Lodge Brothers (Funerals) Ltd Reviews 

From the initial call to picking up Dad’s ashes the service provided by Chris and everyone at Lodge Brothers was sensitive, compassionate and super efficient. At a sad and distressing we felt that we were in very capable hands.

Jo’s compassion and kindness made all the difference to us as a family. She guided us through the planning, helping us to make informed choices at every stage.
The staff on the day were also wonderful. Chris spoke with me beforehand and worked hard to ensure the day went just as we wanted it to. Our driver made us feel at ease and was kind enough to laugh at our very bad jokes.
I cannot recommend Lodge Brothers highly enough. Thank you so much Jo and everyone from Lodge Brothers.

Rob and everyone at Lodge Brothers were so kind, patient and so respectful of our mother/wife. We are so glad we choose Lodge Brothers as they remind us there is ethnics and care through tough times even though it is a business.

Very helpful from the beginning and put us at ease with dealing with the arrangements and explaining what had to be done. The staff at the funeral were very professional and very helpful, and made the day run smoothly. Thank you to the whole team !

Thank you Lodge Brothers.
I can’t thank Zoe enough for her kindness her patience and time.

It is clear to me that my Trust Pilot account has been hacked by your client, Mr Adrian Richard Lindsay, a Divorced Director of a failed IT Company, (Proverb Solutions Limited,Romford).
*********Lorraine Amanda Francis of (Lorraine Francis Solicitors, Weybridge, Surrey) a despicable and abhorrent solicitor, have absolutely no dignity and respect for my deceased parents, Francess Lindsay and
Vincent Lindsay.
Lorraine Francis has done nothing but to frustrate and delay the probate process as well as send me malicious communications on the 20th July 2026, the Anniversary of my Mother's funeral.**********
The Review which I posted in 2024, and my response to your reply will never be removed by me under any circumstances, so you and your client Mr Adrian Richard Lindsay will need to accept this however distressing and uncomfortable it remains for you and your client to read. Also, you and your client need to understand that any tactics that you and your client use to attempt to embarass or humilate me to withdraw my 2024 review will continue to fail...Sticks and Stones, Lodge Brothers.
You should be aware that legal action is in process against your client.
He is suffering from the guilt which he and his family will be living with, which I have no doubt has left him with deep depression. He will have to seek help to deal with how he continues to feel. Unfortunately for him I doubt that he will ever get over his guilt which will probably remain for him for however long he manages to recover.

It seems that his way of dealing with guilt and depression is to, get a doctor to send me a death message of "very, very Bad News" then attempting to stop me from attending a funeral, harassing me by sending communication to my probate solicitor via Lorraine Francis, his solicitor (Lorraine Francis) causing conflict and dispute with my probate solicitor since 22nd April 2026 and having absolutely no respect for my deceased parents. An abhorrent and disgusting Solicitor.
His actions since December 2009 are not of my doing. He struggled to support himself.
I note that you have other/recent 1 star reviews from other clients since my review in 2024.
Also, your client's solicitor is continually trying to provoke me, so you could contact Lorraine Francis via Adrian Lindsay so that I won't have to add more to this review. Although I have no doubt that she will be viewing this review.
Lorraine Amanda Francis (Lorraine Francis Solicitors) from Weybridge, Surrey has continued to harass me following the death of my parents,
Mr V. Lindsay, 29th December 2022 and
Mrs F. Lindsay 7th June 2024. Lorraine Francis has also continued to dispute costs and is causing the Administration of my parent's estate to become a painful and drawn out experience for me. I am in the process of having Lorraine Francis removed from being involved in the administration of my parent's estate. I understand that her client, Adrian Richard Lindsay is disgruntled and that I am entitled to our parent's estate but under UK Law as there is no Will in place he cannot with his deluded state of mind do as he wants, and then send me unwanted communication via Lorraine Francis to cause me distress and insult.
There should be no need for me to add anything further to this review. However had you not treated me in the way you did up to the date of 18th July 2024 then the review which I have had to submit could have been avoided by your company.

Our parents memorial is simple, yet beautiful. Thank you so much.

Lodge Brothers can be relied upon to provide a high quality service with care and integrity. Their guidance and compassionate approach are invaluable at a time when it is most needed.

We had pre booked our funerals some 10 years ago. The staff were very sympathetic and caring, helpful without being overbearing, and extremely compassionate from collecting Roger from home to preparing him for his new life, the make up artist made Roger look well. In a difficult time they were exceptional x

Seamless experience from discussion to execution. Regular communication and faultless and respectful service on the day of the funeral.

