My husband and I both arranged our funeral with a lovely lady ms k bearne, At your Newton abbot branch. She was extremely helpful and answered all of our concerns. My husband's family has always use... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our funeral planner, was wonderful, she talked my husband and myself through what would happen from start to finish, some of which we had not thought about, very reassuring. When my mother passed aw... See more
Company replied
I needed to set up a funeral plan for a friend who I hold lasting power of attorney for. The person I spoke to on the phone explained very clearly what was needed in the way of documentation and ho... See more
Company replied
I took out a Co Op funeral plan on 13th May 2026. At the Newquay branch in Cornwall. From the moment I walked in Linda who's in charge gave me and my brother a nice hug which I thought was lovely. Li... See more
Company replied
4.6
Excellent
5k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Highly Recommend
An easy, quick and simple to follow website. Everything in place for the future with no extra worries. Speedy delivery of the funeral plan. Highly recommend.
1 June 2026
Unprompted review
It was like doing a business deal
It was like doing a business deal. Paid for funeral outright but did not feel it was personal. Still not understand it all. The appointment felt rushed .
28 April 2026
Unprompted review
Very friendly and thorough service
Very friendly and thorough service from a trusted company
4 June 2026
Unprompted review
Easy to use website and clear…
Easy to use website and clear instructions to follow
30 May 2026
Unprompted review
The Coop were very fair because l asked…
The Coop were very fair because l asked for a refund within the 30 day rule of l overcome my partner's objections l will rebook with the Coop.
8 June 2026
Unprompted review
Clearly explained
All very clearly explained and both sensitively and professionally handled.
2 June 2026
Unprompted review
Co-Op Funeralcare - Direct Cremation
My wife and I each selected the Co-op funeral care 'direct cremation' package with no attendees. Straight forward cremation with no service or persons present.
We aren't good with computers so my wife and I did it on the phone.
It was straight forward and easy to do.
Everything was completed and paid for.
All of the documents came through. The only tiny bit that we had to ask for in addition was a receipt for each funeral plan to show that both were fully paid. These were provided.
29 May 2026
Unprompted review
May use AI-assist with repliesRead more
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The lady who dealt with my appointment…
The lady who dealt with my appointment was very good at explaining everything and she was very nice
1 June 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Linda, thank you for taking the time to leave a review. I’m pleased to hear that everything was explained clearly and that you found the service friendly and supportive. It’s really important that you feel comfortable and well-informed, before choosing the plan that's right for you. ^Take care, Becs
Quick and easy set up online
Quick and easy set up online. Good deal from a trusted company
2 June 2026
Unprompted review
Reply from Co-op Funeralcare
Hi John, thank you for taking the time to leave a review. I’m pleased to hear that you found the online set up quick and easy, and that you feel you received a good deal from a trusted company. ^Take care, Becs
Had very good interview all aspects…
Had very good interview all aspects talked about and answers given not hurried at anytime
2 June 2026
Unprompted review
Reply from Co-op Funeralcare
Hi David, thank you for taking the time to leave a review. I’m pleased to hear that you had a positive experience and felt that everything was covered in detail without being rushed. It’s really important that you have the time and space to ask questions and feel confident in all aspects. ^Take care, Becs
Excellent customer service
We met with John at Co-op, Lady Lane in Paisley. He was so very kind and helpful. He listened to why we wanted to make arrangements now rather than later and explained all our options. He was very diligent and made sure that we were 100% certain of our choices, he even said we could "take a few days" and return if we were unsure of anything before making a purchasing our Funeral Plans. He also gave us some good advice about preparing our future wishes. My husband and I are both happy that these decisions have been made.
3 June 2026
Unprompted review
Reply from Co-op Funeralcare
Hi, thank you for taking the time to leave a review. I’m so pleased to hear that John provided such kind and helpful support, taking the time to listen and explain your options clearly. It’s really important that you feel confident in your decisions, without any pressure, so it’s great to know you both feel happy with the plans you’ve put in place. ^Take care, Becs
Very helpful
Very helpful, pleasant staff made it easy to arrange our funeral.
1 June 2026
Unprompted review
Reply from Co-op Funeralcare
Hi, thank you for taking the time to leave a review. I’m pleased to hear that you found the team helpful and pleasant, and that they made everything easy to arrange. Providing a smooth and supportive experience is really important to us. ^Take care, Becs
They made me feel relaxed
They made me feel relaxed, very friendly nice atmosphere i would recommend them above all others
5 June 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Paul, thank you for taking the time to leave a review. I’m pleased to hear that you felt relaxed and welcomed, and that the environment was friendly and comfortable for you. ^Take care, Becs
Very easy to apply for the package
Very easy to apply for the package. Clear instructions as to what the different packages offered. Done in less than 5 minutes.
5 June 2026
Unprompted review
Reply from Co-op Funeralcare
Hi, thank you for taking the time to leave a review. I’m pleased to hear that you found the online application quick and easy to complete, with clear instructions to guide you through the options. ^Take care, Becs
Best for me funeral plan
This was just what I was looking for at a very good price, easy to buy, perfect for me.
2 June 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Deborah, thank you for taking the time to leave a review. I’m so pleased to hear that you found the plan to be just what you were looking for, easy to arrange, and good value. ^Take care, Becs
polite and helpfui
4 June 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Sue, thank you for taking the time to leave a review. I’m pleased to hear that you found the service polite and helpful, as providing a supportive and positive experience is really important to us. ^Take care, Becs
Funeral plan
Upon my arrival, they put me completely at my ease, offering tea or coffee. The whole plan was fully explained by a very pleasant and competent person. Every aspect was, as far as I could tell, fully covered.
2 June 2026
Unprompted review
Reply from Co-op Funeralcare
Hi, thank you for taking the time to leave a review. I’m pleased to hear that you were made to feel at ease from the moment you arrived and that everything was clearly explained over a welcoming cup of tea or coffee. ^Take care, Becs
Made it so easy to arrange my funeral
Made it so easy to arrange my funeral
9 June 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Ian, thank you for taking the time to leave a review. I’m so pleased to hear that you found it easy to arrange your funeral plan, as making the process straightforward and stress-free is really important to us. ^Take care, Becs
Reply from Co-op Funeralcare
Hi Melvin, thanks for taking the time to leave a review. It's great to hear that you found it easy to arrange your funeral plan online and you were able to choose the plan that's right for you. ^Take care, Becs
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