Co-op Funeralcare, Southchurch Drive, Clifton, Nottingham. Wonderful, kind, helpful. Thank you for your kindness - the whole team, Toni, Anja, Sheryl you were so kind and helpful. Anja Laidler,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We contacted co-op Funeralcare in Eastcote to arrange my brothers funeral. From the moment we walked through the door there was a warm welcome. We weren't rushed in organising the event. Everything wa... See more
Company replied
My wishes were listened to & my expectations were met. I wasn’t pressured into doing anything l was unsure about & any questions were answered. I feel 100% happy & am sure l have made the right decisi... See more
Company replied
The person who assisted us was clear and concise. She moved quickly through the things we knew and understood and spent longer explaining the things we weren't so sure about. WE didn't feel rushed or... See more
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4.7
Excellent
6k reviews
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Great compassionate service
Joanne was lovely, explained everything in a compassionate and considerate way. No hard selling, just honest and very knowledgeable. She made the whole process straight forward and easy.
13 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Pre booked funerals
The whole experience of pre booking a funeral was made so easy. Time was taken to explain the individual plans and options available with room for personal wishes being taken into account. Would highly recommend Co-op to all. Lyndie was very kind and patient throughout.
15 July 2026
Unprompted review
Reply from Co-op Funeralcare
I'm so happy we could make this an easy experience for you. Your kind words are incredibly appreciated, as is your recommendation! :)
^Mike
Joanne from the failsworth co op branch…
Joanne from the failsworth co op branch went all out to help us as a family she was very warm helpful understanding she explained everything as we said my partner who had sadly passed away wanted a direct cremation. She kept us informed all the way through step by step she made it that bit easier for us.just want to say thank you Joanne we couldnt of got through it without you. we would definetely reccommend co op funeral services without a doubt
6 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Lisa, we're so sorry for your sad loss. Thank you for taking the time to write your review. It's great to hear that Joanne from our Failsworth branch went all out to help your family and made things that bit easier for you. We'll be sure to pass on your thank-you to her for keeping you informed step by step through the direct cremation - we truly appreciate your recommendation.
^Best Wishes, Simon
Spoke to Philip in customer services…
Spoke to Philip in customer services and he guided me through the process with patience and hummor. Took a while but made easier by your representative.
14 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hello George, thank you for your review. We're so pleased that your conversation with Philip in customer services went so well and that his patient approach helped to guide you smoothly through the process. It is wonderful to hear that our representative was able to make the entire process feel much easier for you.
^Best Wishes, Simon
Excellent and caring service throughout.
So many thanks to Sarah (and Karen) at the Birchington branch for so smoothly arranging the transfer of my brother from London to Kent and making all those special details for the service so stress free. Such caring and lovely staff at each stage, and special thanks to Drayson at the crematorium for the theatrical send off we asked.
13 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Michael, thank you for your very considered review. We're so grateful to hear that Sarah and Karen provided such seamless support when bringing your brother from London to Kent, making the arrangements feel completely stress-free. It is wonderful that our team was so caring at each stage and we will be sure to pass on your special thanks to Drayson for delivering the perfect, theatrical send-off you requested.
^Best Wishes, Simon
The service I received from The Co-op…
The service I received from The Co-op funeral care in Rustington West Sussex was very professional. The Team member Kirsty showed compassion and went through every step of the journey I was trying to organise for my late partner.
It’s a very upsetting time trying to get things done but Kirsty always greeted me with a smile and reminded me she would always be there for me on this journey. A true professional Co-op staff member. Thank you so much🩷X
9 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Heather, we are very pleased to hear that you were well looked after by one of our many fantastic team members, during what can be an upsetting process. Thank you for sharing your experience and for choosing Co-op.
^Take care, Victoria
THE WHOLE EXPERIENCE WAS MORE THAN I…
THE WHOLE EXPERIENCE WAS MORE THAN I EXPECTED, KAREN AND JO WERE SO CARING AND SUPPORTIVE. NOTHING WAS TOO MUCH TROUBLE. I HIGHLY RECOMMEND THE CO-OP, THEY MADE LIFE A LITTLE EASIER. LOVELY, LOVELY PEOPLE.
6 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Sylvia, we can't thank you enough for providing your feedback. We are very happy to hear that you had a positive experience with our staff, Karen and Jo. Your feedback allows us to continue providing similar experiences to many others.
^Best wishes, Victoria
Although it’s something I’m not looking…
Although it’s something I’m not looking forward to I was very happy about the way it was conducted very professional and respectful I now have piece of mind that when the time comes my family will be looked after thank you xx
16 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Alan, we understand that it can be a daunting experience, so we're glad to have been able to put you at ease throughout the process. Thank you for sharing your feedback with us.
