It's annoying how the price fluctuates whilst you are making a booking. Also I found the payments system, paying from overseas, very difficult blocking card because it had a card with an overseas ad... See more
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First time I booked via LockTrip, everything finally worked well. Managed to find room of a certain class at TTC Rihana Resort El_Gouna that was not available in any other channels. I just hop... See more
Company replied
The platform's interface is sleek, modern, and incredibly easy to navigate, making it a breeze to find and book the perfect hotel for any trip. I absolutely love their "Book Now, Pay Later" option—it... See more
Company replied
I have recently discovered LockTrip and it has been a real joy ever since. Trully awesome booking experience with fast and helpful support staff. I have used it on several occasions on my last tr... See more
Company replied
Company details
Contact info
Blv. Aleksandar Malinov 78, Locktrip Ltd, 1616, Sofia, Bulgaria
- +1-716-330-3036
- customers@locktrip.com
- locktrip.com
4.6
Excellent
109 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They have fantastic customer support
They have fantastic customer support. They answer and address all the problems so fast. They are always helpful. You feel very protected as a customer. Plus, if you compare the prices with other booking websites and apps, they are so much cheaper. My daughter had an accident at a hotel I booked through Locktrip app, and I contacted them, stated the facts, and circumstances. The hotel was found liable for the injury, and after checking with the partner provider, they have approved the compensation request. The whole process was done so fast,and they kept me updated all the time. 5 stars from me!
29 August 2025
Unprompted review
Reply from LockTrip
Dear Maya,
Thank you so much for sharing your experience.
We’re very glad our team was able to resolve everything swiftly. Your trust means a lot to us, and we hope your daughter is recovering well.
We are looking forward to connecting again in the future.
Warm regards,
The LockTrip Team
Stellar Customer Service
Locktrip gives great rates and awesome customer service. I have booked hotels all over the US with them with no hiccups, but my last reservation I scheduled for the wrong dates for my stay. They were able to contact the hotel for me and have MY MISTAKE sorted out with a few minutes without any extra fees. I can't thank them enough!
22 July 2025
Unprompted review
Reply from LockTrip
Dear Joshua,
Thank you for your kind words and for taking the time to share your experience!
We’re pleased to hear that our team was able to assist you so quickly when you needed help. Mistakes can happen, and we’re always happy to step in and make things right wherever we can.
We highly appreciate your continued trust and look forward to your next booking with us!
Warm regards,
The LockTrip Team
My experience with LockTrip has been deeply disappointing and caused considerable stress, completely disrupting my travel plans.
My experience with LockTrip has been deeply disappointing and caused considerable stress, completely disrupting my travel plans.
I booked a family stay at a price clearly displayed in BAM (Bosnia and Herzegovina Convertible Marks) and paid the deposit accordingly. Only after that, I received an email stating that the actual price was in EUR — nearly twice as high as what was originally shown. Based on the displayed price, I had already cancelled another secure reservation made through a different platform.
LockTrip acknowledged a “technical issue” in their payment processor that led to the currency being displayed incorrectly, but they failed to take real responsibility for the error or honor the price I was shown at the time of booking.
They offered a refund of my deposit (which is the bare legal minimum) and a so-called goodwill gesture of €50 in credit — but refused to provide any official case report or formal acknowledgment of fault. The alternative hotel they suggested was also well outside my budget, and other options I proposed were either dismissed or listed at a higher price than on competing platforms like Booking.com.
After wasting hours searching for new accommodations, dealing with uncertainty, and enduring unnecessary stress, I ultimately decided never to use LockTrip again. While I did receive my deposit back, the damage was already done.
Advice to future users: If you're booking with LockTrip using their “Book Now, Pay Later” model — double check the currency, and be aware that the platform may distance itself from responsibility in the event of errors that are clearly on their side.
Never again!
Name:
Amra Ismailovski
9 July 2025
Unprompted review
Reply from LockTrip
Dear Amra,
Thank you for sharing your experience with us. We regret that things didn’t go as expected and that the situation caused stress around your travel plans.
The hiccup with the currency display was an isolated technical error, and as soon as we became aware of it, we looked into it immediately. We offered a full refund of your deposit and a credit towards your next booking, and we tried to help find an alternative that would work for you and your family.
We understand and respect your decision to cancel and are genuinely sorry that we could not deliver the outcome you were hoping for. We value your voice and are thankful for giving us the opportunity to address this matter.
Best regards,
The LockTrip Team
Kind and helpful
First-time user. I had some unexpected issues after booking my stay—through no fault of the hotel or LockTrip—but their team went out of their way to help me. They were incredibly kind, quick, and effective in resolving everything.
