Locksmith247 Co Reviews 6

Was quoted £49 plus the price of a lock on the phone.
After dismantling my front door lock I was presented with a bill for £429! £49 call out, £189 for a lock and £120 for labour and 'warranty' plus VAT. None of these charges were explained nor agreed beforehand.
When I refused and asked for my original lock to be put back on I was told it would cost me £120 + VAT just to reverse the work. At that point, my lock had already been removed and left outside my property.
It was late, myself and my son live alone and I felt totally intimidated into having no choice but to pay as my lock had been removed and placed outside my home.
The company has since refused my request for a partial refund and lied about their total lack of transparency.
This is a common tactic with rogue and unscrupulous locksmiths where a lesser price is quoted then midway through the work the customer is presented with an over inflated bill.
I have reported this to action fraud, trading standards and disputed the charge with my bank who are investigating.
I ENCOURAGE ANYONE WHO DISCOVERS THESE REVIEWS AFTER THE EVENT TO DO THE SAME.

DO NOT USE THIS COMPANY!!!

They have lied about their trust pilot score, on their website it’s 4.8 stars. I would rate this company 0. They are rude and unreliable, I firstly spoke to the office and they told me it would be a 30 minute wait. Which we would be happy with, until an hour goes by and we have no sight of them, so we ring up and ask for the locksmith to clarify when they will arrive, they said it would be an extra 45 minutes!!! I called fo cancel and I have never been spoken too so disrespectfully. Please do not use this company. 😔

SCAM. Did not fix the door properly. Would not rectify the issue or issue a refund. FAKE SCORES for Trustpilot, Google and CheckATrade displayed on their website. Don't announce the company's name when you call. Company stated in website footers (PVIDA Security and Master Locksmiths) are DISSOLVED. No way to contact them in writing.

Do not use these people, complete rip-off merchants. Charged extortionate prices for 'new' parts when they were refitting the old parts, virtually ruined my mother's door, wouldnt leave until we had paid their eye-watering fee & have had to pay out another £200 to a reputable firm today to try & fix what these shysters have done. Only gave 1 star as trustpilot does not let you give zero stars

I’m very disappointed with the service I received. I wasn’t given a quote before the work was done, and the locksmith took advantage of the fact that it was an out-of-hours emergency. The final bill was far higher than expected, and I feel I was overcharged. After ringing the office to question the final price of £499, it was reduced to £399 I wouldn’t use this company again and would advise others to confirm pricing upfront before agreeing to proceed with any work

Only giving 1 star cos they answered the phone and I can’t give less. Was told as long as they could see the keys in my van they could get in. My keys were on front seat so they said it’ll be fine and with me within 30 minutes. 40 minutes later I had a text saying they were 13 minutes away. He got here and said he didn’t do vans. He’d have to get down inside my window to press the button. £150 plus call-out fee of £45. I said I was told he could do it. I didn’t want to pay just under £200 for him to break into my van. I had to pay him £45 before he would leave. Upon further investigation they state they didn’t do cars even though it lists vehicles on their page and I was told on the phone it was not a problem.
DO NOT USE!!! ( number 1 rated my arse)