We always buy our children’s celebration cakes from Lola’s. They are always utterly delicious and look incredible. They are reasonably priced for what you get and it’s so easy to order and collect. 10... See more
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See what reviewers are saying
We ordered the cake over the phone which was straightforward. The cake was delivered on the day we requested. It was in a sturdy box, carefully handled by the delivery driver and in perfect condition... See more
My first time ordering a cake from Lola cupcake , I ordered the red velvet cake for my sons birthday, it was beautiful, cake was fresh, soft , fluffy, icing not too sweet, all my guests loved it. I’ll... See more
After a last-minute setback due to an M&S cyber attack, I was in a panic—just two days to go before the wedding and no cake! Enter Lola’s Cupcakes to the rescue. Their helpline was fantastic, guid... See more
Company details
- #9 of 22 best companies in Cake shop
- #17 of 47 best companies in Bakery
- #1 of 6 best companies in Cupcake shop
- #20 of 73 best companies in Online Food Ordering Service
- #2 of 6 best companies in Take away service
- #3 of 5 best companies in Wedding cake shop
About Lola's - Ealing Broadway
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
Unit 51, Broadway, W5 5JY, London, United Kingdom
- 01908538798
4.6
Excellent
528 reviews
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Lovely vegan cake
Lovely vegan cake, couldn’t tell the difference with this and a non vegan! Well done..
10 July 2026
Cupcakes were delicious
Cupcakes were delicious! Ready on time! Lovely as always! My only wish is they would bring back the s’more cupcakes. 😁
28 June 2026
Not a lot of selection and not sure how…
Not a lot of selection and not sure how long cupcakes been out but were ok
7 June 2026
Easy to order online
Easy to order online
Value for money
Freshly baked
Delicious, cake
I will always order again and again for any occasion
11 June 2026
We always buy our children’s…
We always buy our children’s celebration cakes from Lola’s. They are always utterly delicious and look incredible. They are reasonably priced for what you get and it’s so easy to order and collect. 100% recommend
15 May 2026
Pleasant shopping experience
8 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Too much sugar
We ordered a unicorn cake for our child’s birthday, and while it looked beautiful, the taste was very disappointing. The cream on the outside was extremely sweet - way too much sugar. Neither the kids nor the adults could really enjoy eating it because it was overpoweringly sugary. Unfortunately, almost half of the cake ended up in the bin. For a birthday cake, appearance is important, but taste matters just as much. Sadly, this cake did not meet our expectations
15 May 2026
Reply from Lola's - Ealing Broadway
Hello,
Thank you for taking the time to leave your feedback about your recent order with us.
I am sorry to hear that you found your cake to be too sweet and overpowering.
Our unicorn cake does come with both buttercream filling and buttercream frosting, which is the sweetest icing we offer, and we completely understand that some customers may find it too sweet and overpowering compared to cream cheese or mascarpone-based frostings.
We’re sorry to hear that this has affected your experience and expectations on this occasion, especially as presentation and flavour are equally important to us. Based on your preferences, we would highly recommend choosing our cream cheese or mascarpone frosted cakes for future orders, as these would be perfect for customers who prefer a lighter and less sweet flavour profile.
You can find these cakes here: https://www.lolas.co.uk/collections/cream-cheese-cakes and https://www.lolas.co.uk/collections/mascarpone-cakes.
If you would like to discuss your feedback with us any further please do not hesitate to contact us directly at hello@lolascupcakes.com.
Best wishes,
Mahir
Very straightforward to book and the…
Very straightforward to book and the cupcakes were delicious
3 May 2026
Amazing cake
As always - it was beautiful, tasty, amazingly looking and gorgeous cake! Everyone loved it! Thank you so much, Lola’s Cupcakes!
18 April 2026
Excellent and simple local pick up.
Excellent and simple local pick up.
We ordered the cookies and cream cake and it was absolutely delicious...light, tasty and not too sweet.
Also ordered the size for 14 people but easily could have fed 16-18.
Great experience!
3 May 2026
birthday cake
The cake was excellent and enjoyed by all who shared it. It was easy to order and straightforward to collect from the shop. The cake was for my daughter's 40th birthday and she certainly apreciated it.
1 May 2026
Great customer service. Absolutely delicious cake! Everyone loved it.
Great customer service.
Absolutely delicious cake! Everyone loved it.
29 April 2026
Excellent Red Velvet birthday cake!!
19 April 2026
Lovely, delicious cake. Friendly staff.
Easy to order, lovely choice of flavours and designs.
Chocolate raspberry cake for a friend's birthday was delicious.
19 April 2026
I bought three cakes
I bought three cakes , two online and one from the store all around the same time of the day. The ones arrived from the online shop was dry and tasted as if it was a leftover cake , yet the one from the store was decent and actually tasted good.
18 April 2026
Unprompted review
Reply from Lola's - Ealing Broadway
Hello Ali,
Thank you for taking the time to leave your feedback about your recent order with us.
We are really sorry to hear that your order didn’t meet expectations.
All of our cakes are freshly baked using high quality ingredients, so we are very sorry that your experience on this occasion didn’t reflect this.
If you would like to discuss your feedback further with our team, we would be happy to hear from you directly at hello@lolascupcakes.com.
Best wishes,
Deniza
The customer service I received in the…
The customer service I received in the Ealing branch was horrible there was a very rude blonde man that served me - did not smile, did not engage in any conversation and was frankly quite rude to me and used aggressive language.
6 April 2026
Reply from Lola's - Ealing Broadway
Hi Anna,
Thank you for taking the time to leave your review.
I am very sorry to hear of your recent experience.
This does not sound like our usual high quality service here at Lola's and I am very sorry we let you down.
I will log this feedback by our stores manager and area manager to review.
Please reach out to us on hello@lolascucpakes.com if you have any more details to share and we can look into this further.
Please accept our sincerest apology.
Kind regards,
Shona
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