Lock Stock Self Storage Reviews 

78
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and friendly staff who make communication completely smooth, ensuring that every little question or concern is addressed immediately. Many people highlight the exceptional customer service and the prompt, professional support received throughout their entire rental period. Consumers deeply appreciate the clean, dry, and secure storage units as well as the remarkably straightforward setup and closure procedures. Reviewers also consistently note the convenient industrial estate locations, smooth road surfaces, and the wonderfully easy access available whenever needed. People looking for reliable and flexible storage solutions find the overall process quick and entirely hassle free.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are very friendly,... See more

Service

Customers report extremely positive experiences with the service, highlighting a friendly, professional, and... See more

User experience

Clients share positive opinions on user experience, highlighting seamless booking, straightforward... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as helpful, informative, and... See more

Location

Consumers find location to be exceptionally convenient and accessible. Reviewers frequently highlight that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed storage for an unknown length of time and Lock Stock offered a monthly charge with no notice period when I needed to vacate. Everyone I spoke to was helpful and friendly. The storage yard w... See more

Company replied

Rated 5 out of 5 stars

Extremely helpful staff your actually speaking to a human being and not a machine ?sorted little problems immediately nothing was too much trouble ?They also answered quickly which when your busy is a... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic company and staff. Perfect for our house move. Had a 10 foot unit for a while at Llandudno but soon filled so then got a 20 foot for nearly 6 months. Manager was very helpful... See more

Company replied

Rated 5 out of 5 stars

First time renting a unit of this type and so sceptical but 7 months later we know we made the right decision with Lock Stock. Seamless from day 1, the container was clean, remained dry throughout i... See more

Company replied


Company details

  1. Self storage facility

Written by the company

Lock Stock Self Storage are the biggest container storage company in the UK offering secure and flexible storage at an unbeatable price. The company operates across North Wales, the North-West and Border Counties to bring storage solutions to our communities and businesses.


Contact info

4.8

Excellent

TrustScore 5 out of 5

78 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(78)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would definitely recommend this storage…

Would definitely recommend this storage service. Friendly team, smooth process of set up and closure. The unit was just what I needed. The site felt really secure and was immaculate.
Will use lockstock again if I ever need a storage unit. Thank you

27 October 2025
Unprompted review
Lock Stock Self Storage logo

Reply from Lock Stock Self Storage

Hi Cat, Thank you so much for your lovely review. We're delighted to see you had such a good experience with us!

Rated 5 out of 5 stars

Great if you don't know how long you need it for

I needed storage for an unknown length of time and Lock Stock offered a monthly charge with no notice period when I needed to vacate.
Everyone I spoke to was helpful and friendly.
The storage yard was secure out of normal working hours, coded access gate and container easy to find with good instructions and communications upon sign-up. More than one key was provided which was helpful.

24 October 2025
Unprompted review
Lock Stock Self Storage logo

Reply from Lock Stock Self Storage

Thank you for your kind words! We're so glad you had such a good experience and appreciate you choosing to store with us.

Rated 5 out of 5 stars

Absolutely fantastic company and staff.

Absolutely fantastic company and staff.
Perfect for our house move.
Had a 10 foot unit for a while at Llandudno but soon filled so then got a 20 foot for nearly 6 months. Manager was very helpful at every stage. Easy access and very secure. Took the unit off hire yesterday and then soon received the deposit & credit paperwork.
Would recommend to anyone thanks for a Great service.

17 October 2025
Unprompted review
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Reply from Lock Stock Self Storage

Thanks for your lovely review Al! We're so glad you had a fantastic experience!

Rated 5 out of 5 stars

Easy to set up

Easy to set up, helpful and friendly staff and the unit was ideal for what was needed.

29 September 2025
Unprompted review
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Reply from Lock Stock Self Storage

Thanks! We're glad everything was ideal for you!

Rated 5 out of 5 stars

Helpful office and site staff

Helpful office and site staff. Very straight forward and clear procedures. I found it v.good value for money having a 20ft container.

10 September 2025
Unprompted review
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Reply from Lock Stock Self Storage

Hi Pete, thank you for your feedback. We're glad you had a great experience!

Rated 5 out of 5 stars

Safe environment for storage

Safe environment for storage, clean unit and great sized for our needs, insulated and ventilated so no condensation in our experience, access and parking was perfect.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

An excellent service over many years

Always pleasant and helpful on the phone. Service engineer deserves especial commendation - friendly, prompt with help (for instance coming to help with a stiff door, he greased it all up for me and even provided a new padlock), and staff at head office very friendly, efficient and helpful. We had a unit in Newtown for many years and only now have been able to vacate it; it has been so useful to us. Can't praise the company too much!

