lolamakeup.com Reviews 116

TrustScore 4 out of 5

3.8

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See what reviewers are saying

Rated 4 out of 5 stars

Really swift, easy transaction. Lovely products. The lipstick is soft, nourishing and a great colour. One small complaint is that the lipstick sinks back into the casing when applying. A great compa... See more

Rated 1 out of 5 stars

I ordered a lipstick from Lola which was supposedly dispatched on November 23rd. It still has not arrived despite me emailing Lola to complain. it is now December 12th. I wish I could give them 0 star... See more

Company replied

Rated 5 out of 5 stars

First time I’ve bought from Lola and not disappointed. It’s Vegan and it works ! I’ve suffered with bleeding lipstick for years and tried many products but this is amazing, one application lasts way l... See more

Company replied

Rated 5 out of 5 stars

Brilliant lipstick, rich colour, creamy consistency and perfect matte finish. Originally I bought it from M and S but no longer available there. Tracked it down via Google. Quick response from t... See more

Company replied

Company details

  1. Beauty product supplier
  2. Beauty supply store
  3. Cosmetic Products Manufacturer
  4. Cosmetics Industry
  5. Cosmetics shop

Written by the company

At LOLA, we are passionate about creating a community that celebrates our natural and real feminine beauty. Our products are specially designed for real women of today – for our aunts, sisters, mothers, colleagues and friends. We understand that we are not all perfect in this every-changing world, but through make up we can feel empowered, have confidence and enjoy living our lives.


Contact info

3.8

Great

TrustScore 4 out of 5

116 reviews

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Rated 1 out of 5 stars

Abysmal service as third party…

Abysmal service as third party seller/foundation brands via Superdrug.
Purchased eyeshadow described as "beige", what arrived was a yellowy/orange shade, contacted the Co and the reply I received told me I was wrong, the item was beige, I have the item in front of me now and it bears absolutely zero resemblance to any shade of beige, the tone of the response, which only arrived almost a week after I had sent my enquiry, was both extremely rude and accusatory, I replied asking how they could blatantly contradict a customer without even considering that the wrong item could have been sent, that was over a week ago and unsurprisingly they have not replied, zero customer service and zero courtesy and respect, avoid this Co.

15 June 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant and fast service from…

Brilliant and fast service from ordering to delivery.

The quality of the cream concealers is perfect.

The single eyeshadows (satin finish) are long lasting and easy to apply and build up, if necessary.

Prices great too - win, win!

Thank you Lola Makeup.

10 March 2023
Rated 4 out of 5 stars

Really swift

Really swift, easy transaction. Lovely products. The lipstick is soft, nourishing and a great colour. One small complaint is that the lipstick sinks back into the casing when applying. A great company to deal with. Thank you xx

26 January 2023
Rated 5 out of 5 stars

Great product!

Quick delivery, great product - the only downside is that you use Evri for delivery which is the worst courier ever.

19 December 2022
Rated 1 out of 5 stars

Lipstick not arrived

I ordered a lipstick from Lola which was supposedly dispatched on November 23rd. It still has not arrived despite me emailing Lola to complain. it is now December 12th. I wish I could give them 0 stars.

12 December 2022
lolamakeup.com logo

Reply from lolamakeup.com

Dear Anita
I am very sorry for your experience. Due to the recent strike actions and shopping season, the courier services are not performing within expected parameters. We have dispatched a replacement product to you today. together with a gift to show our appreciation with our apologies. Thank you for your understanding. The Lola Team

Rated 5 out of 5 stars

Problem solved immediately

I was initially sent the wrong items, however, being able to speak to someone who immediately sorted the problem out was invaluable and the right order was dispatched straight away.

26 November 2022
Rated 5 out of 5 stars

Love the products

Love the products - especially the single eyeshadows. Great, silky texture, lovely colours, and stay on well without creasing.

Great service too.

29 November 2022

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