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Locksley Law Solicitors Reviews 

4,632
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 4,604 reviews, reviewers had a great experience with this company. Customers frequently mention that the team keeps them exceptionally well informed with clear, detailed updates throughout the entire process. People also appreciate the simple and seamless user experience, noting that professionals handle paperwork efficiently without causing any unnecessary stress. Some reviewers were not happy with the lengthy waiting times and continuous delays experienced while waiting for their claims to be fully processed. Consumers additionally noted frustrating difficulties regarding communication, mentioning slow responses or a complete lack of updates from staff once their cases were submitted. A few people also felt that it took far too long for representatives to get back to them with meaningful information.

What people talk about most

Service

Reviewers highlight positive aspects of service, praising the fast, efficient, and professional assistance... See more

Response time

Clients share positive opinions on response time, noting that reviewers are consistently kept informed of... See more

User experience

Consumers find user experience to be very positive, highlighting an easy-to-use website and a seamless... See more

Claim

Customers had ambiguous experiences with claim processing, showing a mix of satisfaction and frustration.... See more

Customer service

People report positive experiences with customer_service, consistently praising the strong communication and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good communication and updating of progress. But I hope I don’t have to pay any hidden charges and fees.

Company replied

Rated 4 out of 5 stars

Keeping me informed with clear updates. Fed up waiting for my claim to be processed seems to be going on forever.

Company replied

Rated 3 out of 5 stars

I can only give 3 stars at the moment, as the claim is still ongoing. However, so far, these Solicitors have communicated with me via email, every step , showing professionalism in how the claim is be... See more

Company replied

Rated 5 out of 5 stars

The company has been very good at keeping me up to date with how the claims are going .I certainly wouldn’t have been able to do this on my own , looking forward to a positive outcome .

Company replied


Company details

  1. #152 of 157 best companies in Legal Services

Written by the company

We are Expert Consumer Lawyers – Helping our clients challenge unfair finance agreements. We help our clients pursue refunds for mis‑sold finance agreements through a No‑Win, No‑Fee arrangement. Contact us to find out whether your agreement may be unfair.


Contact info

Promotion box for Locksley Law Solicitors

Click below to find your past agreements

You could be owed £829 per agreement. Average 2.5 claims per client.

3.9

Great

TrustScore 4 out of 5

5k reviews

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3.9

All reviews

(4,632)

4,630 reviews in the last 12 months

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Rated 5 out of 5 stars

Great company

Great company, I am very happy with their service , great communication, I can highly recommend them.

6 August 2026
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Reply from Locksley Law Solicitors

Dear Donna,

Thank you for your wonderful feedback. We are so pleased to hear that you are happy with our service and communication. We truly appreciate your high recommendation.

Rated 1 out of 5 stars

Just a long wait for no action

Just a long wait for no action, just after money for nothing

6 August 2026
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Reply from Locksley Law Solicitors

Dear Kevin,

Thank you for taking the time to share your feedback.

We are sorry to hear that you were dissatisfied with our service.

We take all feedback seriously and are committed to improving our service.
A member of our team will be in touch with you shortly to discuss your concerns further.
Alternatively, please feel free to contact our team directly on 0330 127 1950.

Rated 5 out of 5 stars

Keeping me updated.

5 August 2026
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Reply from Locksley Law Solicitors

Dear Mitzie,

Thank you for leaving us a review based on your experience so far. We appreciate your positive comment.

Rated 5 out of 5 stars

Brilliant company

Brilliant company

6 August 2026
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Reply from Locksley Law Solicitors

Hello,

Thank you so much for taking the time to leave such a positive review. We are thrilled that you had a good experience and appreciate your feedback.

Rated 5 out of 5 stars

Good communication

Good communication

4 August 2026
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Reply from Locksley Law Solicitors

Dear Mr Neesam,

We appreciate you taking the time to share your positive experience with us. We are glad we could assist you.

Rated 5 out of 5 stars

Your reliability and supporting regular…

Your reliability and supporting regular people. Thanks.

4 August 2026
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Reply from Locksley Law Solicitors

Dear Mr Bolt,

Thank you for your kind words. We are so pleased to hear that you appreciate our commitment to reliability and supporting our customers. Your feedback is truly valued.

