers feedback and I'm glad to hear we were helpful and efficient. Ozzy.

Rated 5 out of 5 stars

Professional, Friendly and Efficient

I had locked my garage keys in the garage and spent the next few days fretting about the cost of a locksmith.
I called Colin from Lockrite.
He was polite, efficient and professional.
He came the next day as planned and picked the lock within minutes without any damage whatsoever to the door or lock.
He took the time to show me the locking mechanism, how it had failed and explained how it works.
He was friendly, chatty and most importantly, didn’t try to rip me off. I would definitely use him again.
Highly recommended.

15 January 2026
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Reply from LockRite Locksmiths

Hi Diana, Thank you for taking the time to leave a review. I'm glad to hear we could fix any problems regarding the door and lock especially without causing any damage and I'm sure Colin will be delighted to read your comments. Thanks again, Ozzy.

Rated 5 out of 5 stars

The response was quick

The response was quick, the job was carried out in a very good and professional manner and I was/am very happy with the result.

15 January 2026
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Reply from LockRite Locksmiths

Hi Patricia, thank you for taking the time to leave a review. I'm glad to hear we could get back to you so quick and I'm pleased to hear you were happy with the final results. Thanks again, Ozzy.

Rated 5 out of 5 stars

Punctual

Punctual, polite and efficient

21 January 2026
LockRite Locksmiths logo

Reply from LockRite Locksmiths

Hi Rodger, thank you for taking the time to leave a review. It's great to hear we could help and I'm even more happy to hear we were punctual, polite and efficient. Thanks again, Ozzy.

Rated 5 out of 5 stars
LockRite Locksmiths logo

Reply from LockRite Locksmiths

Hi Sandra, thank you for taking the time to leave a review. It's great to hear our service was prompt and courteous and I'm happy to hear you are pleased with the work completed. Ozzy.

Rated 5 out of 5 stars

Very quick to come out and sort the…

Very quick to come out and sort the issue. Great value and highly recommended.

20 January 2026
Unprompted review
LockRite Locksmiths logo

Reply from LockRite Locksmiths

Hi Chris, thank you for taking the time to leave a review. It's great to hear we could get out to you quickly to sort out the problem and I'm happy to hear you were pleased with the value and work completed. Ozzy.

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