1st Defence Locksmiths Leeds Reviews 

61
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally fast and highly reliable service, noting that technicians arrive promptly to handle urgent lockouts and door repairs with great skill. People emphasize that appointments are easily arranged, and jobs are completed smoothly within a very short timeframe without any unnecessary complications. Consumers frequently highlight the exemplary professionalism, patience, and consistently friendly attitude of the staff throughout every single interaction. Reviewers also appreciate clear and detailed explanations regarding necessary work, mentioning that specialists leave the area clean and ensure all mechanisms function perfectly before departing.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting fast response times and... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really good and quick service. My front door locks broke and the door was sticking. Full discussion by phone, reasonable quote given, service quickly arranged for the next day. Kind and efficient serv... See more

Rated 5 out of 5 stars

Last Saturday afternoon I could not lock my composite door. In a panic I rang 1st Defence Locksmiths. Spoke to Ben who was very helpful and one of his colleagues arrived late afternoon. He was a lovel... See more

Rated 5 out of 5 stars

Very good communication and very reliable. Ben was able to sort the door issue easily and at a reasonable price. Good value for money and very pleasant to deal with. Will definitely use again.

Rated 5 out of 5 stars

I could not open my front door and was effectively locked in. Ben came as soon as he could the same day and fixed the problem. He was extremely helpful, friendly, and professional. Highly recommende... See more


Company details

  1. Locksmith
  2. Emergency locksmith service

Written by the company

1st Defence Locksmiths Leeds are a family run locksmith company with over 15 years experience. We have no call out fees and we don't charge VAT. This makes us one of the most competitively priced locksmiths in Leeds.


Contact info

4.8

Excellent

TrustScore 5 out of 5

61 reviews

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4.8

All reviews

(61)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New window locks

Ben did a great job. He replaced all the window locks in my mums house. He was quick and efficient. I have used this company previously for replacement door locks. Very reliable and trustworthy and they always do a good job.

21 March 2025
Unprompted review
Rated 5 out of 5 stars

First class, professional

First class, professional, prompt. I needed a lock replacing on a upvc door after a house key was stolen. They were here within 2hrs and replaced it swiftly at a very competitive cost. Thank you guys. 🔑👍🏻

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Ben attended my property and undertook several lock changes within one visit. Very professional and quick with the work. Went above and beyond to provide advice on locks and great service.

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

Very happy with the service today. Ben was professional, polite and offered expert service.
He camd out very quickly after i called and talked me through every step. He was very up front about pricing and didnt rush the job explaining all my options. Would use again and recommend to anyone.

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Issues with Door Locks

Excellent service provided by 1st Defence when we had two external doors that were sticking/not opening properly. Ben explained clearly on the telephone the process and likely costs. Mark then turned up on time to investigate and to do the required work. Mark was friendly, thorough and professional throughout and explained the options and provided costs before commencing the required repair/replacement work. Best of all the problems were resolved and we now have two working locks and doors again! Based on this experience we would not hesitate to use 1st Defence again.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Quick speedy & knowledgable

Great work from Ben, was very prompt replying to our initial request of help, (even though it was a Sunday night) came next day - the work was carried out to a high standard, Ben eas very knowledgable explaining everything he did and why etc .. would definitely recommend Ben to family & friends.

25 November 2024
Unprompted review
Rated 5 out of 5 stars

My front door failed.

My front door failed to unlock and open so I searched for a locksmith and found 1st Defence Locksmiths Leeds and gave them a call. They booked me in and arrived at the designated time and promptly repaired the problematic door. The thing I liked was the explanation of how the repair was going to be carried out and what had caused the problem which I found very useful. The customer service from this company was excellent and I would definitely use them again if I had any further problems.

4 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Fair quote, Ben showed up on time, thoroughly explained what's going to happen and completed the work within 30 minutes. Highly recommend 1st Defence Locksmiths.

17 August 2024
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional - gave a list of possible issues with our door and somebody came out quickly - friendly and helpful staff on the phone and that came out to site, we would use again and recommend

10 July 2024
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, fast and efficient service. Had an issue with a door not locking properly and they came out same day and resolved it. Couldn’t recommend them more

25 June 2024
Unprompted review
Rated 5 out of 5 stars

Turned up promptly

Turned up promptly, completed a swap of a snapped barrel. Diagnosed an issue with the alignment of the door and adjusted it to avoid future issues. Exactly what I needed!

18 June 2024
Unprompted review
Rated 5 out of 5 stars

Ben was absolutely brilliant

Ben was absolutely brilliant , sorted out a lock change for me last minute, and gave good honest advice
Also , excellent communication via email !
Cannot fault him and would highly reccommend

14 June 2024
Unprompted review

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