Lola Design ltd Reviews 680

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their beautiful, unique, and high-quality designs, often highlighting the excellent quality of materials used. Many people express their love for the artwork and find the items to be special and luxurious. Consumers frequently commend the efficient and speedy delivery service, noting that orders arrive promptly and are well-packaged. The overall service is described as excellent, with reviewers appreciating the ease of ordering and the professional handling of their purchases.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Reviewers love the... See more

Quality

People report positive experiences with quality. Customers consistently praise the beautifully crafted... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the quick response... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the great and excellent... See more

Order

Reviewers mention positive feedback about order. Customers consistently praise the ease of ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A beautiful organiser/journal book ,with top cover colourful illustration of a flamingo. Spiral bound with good quality paper. This is my second Lola design organiser the first has been used daily... See more

Rated 5 out of 5 stars

I was originally given a Giraffe one as a Mother’s Day gift last year, and I adored it so much that I had to buy myself another (and one for my bestie too!) The papaer quality and gold binding mak... See more

Rated 5 out of 5 stars

not my first order. Lola Design cards are so incredible, wonderful artwork, good quality cardstock, and some really unusual designs. I bought a mix of Christmas and birthday - animal theme and funny... See more


Company details

  1. #44 of 373 best companies in Gift shop
  2. #15 of 203 best companies in Decoration and Interior Design Store
  3. #5 of 42 best companies in Greetings Card Shop

Written by the company

Lola design produces greeting cards and art with the aim of bringing joy through beautiful design. All products are designs and made in the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

680 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Beautiful cards prettily packaged

Beautiful cards prettily packaged . I love this company , had the pleasure of speaking to the actual owner on the phone a while back as there was a small error in an order . What a lovely chap he was ! Great British company all round .

20 October 2023
Rated 5 out of 5 stars

Beautiful Product.

Good quality cards with lovely designs. Reasonable delivery time if you don’t mind paying the shipping cost from the UK to Australia.
Very happy customer.

29 September 2023
Rated 5 out of 5 stars

I can safely say the best wall paper I…

I can safely say the best wall paper I have ever hung it’s a real quality paper easy to use and looks fantastic after it’s all finished the owners were very nice and polite and helpful too I will buy again as I am just looking at the ladybird paper now

3 September 2023
Rated 2 out of 5 stars

Delivery

I paid for next day delivery on a Thursday and it arrived on Tuesday week after. No kidding.
The card was lovely thou...

10 August 2023
Lola Design ltd logo

Reply from Lola Design ltd

Hi Andres, thank you for ordering from us. We sincerely apologise for missing your express delivery request, this is completely our fault, and does not happen often, we cannot apologise enough and we will rectify this with you immediately. We do wish you had come to us via our website, which is where you ordered your card from, we are always available and happy to assist with any issues you may have. We will be in touch shortly. The Lola Design Team

Rated 1 out of 5 stars

Unreliable

I ordered cards on 17th August .They were promised for 21st but I have been VERY badly let down They say they may not come until 28th August .This is an unacceptable time to wait. I have not even been given the courtesy of a reason why I have no cards. I would never trust this company again and won't be ordering further cards .As a first time customer I feel extremely let down and very disappointed ..

21 August 2023
Unprompted review
Lola Design ltd logo

Reply from Lola Design ltd

Hi Jean, we are sorry to receive your review and sincerely disappointed to hear that you never received your cards. We are not able to find your order under your name and therefore cannot check on the tracking.

We send out all of our orders with Royal Mail tracked services, and once they leave us, unless a customer lets us know, we are not aware of orders that are delayed or not delivered. We have a dedicated customer service email address on our website, and we always resolve issues swiftly and with kindness, we understand things sometimes do not always go to plan with the mail.

As a small company, in challenging times, customer service is important to us and we would really like to resolve your issue. Please may we ask that you send us an email, with your order number, to customercare@loladesignltd.com, Kim from our team will respond immedicately and find a resolution and by doing so, hopefully regain your trust.

Once again, please accept our sincere apologies.

The Lola Design Team

Rated 5 out of 5 stars

Lovely team

The team were really helpful when there was an issue with my order. Very quick to respond and resolve. Thank you so much!

4 August 2023

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