26 June 2025
Unprompted review
Rated 4 out of 5 stars

Had a unit for a few years....

Had a unit for a few years. Really easy to start rental & incentives for payments 6months in advance. Good solid, clean & dry storage with 24hr access. Never had any problem until I was nearing the end of my rental when some idiot, apparently from the unit nextdoor, had put a number pad lock onto my opening door. Lost van hire & 2 days of access as site manager/out of hours needed to check cctv & my account to see if I was in arrears! Having already explained I used the 6months upfront system I was very annoyed that nothing could be done on the Saturday morning & had to wait until Monday morning for an explanation. Had to get another man & van & re-organise a charity donation before ending the contract.

8 June 2025
Unprompted review
Rated 5 out of 5 stars

We had to find a transit point for our furniture…

We had to find a transit point for our furniture mid move, neighbours had used a container lock up which prompted us to consider the same. We checked on line and Lock Stock stood out for us, their website was excellent and provided all the information required. After a phone call, which was promptly answered, we settled on the Llandudno Junction facility, two months later we have now finished with the long container. The whole transaction has been seamless, all the staff are very helpful and we get a refund for unused days!
Couldn’t recommend highly enough.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Very easy to use service they cannot do…

Very easy to use service they cannot do enough to help and they attend to the details. No hidden costs everything was explained up front. Container was dry and freshly painted inside.

19 April 2025
Unprompted review
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Reply from Lock Stock Self Storage

Hi Graham, thank you so much for your review. We're so glad our service and the team was up to standard!

Rated 5 out of 5 stars

I hired a storage unit for three months while moving between properties, and the experience was fantastic from start to finish.

I hired a storage unit for three months while moving between properties, and the experience was fantastic from start to finish. The staff were incredibly helpful right from the beginning. As someone who had never used a storage container before, I had quite a few questions, but they answered everything clearly and patiently.
When it came time to access the unit, all the information provided made the process simple and straightforward. I really appreciated the 24/7 site access—it gave me the flexibility I needed during a hectic time.
When I called to ask about vacating the unit, I was pleasantly surprised to learn that I didn’t need to give a month’s notice, which made things even easier. Overall, it was a smooth, stress-free experience during what was otherwise a very stressful move.
Thank you for making one part of the move so easy!

24 May 2025
Unprompted review
Lock Stock Self Storage logo

Reply from Lock Stock Self Storage

Hi Kala, thank you so much for your kind words! We're so pleased that the experience was smooth and simple for you.

Rated 5 out of 5 stars

Safe, clean reliable storage with excellent service

I first used Lock Stock when I was moving house a few years ago. The process of hiring a storage unit is really simple and the staff are really helpful and are available to help when you need it. The site itself is clean and secure. I often see the Site Manager Rob who is friendly and always stops for a chat. I have since moved into one of their smaller units which I now use to keep all our camping equipment in and it’s perfect!

5 May 2025
Unprompted review
Lock Stock Self Storage logo

Reply from Lock Stock Self Storage

Thank you for your review, Tom! We're so glad you've enjoyed your experience with us.

Rated 5 out of 5 stars

I would absolutely recommend using Lock…

I would absolutely recommend using Lock Stock.
Always polite and helpful over the phone. Clear instructions when I started using the container.
Easy to load and unload as can park right outside.
I would use again if needed.
Thank you

29 May 2025
Unprompted review
Lock Stock Self Storage logo

Reply from Lock Stock Self Storage

Thank you so much for your kind words. We're really proud to have offered such a high standard of service and to make life that bit easier for you.

Rated 5 out of 5 stars

Easy transaction

Easy transaction, staff professional and friendly, site used was easily navigated using a trailer.

27 May 2025
Unprompted review
Lock Stock Self Storage logo

Reply from Lock Stock Self Storage

Thank you for your kind words, Martin. We're glad we made the process smooth and professional!

Rated 5 out of 5 stars

Quality Storage

After my conversation on the phone with a member of staff who was very helpful and accommodating. I was sent instructions via email which were simple to read and follow, I would recommend to anyone wanting to acquire storage.

14 May 2025
Unprompted review
Lock Stock Self Storage logo

Reply from Lock Stock Self Storage

Hi Luke, thank you so much for the review, we're really pleased you had such a good experience!

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