Lodge Brothers (Funerals) Ltd - Ashford Reviews 407

TrustScore 5 out of 5

5.0

23 Church Road, TW15 2UG Ashford, Middlesex, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We had a memorial stone for my dad grave made by Lodge Brothers Masons . We were pleased with the whole process form choosing the memorial stone which was Granite Book, to the engraving of the stone.... See more

Company replied

Rated 5 out of 5 stars

Allison was wonderful. She gave great support and help. We didn't know what we wanted for our sister, but Allison guided us through all the options and was very patient with us deciding what we want... See more

Company replied

Rated 5 out of 5 stars

We had a lovely caring experience with Alison at Lodge Brothers in Ashford. She helped with all our arrangements and exceeded our expectations. At a time when our family was overwhelmed with grief the... See more

Company replied

Rated 5 out of 5 stars

From the moment we walked through the door at Lodge Brothers we felt reassured. Alison’s care & compassion and the calm & professional way she guided us through the arrangements was exactly what we ne... See more

Company replied


Company details

  1. #1 of 15 best companies in Funeral Director
  2. #1 of 3 best companies in Casket Service
  3. #1 of 10 best companies in Cremation Service
  4. #1 of 11 best companies in Funeral home
  5. #2 of 153 best companies in Legal Services

Written by the company

Lodge Brothers are an independent, employee owned funeral service. 7 generations of our family have been helping local families in their time of need. For 240 years we have provided funerals, both modern & traditional, with reverence and compassion, for all faiths and the non-religious. We can facilitate cremations, burials, direct cremations and remembrance services. We bring our Lodge difference to every service offered including our own legal team (providing wills, probate and lasting POAs) and our highly skilled masons providing unique memorials, inscriptions and design work. We have a dedicated Funeral Plan Team who can help with planning for the future with a funeral plan or funeral wishes. We also supply floral tributes, Orders of Service, cremation urns and keepsake jewellery.


Contact info

  • 23 Church Road, TW15 2UG, Ashford, Middlesex, United Kingdom

  • 01784 252226

5.0

Excellent

TrustScore 5 out of 5

407 reviews

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Rated 5 out of 5 stars

Memorial Stone

We had a memorial stone for my dad grave made by Lodge Brothers Masons . We were pleased with the whole process form choosing the memorial stone which was Granite Book, to the engraving of the stone. The stone looked just like the proof. We also had a picture was is clear and a nice touch to the wording and memory of my dad. Thank you Mary ( memorial Administrator)
Thank you so much, it was so nice to see my mum feel that she has been able to respect his wishes and have him buried in a comfortable place with a fitting memorial stone to mark his life. Thank you Lodge Brothers.

20 June 2026
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Reply from Lodge Brothers (Funerals) Ltd - Ashford

Thank you for sharing such a heartfelt message. We are delighted to hear that you were pleased with every aspect of the memorial process and that the finished granite book and engraving reflected exactly what you had hoped for. Your kind words will mean a great deal to Mary and the whole team. Kind regards Robert Lodge

Rated 5 out of 5 stars
Lodge Brothers (Funerals) Ltd - Ashford logo

Reply from Lodge Brothers (Funerals) Ltd - Ashford

Thank you for your 5-star review. We are incredibly proud of our staff and their dedication to supporting families with compassion and care. Kind regards Robert Lodge

Rated 5 out of 5 stars

Service and staff

Service and staff. You were very patient with my 91 year old mother, and you gave her the time she need.

8 June 2026
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Reply from Lodge Brothers (Funerals) Ltd - Ashford

Thank you for your kind feedback. We are especially pleased to hear that your mother felt supported and never rushed during the arrangements. It is important we take the time to listen and provide reassurance. Kind regards Robert Lodge

Rated 5 out of 5 stars

Lodge Brothers

Very professional and gave great advice and guidance right from the first meeting. On funeral day the team were so helpful and understanding.

