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Rated 1 out of 5 stars

Set up a recurring subscription on the sly, without being clear that it wasn't just $1.99 for a logo. Thankfully my bank caught this and stopped it, but utter scummy and scammy behaviour

Rated 2 out of 5 stars

Very deceptive practices. Make sure you triple check subscription cancelations as they make it difficult and from what I can remember, I canceled the trial after my first logo. However realized 5... See more

Rated 5 out of 5 stars

Nahuel was exemplary with the customer service rendered. My query was dealt with so promptly - i almost choked when I saw the response filter through on email. I must say- the best customer service... See more

Rated 5 out of 5 stars

Really pleased with my logo and speed of access to it. Good selection of options, colours etc. I misunderstood the pricing and signed up for monthly subscription without realising. Customer services... See more

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3.4

Average

TrustScore 3.5 out of 5

152 reviews

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No history of asking for reviews

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3.4

All reviews

(152)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

A sneaky scam!

I thought I was buying an individual logo for £1.99. A week later my card is charged £27.55 for a "Premium Membership". On their website there is no mention of a Premium Membership or even Premium Features, just a 1.99 trial and an 8.99 unlimited usage plan. Fortunately when I contacted them they cancelled any future payments and said they were refunding me. I wait to see if any money comes back.

9 April 2025
Unprompted review
Rated 1 out of 5 stars

I paid $2 for logo and then they tried…

I paid $2 for logo and then they tried to charge me on several occasions for $35, I blocked the merchant on my bank but they keep trying.

That's a simple scam and it's not the only one treated this way according to the other reviews.

9 April 2025
Unprompted review
Rated 1 out of 5 stars

Misleading Subscription – Unexpected Charges After One-Time Purchase

I purchased a logo from Logo.app for $1.99 and explicitly opted out of any subscription. Despite this, the company repeatedly attempted to charge my account $35 on several dates (25th, 28th March, and 2nd April), all of which failed due to insufficient funds

Eventually, on 5th April, $35 was successfully withdrawn – completely without my consent.

I had already contacted their support, who confirmed my subscription had been cancelled and no further charges would be made. Clearly, that was not true.

This feels deceptive. What was presented as a one-time logo purchase turned into an unauthorised subscription with no clear or fair warning. I’ve now had to go through the hassle of chasing a refund and ensuring my account isn’t charged again.

Avoid unless you want to deal with shady billing practices.

5 April 2025
Unprompted review
Rated 1 out of 5 stars

Cheeky system to take people’s money

I did not make any purchases and logo.app just charged my account without letting me know about it.

I never intended to buy anything nor was I notified so they could’ve charged me continuously if I forgot about it.

Currently struggling financially and my situation has gotten worse, won’t be using this ever again.

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Customer Service Five Star

I had an issue with my account but this was then resolved by Nahuel. He showed excellent customer service and resolved my issue to my complete satisfaction. Awesome!

27 March 2025
Unprompted review

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