5 July 2025
Unprompted review
Reply from LockTrip
Dear Marta,
Thank you for your great review!
We're happy the team could assist you and that everything worked out smoothly in the end.
We hope to see you book with us again soon!
Warm regards,
The LockTrip Team
Excellent Service
First time using LockTrip and was very hesitant about it. We had trouble with our hotel because they closed the amenities on short notice and Locktrip resolved our situation with the hotel and we were able to check out early and get refunded. Their response is very fast and they don't leave you alone. I will use LockTrip again and I highly recommend it.
26 May 2025
Unprompted review
Reply from LockTrip
Dear Rossana,
Thank you so much for taking the time to share your experience!
Your kind words about our responsiveness and service are highly appreciated - it's exactly the level of care we strive to provide every time.
We look forward to your next trip with LockTrip!
Warm regards,
The LockTrip Team
Problem with extra charges at the property (not mentioned while booking)
We've had an issue with property for extra charges not mentioned in our booking. After trying (unsuccessfully) to resolve it with property, we have reached to Locktrip customer support. Their response was prompt and helpful. We got a refund for our extra expenses. (All this took only 2 days with Locktrip customer support)
I will definetely book with them again!
7 May 2025
Unprompted review
Reply from LockTrip
Dear Laura,
Thank you for your kind words!
We're happy to hear that our team could resolve the issue quickly and to your satisfaction. We appreciate your trust in us and look forward to connecting with you again!
Warm regards,
The LockTrip Team
Third time that I book with Locktrip
Third time that I book with Locktrip. Prices have consistently been better than competition but most of all the customer service is great!
27 February 2025
Unprompted review
Reply from LockTrip
Dear Pedro,
Thank you so much for your continued trust in LockTrip!
It’s fantastic to hear that our prices and customer service have met your expectations. We truly appreciate your support and are looking forward to assisting you with your next trips!
Best regards,
The LockTrip Team
Really impressed!
The platform's interface is sleek, modern, and incredibly easy to navigate, making it a breeze to find and book the perfect hotel for any trip. I absolutely love their "Book Now, Pay Later" option—it really sets them apart from other booking sites. On top of that, they offer huge discounts and unbeatable prices, which makes it an even better choice. In my opinion, LockTrip offers so much more than its competitors.
Can't wait to use them for my upcoming travel plans!! 🤩🤩
17 December 2024
Reply from LockTrip
Dear Darija,
Thank you so much for your fantastic review!
We’re so glad you enjoyed our platform and appreciated the "Book Now, Pay Later" option - it is designed to make your bookings as easy and flexible as possible.
We look forward to ensuring your next experience is just as amazing and hope to connect again soon!
Warm regards,
The LockTrip Team
Never had any issues.But they had…
Never had any issues.But they had competitive prices in the past but unfortunately not anymore actually they became more expensive than other booking sites.
17 December 2024
Unprompted review
Reply from LockTrip
Dear Dejan,
Thank you for sharing your feedback!
While we strive to provide competitive prices and great savings, there might be times when some properties are priced similarly to or higher than other booking sites. To find the best deals, we recommend using our Discount Score feature, which highlights the top savings for your destination.
We appreciate your input and hope you’ll give us another opportunity to showcase the value we offer. If you have any questions, our 24/7 Customer Support team is here to help!
Best regards,
The LockTrip Team
Lots of marketing about hotel rates…
Lots of marketing about hotel rates being up to 60% cheaper than competitors... In the end through my search (which they force you to "sign up" before they reveal the prices), rates are more expensive or same price as competitors even for non chain hotels.
3 December 2024
Unprompted review
Reply from LockTrip
Dear Qifang,
Thank you for taking the time to share your thoughts about your experience with us.
LockTrip operates as a closed-user-group marketplace. This model allows us to provide prices that are, on average, 20% cheaper than the industry standards, with savings reaching up to 60% for certain properties. However, as part of this model, we are contractually obligated not to display prices publicly. This means that search engines and meta-price comparison sites cannot index or show our rates. To access the pricing, our customers need to register and sign in, a process that is entirely free of charge.
While most rates are highly competitive, some may match competitors. To find the best deals, we recommend using our Discount Score feature, which approximates how much cheaper the offer is compared to public pricing.
We appreciate your feedback and hope you’ll give us another chance to showcase the benefits of our platform. Should you have any additional questions or concerns, please feel free to contact our Customer Support team, which is available 24/7.
Best regards,
The LockTrip Team
Positive experience
I just recently found out for Locktrip by a friend. And I can say a great positive experience. They are clear, fast in response, polite.