The team at New Malden were exceptional. They made a very tough period in our lives so much easier with their care, compassion and wisdom .
The funeral arrangements for our father were handled professionally and respectfully .
With our thanks to all the team

Professional service and an attention to detail that provided a great service. The optionals, in our case flowers and Order of Service, where exceptional.
My mum took out a plan many years ago and what a great choice to have this plan with Lodge Brothers. We received and appreciated the services of Susi and James who looked after us through a difficult time. Thank you.

Very professional and extremely kind in what was,a traumatic time on my loss of my wife, Sandra.
Elaine was extremely helpful and her compassion helped get me through the days leading up to Sandra's cremation.

Sincere thanks for all of the staff for their professionalism and compassion.

Alan Pryer

I cannot recommend Lodge Brothers Dedworth branch highly enough. From our first contact when they came to collect our dad in the early hours of the morning, right through to the aftercare they provided, they were outstanding. Shobha in particular guided us through the whole process not just with absolute professionalism but also with kindness and empathy. Nothing was too much trouble and we felt incredibly well supported. Thank you!

The chaps were very helpful and respectful. They called and explained everything to me. Thank you for your hard work.
Regards
Angie

We would like to thank Julie in the Twickenham branch for guiding us through every aspect of this process. She was so patient and kind and also made some really helpful suggestions regarding the choice of priest and music. I wouldn't hesitate to recommend Lodge Brothers.

1st Class Company and Service from people who care.

On behalf of my sisters and myself I wish to sincerely thank all at Monk Lodge Brothers Guildford for their help and compassion in arranging my sisters funeral. In particular I would like to mention Cyd who was so kind and compassionate whilst remaining professional and efficient at all times. She kept us fully informed of all procedures at what was a difficult time for the family. Also Chris who was the conductor. His attention to detail and understanding for our religious rites were respectively observed and greatly appreciated and at no point did we feel rushed. The previous two star review relating to this funeral was from an individual and does not reflect the views of the family. We wholeheartedly concur with all the comments expressed in the previous five star reviews.
Once again thank you for giving our sister a dignified and respectful funeral.

I am writing this review because I was overwhelmed by the kind courteous caring service that was provided by Lodge.We had used them previously on two occasions and had been very happy
Cyd managed the duration of all the events.She is kind considerate and very efficient.Nothing is too much for her to do for you at a difficult time and she helps to make sure nothing is overlooked.
Our visits to see our sister were very well organised and sympathetically led and we left feeling she was resting in comfort.
The final day when we had to carry out our final prayers the whole team were there to support and guide us.My sister looked radiant as we said our final goodbyes.
the atmosphere in the chapel was calm and peaceful.
Chris who was the conductor on the day of the funeral was excellent.He made sure everything was on time and followed all our wishes as we requested.He was kind and sensitive in his actions and this extended to the commital which we wanted to be able to attend.
I regret the previous two star reviewer who thinks differently as it was the same event but I would always recommend Lodge and cannot thank them enough.

This review relates specifically to the Lodge & Monk (Lodge Brothers) branch on Woodbridge Road, Guildford.

We chose this branch because they had looked after our family on two previous occasions, and those experiences gave us confidence to use them again. Throughout the arrangements, Cyd organised everything and Chris led the team. They were kind, polite and did their best to accommodate our requests, and we were grateful for their efforts.

Unfortunately, our experience during the final two visits to the Chapel of Rest overshadowed what had otherwise been a well-organised service.

We fully understood that visiting time would be limited to help preserve the deceased, and we respected that completely. However, despite everyone being aware of the time restriction, we felt unnecessarily rushed during our final moments.

On one visit, although only a few minutes remained, the chapel door was opened without knocking and we were told our time was up. It felt abrupt at such a sensitive moment.

On our final visit, Chris remained inside the room while we said our family prayers. We had hoped to have complete privacy for those last moments. Before we had finished saying our final goodbyes, the door was opened again without knocking and we were told our time was up.

These were moments that our family will never have again, and the way they were handled made an already heartbreaking experience even more distressing.

I am not writing this to criticise the staff personally, as everyone we dealt with was courteous and professional throughout the arrangements. Rather, I hope this feedback encourages the Guildford branch to review how final Chapel of Rest visits are managed. A gentle knock before entering, waiting for a response, and allowing families to finish a prayer or final goodbye before interrupting would make an enormous difference to families at one of the hardest times in their lives.

We chose Lodge & Monk because of our previous positive experiences, so it is genuinely disappointing that our final memories of the Chapel of Rest were handled in this way. I sincerely hope this feedback helps improve the experience for future families visiting the Guildford branch.