I would like to express my sincere gratitude to Doravini from Lodgify. She is extremely kind, responsive, and professional. She always approaches my questions with care, explains everything clearly an... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The free, 45 minute session with an onboarding specialist from Lodgify was extremely helpful. It's a 1:1 remote video meeting with someone from their team, and they walk you through how to use the bas... See more
Company replied
Karen S. was our onboarding contact at Lodgify. She did an excellent job for us from the very beginning. She made sure we understood all the details and made suggestions to look at certain things whil... See more
Company replied
Lodgify is working well to meet my needs as a new property manager. Allowing me to control pricing and communicate on one platform instead of jumping between Airbnb and VRBO. I had a great onboardi... See more
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Company details
About Lodgify
Written by the company
Lodgify is a vacation rental property management software designed to empower vacation rental businesses of all sizes to be more efficient with effortless solutions and comprehensive support. The company was launched in 2013 and is based in Barcelona.
Lodgify's website builder enables you to easily create your own website and accept direct bookings, and their channel manager allows you to manage all reservations from one place and synchronize property data across booking channels. Lodgify also offers property management (PM) modules to help streamline your operations and scale your business.
Curious about Lodgify? Explore the Lodgify reviews on this page to learn more about Lodgify's customer service, support, and available features. The Lodgify Trustpilot page is the perfect place to gauge how happy its customers are.
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Contact info
United States
- (+1) 646 859 1955
- help@lodgify.com
- lodgify.com
4.8
Excellent
4k reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gabriele Madrid
Gabriele Madrid, my representative with Lodgify was absolutely amazing! Key positive characteristics of working with this awesome representative included effective communication, sincere concern for my understanding of Lodgify content, incredible patience with me at all times, courtesy towards me as an important customer, and creating a teamwork spirit as we worked together. I feel very fortunate to have had the opportunity to work with this outstanding individual and look forward to working with him in the future! 5 STARS ALL THE WAY!!!
11 May 2026
Unprompted review
Reply from Lodgify
Hi Julio,
Thank you for your glowing review! We’re thrilled to hear that Gabriele provided such exceptional support and made your experience enjoyable. We look forward to assisting you again in the future!
Best Regards,
The Lodgify Team
Luis was great to work with over my…
Luis was great to work with over my past two calls. He was patient and kind, and made sure all of my questions were answered. He even follow-up after the call to follow-up on one open question I had. Recommend Luiz 10 out of 10!
8 May 2026
Unprompted review
Reply from Lodgify
Hi Eric,
Thank you for your fantastic review! We’re thrilled to hear that Luis provided such attentive and thorough support during your calls. Your recommendation means a lot to us, and we look forward to assisting you again!
Best Regards,
The Lodgify Team
Really great customer service
Cristina was wonderful and really helped me understand how to use the website to its fullest potential. I really enjoyed the calls and all of the learning I didn't realize I needed, but helped me tremendously!
27 April 2026
Unprompted review
Reply from Lodgify
Hi Charis,
Thank you for your fantastic feedback! We’re thrilled to hear that Cristina provided such valuable support and helped you maximize your experience with our website. If you have any more questions or need assistance, we’re here for you!
Best Regards,
The Lodgify Team
My onboarding experience with Eka was great.
My onboarding experience with Eka was great. She was very knowledgeable, anticipated and appeased my concerns and handled all my questions with a shared-screen walkthrough in a very efficient half-hour, working around my availability on a Saturday evening.
9 May 2026
Unprompted review
Reply from Lodgify
Hi Jay,
Thank you for your fantastic review! We’re delighted to hear that Eka provided such a knowledgeable and efficient onboarding experience, especially accommodating your schedule. If you have any further questions or need assistance, feel free to reach out!
Best Regards,
The Lodgify Team
Thank you for the kind support.
Everything was in order. All questiones were patiently answered, I would recommend!
8 May 2026
Unprompted review
Reply from Lodgify
Hi Filip,
Thank you for your kind words! We’re thrilled to hear that everything was in order and that all your questions were patiently answered. Your recommendation means a lot to us! If you need any further assistance, don’t hesitate to reach out.
Best Regards,
The Lodgify Team
I received such great support from the…
I received such great support from the time I decided to join Lodgify to publishing my website. The onboarding team member Gabriel was so helpful, he explained and guided me through a whole process. So I'm very happy and looking forward to continue working with Lodgify
8 May 2026
Unprompted review
Reply from Lodgify
Hi there,
Thank you for your fantastic review! We’re thrilled to hear that Gabriel provided such helpful support throughout your onboarding process. It’s great to know you’re happy and looking forward to continuing with Lodgify. If you need any further assistance, feel free to reach out!
Best Regards,
The Lodgify Team
Reply from Lodgify
Hi Caroline,
Thank you for your positive review! We’re glad to hear that you found our communication helpful and understanding. If you have any more questions or need assistance, please don’t hesitate to reach out!
Best Regards,
The Lodgify Team
Professional and helpful
Elena de A was just brilliant. She made everything seem so easy and was very helpful
8 May 2026
Unprompted review
Reply from Lodgify
Hi Shelley,
Thank you for your wonderful review! We’re delighted to hear that Elena made everything easy and was so helpful. If you need any further assistance, please don’t hesitate to reach out!
Best Regards,
The Lodgify Team
Reply from Lodgify
Hi Tor Åge,
Thank you for your great review! We’re glad to hear that you received fast help during your personal onboarding. If you need any further assistance, feel free to reach out anytime!