22 May 2024
Unprompted review
Reply from LockTrip
Dear Ivanka,
Thank you for taking the time to share your positive review!
We're happy to hear you had a great experience with LockTrip. It's fantastic to know our team's clarity and quick responses made a difference.
We look forward to assisting with your future bookings!
Best regards,
The LockTrip Team
Excellent customer support
Excellent Customer service , very professional miss Gregana 🥰 solved my issue very quickly. I am really glad that I used this website to book my accommodation. The prices are very reasonable.I will definitely use Lock Trip in the future as well.
11 August 2024
Unprompted review
Reply from LockTrip
Dear Melina,
We truly appreciate your wonderful feedback!
It's great to know that you're happy with our customer support and services. We can't wait to assist you with your future bookings. Thank you for choosing LockTrip!
Warm regards,
The LockTrip Team
Best customer support
Very good customer support, they solve all my problems very fast, best and cheapest booking site, i recommend locktrip to everyone.
16 July 2024
Unprompted review
Reply from LockTrip
Dear Admir,
Thank you so much for your kind words!
Your recommendation is greatly appreciated, and we're excited to continue providing you with excellent service.
Safe travels and happy booking!
Best regards,
The LockTrip Team
Great support, fast and efficient
The whole team of customer service was extremly helpful and very fast in resolving my inquiry.
I am glad to have chosen LockTrip for booking my stay.
28 June 2024
Unprompted review
Reply from LockTrip
Dear Nela,
Thank you so much for your wonderful review!
We highly appreciate your kind words and your feedback motivates us to continue delivering excellent service to all our customers.
We look forward to serving you again soon!
Kind regards,
The LockTrip Team
100% legit, new favourite holiday page!
Great prices, free cancellation available, amazing customer support!
12 February 2024
Unprompted review
Reply from LockTrip
Dear Hazar,
Thank you so much for your fantastic review!
We're happy to hear that you had such a positive experience with us. It's truly gratifying to learn that you consider us your new preferred booking platform.
We look forward to serving you again for your future travel needs!
Best regards,
The LockTrip Team
Excellent service
Site it self is great to look for the best accomodation that suites your needs. Customer service is great as well, very professional in solving misunderstandings. I am really glad that I used this website to book my accomodation. I will definatelly use it in the future as well.
27 January 2024
Unprompted review
Reply from LockTrip
Dear Tea,
Thank you very much for taking the time to leave such a wonderful review!
Your satisfaction is our top priority, and it's really rewarding to know that we've met your expectations.
Thank you for choosing LockTrip. We look forward to serving you again in the future.
Kind regards,
The LockTrip Team
Fast, helpful and succesful solving the problem
We made a hotel reservation trough the Locktrip and because of illnes we weren't capable to travel, so we wanted to switch reservation for the later date. Altough the hotel was little sceptic for switching the dates, Locktrip solved the problem fast and succesful. I'm very thankful, Locktrip is doing a very good job. For sure, I'll book trough Locktrip again in the future.
29 December 2023
Unprompted review
Reply from LockTrip
Dear Marina,
Thank you for your positive review and for choosing LockTrip!
We look forward to serving you again for your future bookings!
Kind regards,
The LockTrip Team
Amazing experience!!
Have had amazing experience with locktrip. I have had last minute family emergency and was not able to attend my booking. I thought this would not be sorted out and I would lose out on my money but locktrip had contacted the hotel and helped me to amend my booking. Was so glad of this. Honestly a great experience and will definitely book with them again.
27 October 2023
Unprompted review
Reply from LockTrip
Dear Priyanka,
Your support and recommendation mean the world to us!
Thank you for choosing LockTrip!
Best regards,
The LockTrip Team
Nice experience
I had a very nice experience with locktrip. I reserved several hotels through them and everything worked perfectly. I had several reservations that were mistakenly duplicated, they were very kind and solved the problem. really for every recommendation
16 September 2023
Unprompted review
Reply from LockTrip
Dear Sanja,
We're delighted to hear about your excellent experience with LockTrip! Your kind words and recommendation mean a lot to us.
Thank you for choosing LockTrip, and we look forward to serving you again in your future travels!
Best regards,
The LockTrip Team
Fast customer support
Something weird happened after I booked the room and they asked for my ID card, but apparently it was just an issue in their system because I used Google Pay.
I've sent an email asking about it and the issue was fixed in 5 minutes
13 September 2023
Unprompted review
Reply from LockTrip
Dear Luis,
Thank you so much for taking the time to share your positive experience with LockTrip! Your recommendation means the world to us, and it serves as a testament to the hard work and dedication of our team.
Warm regards,
The LockTrip Team
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