Rated 5 out of 5 stars

PCP claim

Excellent service

5 August 2026
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Reply from Locksley Law Solicitors

Dear Nick,

Thank you for leaving us a review based on your experience so far. We appreciate your positive comment.

Rated 5 out of 5 stars

Good Communication

Throughout the very long process, I have been kept informed as to what is happening and regularly updated with all of my concerns. Excellent!!

5 August 2026
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Reply from Locksley Law Solicitors

Dear Mr Pearce,

We are so pleased to hear that you felt informed and updated throughout the process. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

You keep me updated with the latest…

You keep me updated with the latest news of my claim 👍

5 August 2026
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Reply from Locksley Law Solicitors

Dear Linda,

Thank you for your kind words! We are delighted to hear that you are being kept informed about the progress of your claim. Your feedback is greatly appreciated.

Rated 5 out of 5 stars

They have kept me advised at every…

They have kept me advised at every stage.

5 August 2026
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Reply from Locksley Law Solicitors

Dear Mr Reilly,

We are so pleased to hear that we kept you updated throughout the entire process. Thank you for taking the time to share your positive feedback with us.

Rated 5 out of 5 stars

Thank you very much for sorting out…

Thank you very much for sorting out what you are doing a very good company. I would recommend it to anyone. Yes thank you very much. If I can give you 10 stars I would

5 August 2026
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Reply from Locksley Law Solicitors

Dear Mr Beer,

We are incredibly grateful for your wonderful feedback and your kind words. It truly means a lot to us to know that you had such a positive experience. We appreciate your recommendation!

Rated 5 out of 5 stars

Being advised on progress promptly and…

Being advised on progress promptly and appear to be very efficient and professional.

4 August 2026
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Reply from Locksley Law Solicitors

Dear Mr Moss,

Thank you for your kind words! We are delighted to hear that you found our team efficient, professional, and that we kept you well-informed throughout the process.

Rated 5 out of 5 stars
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Jane,

We're delighted to hear that you were consistently kept in the loop. Thank you for your positive feedback; we truly appreciate it.

Rated 5 out of 5 stars

Keeping me informed on the progress on…

Keeping me informed on the progress on a regular basis

5 August 2026
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Reply from Locksley Law Solicitors

Dear Mr Mcdonnell,

Thank you for your positive feedback. We are pleased to hear that we have been able to keep you regularly informed about the progress. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Company kept me well informed at every…

Company kept me well informed at every stage of their work.

30 July 2026
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Reply from Locksley Law Solicitors

Dear Irene,

Thank you for taking the time to share your feedback. We are delighted to hear that you were kept informed throughout the process. We truly appreciate your kind words.

Rated 1 out of 5 stars

Star quality is not there

Star quality is not there. Attention to detail as in Mr Charles Kesson Byers is deceased as you should know by checking any documents sent to you to prove this fact. Very distressing for me his partner to see his name still coming up in the correspondence from you, so check files and facts before you send out information.

4 August 2026
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Reply from Locksley Law Solicitors

Good Afternoon,

Thank you for taking your time to leave a review.

We are sorry that you have not been happy with our service.

We take all feedback seriously and are committed to improving our service.

A member of our team will contact you shortly to discuss further.

Alternatively, you can contact our team on 0330 127 1950.

Rated 5 out of 5 stars

That your on the matter

Knowing you are dealing with the matter and keeping in touch.

4 August 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Hello,

Thank you for your feedback. We are pleased to know that our communication has been helpful and that you appreciate us keeping you informed.

Rated 5 out of 5 stars

They have kept me informed each stage…

They have kept me informed each stage of the way.

4 August 2026
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Reply from Locksley Law Solicitors

Dear Mr Highton,

We are so pleased to hear that we kept you updated throughout the entire process. Thank you for taking the time to share your positive feedback with us.

Rated 5 out of 5 stars

Keeps you informed with regular updates

Keeps you informed with regular updates

4 August 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Jason,

We're happy to hear that our regular updates are keeping you well-informed! We appreciate your positive feedback.

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