^Take care, Victoria
Staff very professional kind respectful…
Staff very professional kind respectful went above and beyond for us regarding my husbands passing
3 June 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Michelle, we're very sorry for the loss of your husband. Thank you so much for sharing your experience with us. We're very glad to hear that you were treated professionally and with respect by our staff.
^Best wishes, Victoria
Everything was as expected
Everything was as expected. Nice calm environment. Knowledgeable lady, very helpful and made me feel at ease.
14 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Rebecca, many thanks for your lovely review. We're so pleased that your visit went smoothly and that you appreciated our peaceful atmosphere. It is wonderful to hear that our colleague provided such clear guidance and put you completely at ease.
^Best Wishes, Simon
Found it very difficult to arrange a…
Found it very difficult to arrange a face to face appointment at the Crownhill, Plymouth branch. Told someone would call and never did. Eventually the appointment was made with Nigel Harding and all went well.
Remember to take identity documents and the person arranging the funeral has to have their own method of payment
17 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Bill, thank you for your review and feedback. We note your initial difficulty in arranging a face-to-face appointment at our Crownhill branch in Plymouth and we're very sorry for the lack of communication you experienced before meeting with Nigel Harding. We're glad everything went well once you sat down together and we appreciate you sharing those helpful reminders about identity documents and payment methods to assist others. We'll be sure to pass on your feedback with the team.
^Best Wishes, Simon
We were treated with respect
We were treated with respect, and made to feel comfortable. The process was explained to us in an excellent way, by a knowledgeable and professional member of staff, Zoe.
17 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Ian, thank you for your review. We're so pleased that you were treated with respect and made to feel completely comfortable during your visit. It is wonderful to hear that Zoe provided such an excellent, professional walkthrough of the process.
^Best Wishes, Simon
Excellent service clear and concise in…
Excellent service clear and concise in the information provided for by Zoe explained everything .
15 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi and many thanks for your review. We're so pleased to hear you experienced excellent service and that Zoe provided such clear and concise information while explaining everything to you.
^Best Wishes, Simon
Peter's funeral
We contacted co-op Funeralcare in Eastcote to arrange my brothers funeral. From the moment we walked through the door there was a warm welcome. We weren't rushed in organising the event. Everything was explained in detail. Thank you Danielle. The funeral director Jon and his team were very respectful of my brother and of my family. They all made the whole experience bearable at such a sad time. We would definitely recommend Co-Op funeral care Eastcote.
22 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Mrs Bremner,
I'm so very sorry to hear of the loss of your brother Peter, and appreciate that you trusted us to give him the send off he deserved. It's lovely to hear that the team at Eastcote, including Danielle and Ian, supported you through this difficult time with warmth and respect.
Sending you and your family our warmest wishes,
^Cheryl
A Helpful Professional Service
The person who assisted us was clear and concise. She moved quickly through the things we knew and understood and spent longer explaining the things we weren't so sure about. WE didn't feel rushed or pressured and were given the time we needed to make informed choices
17 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Tina,
We know these conversations can be difficult so I'm really glad to hear that you felt unrushed and understood. It's important to feel that you've been given enough time and information to make the choices that are right for you. Thank you for choosing Co-op Funeralcare.
Best wishes,
^Cheryl
where looked after
Myself and my wife where looked after, very friendly helpful staff listening to everything we said we wanted for our funeral really nice
15 July 2026
Unprompted review
Reply from Co-op Funeralcare
Thank you for taking the time to leave a review. I'm so pleased to hear you and your wife felt looked after by our friendly team. We really appreciate you choosing Co-op Funeralcare.
Take care,
^Cheryl
The experience was most helpful and were giving good guidance.
We were most impressed by the way we were treated and the excellent information given which put us at ease. The staff member was very understanding and knowledgable and helped us with all our questions.
15 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Anne, thank you for taking the time to leave us a positive review. I'm pleased to hear your found our staff member understanding and knowledgeable, and that they were able to answer all your questions 💙 ^Take care, Michelle.
Excellent service from Claire
The co-op agent was excellent she informed my wife and myself on the information regarding a Direct Cremation the cost and what was involved with this type of service
She put us both at ease
17 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi, I'm so glad to hear our staff member was able to assist you and put you and your wife at ease. Thank you for taking the time to leave us a kind review, we really appreciate it 💙 ^Take care, Michelle.
funeral plans
The staff were very efficient , listened to what i wanted. Great that you can pay in installments.
13 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Mrs Cornwall, thank you so much for leaving us a positive review. I'm happy to hear you found our staff to be efficient and that they listened to your wishes 💙 ^Take care, Michelle.
I was put at ease by the whole…
I was put at ease by the whole experience,pain free and all expectations met
15 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Margaret, I'm glad to hear we were able to assist you, and that our staff both put you at ease and met your expectations. Thank you for taking the time to leave us a positive review, we really appreciate it 💙 ^Take care, Michelle.
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