Best Regards,
The Lodgify Team
Karen was great
Karen was great. She answered all my questions and helped walk me through a few things that I wasn't able to get to work on my own during the set up process, connecting my platforms, and setting up my rental.
8 May 2026
Unprompted review
Reply from Lodgify
Hi Spencer,
Thank you for your wonderful review! We’re glad to hear that Karen was able to assist you with your setup process and answer all your questions. If you need any further help, feel free to reach out anytime!
Best Regards,
The Lodgify Team
Great customer service and extensive training
Great customer service and extensive on-board training. Very happy with the step-by-step instructions and patient customer service reps.
8 May 2026
Unprompted review
Reply from Lodgify
Hi Dan,
Thank you for your excellent review! We’re delighted to hear that you appreciated our customer service and the extensive training provided. If you have any further questions or need assistance, feel free to reach out!
Best Regards,
The Lodgify Team
Professionalism That's a Gift
Kaoutar Rahmouni's professionalism, patience and clear instructions.
6 May 2026
Unprompted review
Reply from Lodgify
Hi Kim,
Thank you for your fantastic review! We’re delighted to hear that Kaoutar's professionalism and clear instructions made a positive impact on your experience. If you need any further assistance, feel free to reach out!
Best Regards,
The Lodgify Team
My experience with lodgify and their…
My experience with lodgify and their team has been exceptional. Their support is always so prompt. The software is very useful and covers all possible scenarios for vaccatonal rental
1 May 2026
Unprompted review
Reply from Lodgify
Hi Homyn,
Thank you for your wonderful review! We’re thrilled to hear that your experience with Lodgify has been exceptional and that our support team has been prompt in assisting you. If you have any further questions or need help, feel free to reach out!
Best Regards,
The Lodgify Team
9 years of loyalty. This is how it ends.
I'm not the type to leave negative reviews. But this time I have no choice.
I've been a Lodgify customer for 9 years. No late payments, no incidents. My vacation rental website in Martinique was performing well.First page on Google for my main keywords and direct bookings coming in regularly.
In early 2025, Lodgify migrated all hosted websites from "www" to "non-www". No individual email. No phone call. Nothing. Just a post on their website that nobody is required to read. The result: my site disappeared from Google. My average position dropped from page 1 to page 5. Direct bookings fell by 90% over 12 months.
When I contacted support, I was told (in writing) that my visibility issue would be escalated "if I decide to continue working with them." I'll let you draw your own conclusions.
I eventually found and fixed the problem myself in 10 minutes. 32 positions recovered on Google within 24 hours. Something their technical team had neither spotted nor flagged in an entire year.
Their final response after weeks of back-and-forth? They acknowledged an "technical inconsistency" on their end (their words, not mine) but refused any compensation. 9 years of loyalty. Zero goodwill gesture.
If your business depends on your website to generate income, think carefully before trusting them with your online visibility.
8 May 2026
Unprompted review
Reply from Lodgify
Hi Martinique Holidays, I'm sorry to hear about the difficulties you've experienced following the migration and the significant impact it had on your website's visibility. We appreciate your long-term loyalty and understand how crucial it is for your business to maintain a strong online presence. Your feedback regarding our support and communication is important, and I encourage you to reach out to our support team for further assistance. We want to ensure that your concerns are addressed appropriately. Thank you for sharing your experience.
Very helpful and knowledgeable…
Very helpful and knowledgeable assistance
8 May 2026
Unprompted review
Reply from Lodgify
Hi Andrew,
Thank you for your wonderful review! We’re thrilled to hear that you found our assistance helpful and knowledgeable. If you have any more questions or need support, don’t hesitate to reach out!
Best Regards,
The Lodgify Team
5 STARS!
5 STARS!! Elena de Antón was knowledgeable, patient and so incredibly helpful! Highly recommend!
27 April 2026
Unprompted review
Reply from Lodgify
Hi Jodi,
Thank you for your amazing 5-star review! We’re thrilled to hear that Elena was knowledgeable and helpful throughout your experience. Your recommendation means a lot to us!
Best Regards,
The Lodgify Team
Great onboarding session with Brian
Great onboarding session with Brian Casas, he was very helpful indeed and got us up and running with Lodgfy PMS and with our website.
7 May 2026
Unprompted review
Reply from Lodgify
Hi there,
Thank you for your fantastic review! We’re glad to hear that Brian was helpful during your onboarding session and that you’re up and running with Lodgify PMS and your website. If you need any further assistance, feel free to reach out!
Best Regards,
The Lodgify Team
Reply from Lodgify
Hi Fuad,
Thank you for your 5-star review! We’re thrilled to hear that you experienced amazing customer service. Your satisfaction is our priority, and we’re here to help whenever you need us!
Best Regards,
The Lodgify Team
Great call with Brian today
Great call with Brian today. He was friendly, efficient and answered every question clearly. I left the session feeling confident and supported. Thank you, Brian.
7 May 2026
Unprompted review
Reply from Lodgify
Hi there,
Thank you for your wonderful review! We’re delighted to hear that Brian provided a friendly and efficient call, leaving you feeling confident and supported. If you have any more questions, don’t hesitate to reach out!
Best Regards,
The Lodgify Team
great agent and very helpful in every…
great agent and very helpful in every step
30 April 2026
Unprompted review
Reply from Lodgify
Hi Maria,
Thank you for your wonderful feedback! We’re delighted to hear that our agent was helpful throughout your journey. Your satisfaction is our priority, and we appreciate your support!
Best Regards,
The Lodgify Team
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