I have purchased cupcakes and cakes for my family in London. They are truly delicious. The owner is also very friendly. I’ve had to change some shipping dates and they’ve done that quite quickly. I h... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My experience is the same every time I buy from Lola’s West Hampstead. Been going for years. The most delicious and luxurious cakes and cupcakes at affordable prices. I’ve ordered two birthday ca... See more
Excellent cake! We choose Lola’s because a member of the family has a dairy intolerance. The range of vegan cakes is first class, meaning we can all enjoy the same cake without finding something diffe... See more
We ordered the Assorted Classic Mini Box Cup Cakes & the One Tier Ivory Pearl Lemon Wedding Cake Delivery was on Time Family & Guests Really Enjoyed the Cupcakes & the Lemon Wedding Cake. We... See more
Company details
- #9 of 22 best companies in Cake shop
- #17 of 46 best companies in Bakery
- #1 of 6 best companies in Cupcake shop
- #21 of 74 best companies in Online Food Ordering Service
- #2 of 6 best companies in Take away service
- #3 of 5 best companies in Wedding cake shop
About Lola's - Lola's Bakery West Hampstead
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
168 West End Lane, NW6 1SD, London, United Kingdom
- +44207 431 1904
4.6
Excellent
343 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Birthday cupcakes surprise for my…
Birthday cupcakes surprise for my daughter. She was very happy and reported all were yummy
6 April 2025
Gluten free cake
The gluten free cake was perfect.It was soft and the family enjoyed it and could not tell the difference from a normal cake.
28 March 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Lolas on West End Lane is a disgrace
Lolas on West End Lane is a disgrace - seriously charging £6.95 for a slice of Victoria sponge which was tasteless - then being told no cash accepted although this was not stated before ordering. The woman on the till was rude and surly - will never go back as there are far more decent options further up the road.
2 April 2025
Unprompted review
Reply from Lola's - Lola's Bakery West Hampstead
Hello,
Thank you for taking the time to leave your review. I am very sorry for your experience at our sister bakery in West Hampstead. This does not sound like their usual customer experience so I have made sure this feedback is logged with them.
Unfortunately the Lola's Bakery in West Hampstead and a lot of our Lola's stores in and around London are card only at this time.
If you would like to discuss this further please do get in touch with us at hello@lolascupcakes.com
Best wishes,
Macy
It was a birthday cake for my son it…
It was a birthday cake for my son it was what we wanted was perfect service was good
24 March 2025
The cake was delicious and beautifully…
The cake was delicious and beautifully fresh!! Ready on time for booked collection!
17 March 2025
Brilliant service
Brilliant service, pick up was available exactly when I arranged for and the staff at West Hampstead store were really charming. The cake (size large) was perfect and everyone said it was the best ever! Delicious, fresh and beautiful
11 March 2025
Delicious brownie vegan cake
We got a brownie vegan cake. It was delicious and very well packed. We will definitely repeat!
8 March 2025
Lola’s cakes are amazing!
Lola’s cakes are amazing! I needed a cake for my son at the last minute for his Earthday, and this great company delivered the goods on time and intact; my son and his friends absolutely loved the aesthetic of the cake with the added personalisation. I highly recommend Lola’s; you won’t be disappointed.
20 February 2025
The quick and easy way to order
The quick and easy way to order. Cakes are always lovely decorated and taste delicious
14 February 2025
first of all the service i always get…
first of all the service i always get from the manageress in your west hampstead store - she is lovely. secondly the cake was delicious.
i would thoroughly recommend this branch for its food and service.
17 February 2025
Cake was beautiful and delicious
Cake was beautiful and delicious. Ordered in shop and picked up on a Sunday morning before the birthday party.
4 February 2025
Great cake and easy collection- I often…
Great cake and easy collection- I often use Lola's cakes for special occasions.
2 February 2025
Not that impressed
Staff could have been welcoming. Even a smile goes along way. The savoury tart was not worth its price. Mediocre at best.
1 February 2025
Unprompted review
Reply from Lola's - Lola's Bakery West Hampstead
Hello Nasreen,
Thank you taking the time to leave us a review.
I am sorry to hear you were not happy with your experience at West Hampstead.
We do appreciate all customer feedback as this helps us identify areas for improvement.
If you would like to discuss this further please get in touch with us on hello@lolascupcakes.com
Kind regards,
Chrissy
Not the best
The cake was dry I ate it same day I picked up and was dry wich is quite upsetting for the price and quality they usually have
25 January 2025
Reply from Lola's - Lola's Bakery West Hampstead
Hello Celia,
Thank you for taking the time to leave this review.
I am sorry to hear that you found your cake to be dry, I can assure you that all of our cakes are baked fresh for the day of delivery. They would need to be stored at room temperature for at least 3 hours before serving otherwise they can appear a little dry.
If there is anything else we can help with please get in touch on hello@lolascupcakes.com
Kind regards,
Chris
Incredible Salted Caramel GLUTEN FREE BIRTHDAY CAKE
My wife is a coeliac and I picked up a salted caramel birthday cake for her 30th I don't know what Lola's do to their gluten free cakes, but it's incredible. It wasn't too sweet as I've found with other places, the texture was beautiful and I wished the cake was bigger.
Will definitely be returning.
12 January 2025
Fantastic Product!
The cake was fantastic! Very happy with the entire process, from order through to pick up.
18 January 2025
excellent service and yummy cake
4 January 2025
beautiful cake
2 January 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.