Purchased a banana dessert pot which was delicious. Fresh bananas, soft sponge and sweet caramel all presented in a decent size pot. Will definitely be buying this again!!!
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Excellent service of Brent cross shopping centre , always. I had to do the collection of birthday cake and it was a confusion abou H.B message, and the H.B message was missing, but the very polite an... See more
Super easy to order online. And We’re very pleased with the cake, deco, size & taste was so yummy. Overall, everyone enjoyed & complimented. Also delivered outstanding customer service. I was able to... See more
Delicious cupcakes and made up for last time I bought them as they weren't nice. I really enjoyed the details on the Toy Story theme. My daughter loved it for her birthday, prefer the cupcake idea tha... See more
Company details
- #9 of 22 best companies in Cake shop
- #17 of 46 best companies in Bakery
- #1 of 6 best companies in Cupcake shop
- #21 of 74 best companies in Online Food Ordering Service
- #2 of 6 best companies in Take away service
- #3 of 5 best companies in Wedding cake shop
About Lola's - Lola's Brent Cross
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
Shopping Centre, Upper Mall, NW4 3FP, Hendon, United Kingdom
- +44203 318 6453
4.6
Excellent
812 reviews
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Always receive amazing customer service…
Always receive amazing customer service at the Brent Cross Lola’s. Team is really friendly and is able to process complex orders really quickly in such a busy environment. Thank you so much for always being so welcoming.
29 April 2026
Efficient arrived on time
Efficient arrived on time. A good selection of Vegan cakes, with a choice of sizes.
23 April 2026
Really lovely cake photo also very good…
Really lovely cake photo also very good quality
19 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ordered a cake from Lola's Brentcross…
Ordered a cake from Lola's Brentcross it was a fresh cream cake unfortunately had some feed back that it was too dense and over creamed. Just left feedback with customer service, they took the advise and said they would pass the message to the store for further orders. Unfortunately will not be ordering from Lolas again.
18 April 2026
Unprompted review
Reply from Lola's - Lola's Brent Cross
Hi,
Thank you for taking the time to give us your feedback.
I am very sorry for any disappointment experienced on this occasion.
We currently do not offer any cakes prepared with fresh cream. We offer cakes with buttercream, cream cheese or ganache icing.
So that we may understand your complaint further please send an email letting us know which cake you purchased with photos of the cake and proof of purchase to hello@lolascupcakes.com
We look forward to hearing from you soon.
Kind regards,
The most delicious cake
The most delicious gluten free cake and it was ready in less than 24hrs.
10 April 2026
Second year of ordering this birthday…
Second year of ordering this birthday cake. Son enjoyed his birthday cake and we were able to share it as it’s gluten-free. Delicious cake. Service was excellent from order to collection.
1 April 2026
A super Frozen Disney cake
A super Frozen Disney cake. The staff at Brent Cross were amazing in packing it carefully to ensure it was protected for the big day. Can’t recommend Lola’s and the staff at Brent Cross more!
23 March 2026
Cakes taste as good as they look!
Thank you for a beautiful two tier ruffles & ribbons cake -moist sponge lovely buttercream. Everyone enjoyed it and it stayed fresh in the fridge for days.
One improvement would be more raspberry jam inside to balance the flavour a little more please 😊
Great staff at Brent Cross collection point.
21 March 2026
The cake wasn’t as soft and ‘fresh’ as…
The cake wasn’t as soft and ‘fresh’ as usual, was quite crumbly and felt dry to eat.
17 March 2026
Reply from Lola's - Lola's Brent Cross
Hi Andreea,
Thank you for taking the time to share your experience about your recent order with us.
I am sorry to hear that you found the cake to taste not as fresh as usual, and that it appeared quite crumbly and dry to eat. This is not something that is a usual occurrence with our cakes and is not up to our usual standards and we regret that we did not meet these expectations on this occasion.
I can assure you that all our products are baked fresh for the day of delivery but i will pass this feedback onto our bakery.
I will be in touch via email so we can investigate this further.
Best wishes,
Mahir
The cake was beautiful but the topping were spoiled
The cake was visually beautiful and looked very appealing. However, the raspberries on top were starting to go off and had visible mould, so I had to remove them before lighting the candles. Aside from that, the cake itself was moist and tasted okay overall.
15 March 2026
Reply from Lola's - Lola's Brent Cross
Hello Rachel,
Thank you for letting us know the fruit expired faster than it should have.
I am so sorry, we do try our best to source the freshest produce we can and would like to review this more.
I will email you soon and ask for photos which we can show to our Head of Produce.
I hope to hear from you soon.
Best wishes,
Alice
Bought it for my Birthday and everybody…
Bought it for my Birthday and everybody loved it will buy it again
14 March 2026
Great experience
Delicious cake, organised, notified when cake arrived, beautifully presented and good website.
28 February 2026
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