We had a memorial stone for my dad grave made by Lodge Brothers Masons . We were pleased with the whole process form choosing the memorial stone which was Granite Book, to the engraving of the stone.... See more
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We had a memorial stone for my dad grave made by Lodge Brothers Masons . We were pleased with the whole process form choosing the memorial stone which was Granite Book, to the engraving of the stone.... See more
Company replied
Allison was wonderful. She gave great support and help. We didn't know what we wanted for our sister, but Allison guided us through all the options and was very patient with us deciding what we want... See more
Company replied
We had a lovely caring experience with Alison at Lodge Brothers in Ashford. She helped with all our arrangements and exceeded our expectations. At a time when our family was overwhelmed with grief the... See more
Company replied
From the moment we walked through the door at Lodge Brothers we felt reassured. Alison’s care & compassion and the calm & professional way she guided us through the arrangements was exactly what we ne... See more
Company replied
Lodge Brothers are an independent, employee owned funeral service. 7 generations of our family have been helping local families in their time of need. For 240 years we have provided funerals, both modern & traditional, with reverence and compassion, for all faiths and the non-religious. We can facilitate cremations, burials, direct cremations and remembrance services. We bring our Lodge difference to every service offered including our own legal team (providing wills, probate and lasting POAs) and our highly skilled masons providing unique memorials, inscriptions and design work. We have a dedicated Funeral Plan Team who can help with planning for the future with a funeral plan or funeral wishes. We also supply floral tributes, Orders of Service, cremation urns and keepsake jewellery.
23 Church Road, TW15 2UG, Ashford, Middlesex, United Kingdom
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We had a memorial stone for my dad grave made by Lodge Brothers Masons . We were pleased with the whole process form choosing the memorial stone which was Granite Book, to the engraving of the stone. The stone looked just like the proof. We also had a picture was is clear and a nice touch to the wording and memory of my dad. Thank you Mary ( memorial Administrator)
Thank you so much, it was so nice to see my mum feel that she has been able to respect his wishes and have him buried in a comfortable place with a fitting memorial stone to mark his life. Thank you Lodge Brothers.

Reply from Lodge Brothers (Funerals) Ltd - Ashford
Service and staff. You were very patient with my 91 year old mother, and you gave her the time she need.

Reply from Lodge Brothers (Funerals) Ltd - Ashford
Very professional and gave great advice and guidance right from the first meeting. On funeral day the team were so helpful and understanding.

Reply from Lodge Brothers (Funerals) Ltd - Ashford
Every single person has been kind, respectful, professional. Couldn’t ask for anything more

Reply from Lodge Brothers (Funerals) Ltd - Ashford
Very professional company, everything went well and without any problems

Reply from Lodge Brothers (Funerals) Ltd - Ashford
Great service and guidance. Very helpful staff and a beautiful headstone provided.

Reply from Lodge Brothers (Funerals) Ltd - Ashford
These people are SO nice. Everyone there, so kind & helpful & knowledgeable. Would totally recommend.

Reply from Lodge Brothers (Funerals) Ltd - Ashford
Very friendly and informative staff.
Great care taken when making arrangements.
Always available to talk to at any time.

Reply from Lodge Brothers (Funerals) Ltd - Ashford
From the start the staff were excellent. They listened to what the family wanted.
Basically we had very little to worry about as they had everything covered and kept in touch to confirm any details.
On the day of the funeral everything went smoothly. The staff are compassionate, caring and organised. Everything went just how we hoped for. I would highly recommend using Lodge’s.

Reply from Lodge Brothers (Funerals) Ltd - Ashford
I dealt with Yvonne from the Ashford branch . So helpful , supportive and compasinate to our family .

Reply from Lodge Brothers (Funerals) Ltd - Ashford
We had sound advice about restoring our old family grave and the finished result was excellent
Thank you

Reply from Lodge Brothers (Funerals) Ltd - Ashford

Reply from Lodge Brothers (Funerals) Ltd - Ashford
The staff who work at Lodge Brothers I’m certain are cleverly chosen. They are extremely professional but most of all so very caring at times when one is feeling so low.
The service they provide is second to none.

Reply from Lodge Brothers (Funerals) Ltd - Ashford
Allison was wonderful. She gave great support and help. We didn't know what we wanted for our sister, but Allison guided us through all the options and was very patient with us deciding what we wanted. We were very pleased with the result, especially the bespoke white musical coffin. It was perfect for our sister and made the day a celebration of her life and career. I was also quite ill and struggling with decisions during this period and had to go to hospital. Allison and colleagues were very supportive and helpful.

Reply from Lodge Brothers (Funerals) Ltd - Ashford
The support provided by Alison & Sharon and all the team was compassionate & professional and just what we required at this very difficult time.

Reply from Lodge Brothers (Funerals) Ltd - Ashford
Everyone was so helpful and made such a difficult time just that little bit easier. I felt like I was in safe hands.

Reply from Lodge Brothers (Funerals) Ltd - Ashford
allison and the team at Ashford were quite simply fantastic at a time when myself and family were dealing with our grief they took control and guided us gently and professionally . I cannot thank them enough .

Reply from Lodge Brothers (Funerals) Ltd - Ashford
Very personal service when organising. Always available to answer questions. Brilliant on the day of the funeral.

Reply from Lodge Brothers (Funerals) Ltd - Ashford
Excellent service - very caring and sympathetic - everyone was exceptional- nothing too much trouble

Reply from Lodge Brothers (Funerals) Ltd - Ashford
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