29 May 2026
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Reply from Lodge Brothers (Funerals) Ltd - Ashford

Thank you for your kind feedback. We are pleased to hear that you felt well supported throughout the process and that the team on the day offered reassurance and care. Kind regards Robert Lodge

Rated 5 out of 5 stars

Every single person has been kind

Every single person has been kind, respectful, professional. Couldn’t ask for anything more

12 May 2026
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Reply from Lodge Brothers (Funerals) Ltd - Ashford

Thank you so much for your kind 5-star review. It is important to us that you felt supported by the team throughout. We are grateful for your positive feedback. Kind regards Robert Lodge

Rated 5 out of 5 stars

Very professional company

Very professional company, everything went well and without any problems

24 April 2026
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Reply from Lodge Brothers (Funerals) Ltd - Ashford

Thank you for your kind review. We are delighted to hear that you found our service professional and that everything went smoothly without any problems. Your feedback is greatly appreciated and we thank you for placing your trust in us. Kind regards Robert Lodge

Rated 5 out of 5 stars

Caring and professional

Great service and guidance. Very helpful staff and a beautiful headstone provided.

17 April 2026
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Reply from Lodge Brothers (Funerals) Ltd - Ashford

Thank you for your kind feedback. It is wonderful to hear that the staff provided such comprehensive support. It means a great deal to know the finished result met your expectations. Kind regards Robert Lodge

Rated 5 out of 5 stars

These people are SO nice

These people are SO nice. Everyone there, so kind & helpful & knowledgeable. Would totally recommend.

29 April 2026
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Reply from Lodge Brothers (Funerals) Ltd - Ashford

Thank you so much for your 5-Star review. Your kind words about our team mean a great deal to us. We are really pleased you felt supported and well cared for and we truly appreciate your recommendation. Kind regards Robert Lodge

Rated 5 out of 5 stars

Very friendly and informative staff

Very friendly and informative staff.
Great care taken when making arrangements.
Always available to talk to at any time.

12 March 2026
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Reply from Lodge Brothers (Funerals) Ltd - Ashford

Thank you for your kind feedback. We are pleased to hear that the team provided clear guidance and support, and that you felt able to reach out whenever needed. Your words are greatly appreciated by everyone. Kind regards Robert Lodge

Rated 5 out of 5 stars

My husbands’s funeral

From the start the staff were excellent. They listened to what the family wanted.
Basically we had very little to worry about as they had everything covered and kept in touch to confirm any details.
On the day of the funeral everything went smoothly. The staff are compassionate, caring and organised. Everything went just how we hoped for. I would highly recommend using Lodge’s.

10 April 2026
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Reply from Lodge Brothers (Funerals) Ltd - Ashford

Thank you for your thoughtful review. We are glad to hear that everything was carefully managed and that communication remained clear throughout. It is especially reassuring to know that the day itself went according to plan and reflected what you had in mind. Your recommendation is greatly appreciated. Kind regards Robert Lodge

Rated 5 out of 5 stars

I dealt with Yvonne from the Ashford…

I dealt with Yvonne from the Ashford branch . So helpful , supportive and compasinate to our family .

8 April 2026
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Reply from Lodge Brothers (Funerals) Ltd - Ashford

Thank you so much for sharing your kind words. We are truly glad to hear that Yvonne was able to provide such comprehensive support. It is important to us that you felt well taken care of. Kind regards Robert Lodge

Rated 5 out of 5 stars

We had sound advice about restoring our…

We had sound advice about restoring our old family grave and the finished result was excellent
Thank you

10 March 2026
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Reply from Lodge Brothers (Funerals) Ltd - Ashford

Thank you for your review. We are pleased to hear that the guidance you received was helpful and that you are happy with the finished restoration. It means a great deal to know the result met your expectations. Kind regards Robert Lodge

Rated 5 out of 5 stars

A professional service throughout

A professional service throughout

9 April 2026
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Reply from Lodge Brothers (Funerals) Ltd - Ashford

Thank you for your kind feedback. We are pleased to know everything was handled to a high standard from beginning to end. Your words are appreciated by everyone. Kind regards Robert Lodge

Rated 5 out of 5 stars

The Lodge Brothers

The staff who work at Lodge Brothers I’m certain are cleverly chosen. They are extremely professional but most of all so very caring at times when one is feeling so low.
The service they provide is second to none.

