Locksmithsnow Reviews 11

Excessive charges. $800 for a new flyscreen handle. Unprofessional. Will report to consumer affairs

Call, wouldn't give me a quote. Cancelled. The driver who was 5 minutes into the trip say I had to pay the callout fee. Starting being aggressive. Called him out on this bullshit. Do not use. Absolutely unprofessional clowns.

Absolutely shocking experience with Locksmith Now — by far one of the most unprofessional services I’ve dealt with.

From the beginning, the pricing was completely misleading. I was given an initial quote, but by the end of the job, nearly $2,000 in additional charges had been added without any clear explanation or proper approval. These extra fees were not transparently communicated upfront and only appeared once the work was already done, leaving no real option to question or decline them. It felt extremely deceptive and poorly handled. The company that completed the job was Omnix Solutions PTY LTD

What makes this worse is that the job itself was not even completed to an acceptable standard. Not only was the work left unfinished, but additional damage was caused to my door during the process — something I now have to deal with separately.

Trying to resolve the issue has been even more frustrating than the service itself. There appears to be no proper customer resolution process in place. I’ve been repeatedly told that someone would call me back, yet no one ever follows through. Emails go unanswered, and there is a complete lack of accountability from the company.

The communication from management was just as disappointing — dismissive, unhelpful, and unwilling to take any responsibility for what happened. At no point did I feel like my concerns were being taken seriously or that there was any genuine effort to fix the situation.

Overall, this experience reflects a serious lack of professionalism across the board — from pricing transparency to workmanship, communication, and after-service support.

I would strongly recommend avoiding this company if you value clear pricing, quality work, and basic customer service.

Amazing service! Jack the technician arrived very quickly and got me back inside my house in less than 15 minutes. The price was fair at $450 and everything was done professionally. Highly recommend!

Scammers! I got a quote of 65 dollars, they showed up to do the service, broke my lovk andafter said they would charge me 780 dollars. WARNING DO NOT USE.

Do not use. Exorbitant pricing. I was charged $700+ for a simple door lock fix. I have reached back out to the company for the opportunity to remedy the charge.

I wish I could give this company zero stars instead of one.

I’m new to Australia and didn’t know about the call-out fee. I called the company and asked about their services and the cost to unlock my door. They said the technician would explain everything, but they never mentioned the call-out fee.

The technician arrived and after removing part of the lock, he said it was a restricted lock and that I would have to pay over 700 dollars. I declined the service, but he insisted I pay a 200-dollar call-out fee. He was demanding and rude, even calling me “a liar” and saying “you understand nothing.”

I told him no one mentioned the call-out fee over the phone, and since I’m not Australian, I didn’t know about it.

In the end, he charged me 280 dollars just to unlock the door.

They were not clear over the phone about their service fee. Also, the condescending and impolite attitude of their worker was the worst I have ever experienced.

I definitely do not recommend this company.

I feel robbed, they are not honest with the pricing, their call out fee is cheap, but once you accept to move forward with the job they charged me a ridiculous amount of money for a task that took them 5 minutes to complete.

Avoid at all costs. Website is deceiving. Not honest and not budget friendly! Paid $1.100 for 2 locks. Daylight robbery. No itemised invoice either.

I accidentally locked myself outside without keys, purse, glasses, and phone. When I asked for help from my next-door neighbour, these guys' website came up first, promising quick attendance, cheapest rates, and 'honest pricing with no surprises.' Every point turned out to be a total lie.
After a lengthy wait of at least 90 minutes, the locksmith who arrived quoted me $150 for the callout fee alone. Friendly and upbeat at first, he quickly turned nasty and inflexible when I asked him to negotiate on the price. Overall I was slugged $580 (apparently including surcharge), just to get my door opened which took him ten minutes. It left me feeling demoralised, cheated, and severely ripped off. And what's more, he didn't send me a copy of the receipt as he promised.
I would avoid these sharks at all costs. They obviously prey on us at our most vulnerable moments and make a killing. Sadly, I guess they'll keep on doing so, as few of us check review sites before the emergency occurs.

Despite having a flash website mentioning honest pricing they refused to give a rough quote over the phone or even an hourly rate and then upon arrival quoted $500. Ended up negotiating to $400 without know how complex the work was but we needed to be done. Job was done in less than 15 minutes. Not honest pricing. Dishonest pricing would be a better description. When I looked for somewhere to leave a Google Review turns out the website has it turned off. Wonder why.