8 April 2026
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Reply from Lodge Brothers (Funerals) Ltd - Ashford

Your words beautifully highlight the compassionate and professional service provided by Lodge Brothers during such a challenging time. Thank you for sharing your experience—it is sure to offer comfort and guidance to others facing similar circumstances. Kind regards Robert Lodge

Rated 5 out of 5 stars

Allison was wonderful

Allison was wonderful. She gave great support and help. We didn't know what we wanted for our sister, but Allison guided us through all the options and was very patient with us deciding what we wanted. We were very pleased with the result, especially the bespoke white musical coffin. It was perfect for our sister and made the day a celebration of her life and career. I was also quite ill and struggling with decisions during this period and had to go to hospital. Allison and colleagues were very supportive and helpful.

17 March 2026
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Reply from Lodge Brothers (Funerals) Ltd - Ashford

Thank you for sharing such a thoughtful message. We are delighted to hear that Allison and the team were able to support you with patience and care, helping you find the right way to honour your sister. Being able to create a farewell that truly reflected her life and career is something very special, and we are glad it brought meaning to the day. We are also pleased that the whole team were able to assist you during a difficult and uncertain time, offering reassurance when you needed it most. Kind regards Robert Lodge

Rated 5 out of 5 stars

Compassionate & Professional.

The support provided by Alison & Sharon and all the team was compassionate & professional and just what we required at this very difficult time.

12 March 2026
Lodge Brothers (Funerals) Ltd - Ashford logo

Reply from Lodge Brothers (Funerals) Ltd - Ashford

Thank you for your kind message. We are pleased to hear that Alison and the wider team provided the care and guidance you needed during such a challenging time. Your feedback means a great deal. Kind regards Robert Lodge

Rated 5 out of 5 stars

Everyone was so helpful and made such a…

Everyone was so helpful and made such a difficult time just that little bit easier. I felt like I was in safe hands.

13 March 2026
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Reply from Lodge Brothers (Funerals) Ltd - Ashford

Dear Miss Holder,

Thank you for your kind words.

I am pleased to hear that our team were able to support you and make a difficult time feel a little more manageable. Knowing that you felt in safe hands means a great deal to us.

Thank you again for placing your trust in us.

With kind regards

Robert Lodge

Rated 5 out of 5 stars

allison and the team at Ashford were…

allison and the team at Ashford were quite simply fantastic at a time when myself and family were dealing with our grief they took control and guided us gently and professionally . I cannot thank them enough .

9 March 2026
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Reply from Lodge Brothers (Funerals) Ltd - Ashford

Thank you for your thoughtful review. We are truly grateful for your kind words regarding Alison and the team in Ashford. It was our privilege to support you and your family during such a difficult time and we are reassured to know that our guidance and care provided some comfort. Your appreciation is deeply valued and we thank you for placing your trust in us. Kind regards Robert Lodge

Rated 5 out of 5 stars

Very personal service

Very personal service when organising. Always available to answer questions. Brilliant on the day of the funeral.

11 March 2026
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Reply from Lodge Brothers (Funerals) Ltd - Ashford

Thank you for your kind review. We are pleased to hear that you experienced a personal approach during the arrangements and felt supported with any questions along the way. It is especially meaningful to know that everything met your expectations on the day of the funeral. Your feedback is greatly appreciated. Kind regards Robert Lodge

Rated 5 out of 5 stars

Excellent service

Excellent service - very caring and sympathetic - everyone was exceptional- nothing too much trouble

4 March 2026
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Reply from Lodge Brothers (Funerals) Ltd - Ashford

Thank you for your kind review. We are pleased to hear that the team provided such professional and compassionate service. It is heartening to know that every detail was handled to your satisfaction. Your feedback means a lot to us. Kind regards Robert Lodge

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