Have been a fan of Lola cupcake for a while now.. so when we were celebrating people birthdays ordering larger cakes from Lola’s was an obvious choice, and they did not disappoint. Great vegan option,... See more
Location
Switch locationMall Kiosk LM12, Intu Bromley, High St Bromley, BR1 1DN Bromley, GB
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See what reviewers are saying
It was a real delight to order a Red Velvet cake at Lola’s. The salesperson was very efficient and courteous. She also took her time to send me reminders and kept me posted about the status. The ca... See more
Lovely cake. Ordered raspberry and blueberry medium sponge for a 60th surprise party. Was delicious and looked beautiful.
Love Lola's cakes! They are absolutely delish! Excellent customer service from Shakira at the Bromley store! always very welcoming, friendly and always has a smile. Thank you Shakira!!
Company details
About Lola's - Lola's Bromley
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Contact info
Mall Kiosk LM12, Intu Bromley, High St Bromley, BR1 1DN, Bromley, United Kingdom
- +44208 464 2732
4.7
Excellent
662 reviews
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Thank you for the lovely cake again
Thank you for the lovely cake again , another splendid cake made for one of our staffs 10 year anniversary.
Brownhill Insurance Group
21 July 2025
A beautifully looking and tasty cake…
A beautifully looking and tasty cake enjoyed by all the family
13 July 2025
It was delicious and a beautiful cake…
It was delicious and a beautiful cake 10/10. Staff friendly and officiant
6 July 2025
The cake was absolutely delicious
The cake was absolutely delicious. Very moist . It was a biscoff flavour. Beautifully made cake too
12 July 2025
Lots cake- wouldn’t think twice to order again.
Have been a fan of Lola cupcake for a while now.. so when we were celebrating people birthdays ordering larger cakes from Lola’s was an obvious choice, and they did not disappoint. Great vegan option, decent potion sizes. Everyone loved the cakes. Collection was simple and straight forward.
7 July 2025
Yummy
Ordered in Bromley, very helpful and friendly staff.
Cake was for my daughter who is a Lola’s fan. She was delighted with her cake.
Thank you
8 July 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I have already spoken to an uninterested person
I have already spoken to somebody on the 24th. He said I should’ve let the cake sit for 2 hours from the fridge - your guidelines state 30mins to 1 hour. He was not interested - I know with all of your cakes (I have purchased many different ones over the years) that they are lovely straight from the fridge.
I have purchased this particular cake at least 3 times …. my family and I all agree that this cake was very dense and dry, not spongy, light and moist like the others (which were eaten straight from the fridge) . I will return to pattisserie Valerie for my daughter’s birthday cake in July.
23 June 2025
Reply from Lola's - Lola's Bromley
Hello Christine,
Thank you for getting in touch with us today.
We were very sorry again to hear that you were disappointed with the taste and quality of your cake.
Unfortunately the sponge and icing of fresh baked cakes are affected significantly by storage in the fridge, as this cold temperature causes fats in the cake and icing, such as butter, to solidify, which can make the cake taste dense and dry.
As such, we always advise that our cakes need at least 2-3 hours out of the fridge to come up to temperature for that classic light and moist Lola's experience.
This is listed on our cake boxes, on our website and under our FAQs here: https://lolas-cupcakes-support.gorgias.help/en-US/storage-instructions-13050
We are sorry again that you were disappointed with this experience on this occasion and have been sure still to log this feedback with the relevant teams.
If you would like to discuss your order further with our team, please don't hesitate to contact us directly at hello@lolascupcakes.com.
Kind regards,
Wesley
Excellent as always
6 June 2025
Great cake
Great cake!
Beautiful cake - easy collection and everyone commented how delicious tasting it was!
27 April 2025
10/10 cake & services
I used to order my cakes at Lola’s Cake Bromley. Last order was Little Mermaid’s cake for my daughter’s birthday. We loved it! Order online was easy, collection was quick, prices are reasonable and the cake was absolutely amazing. I would like to have more theme’s cake options.
3 May 2025
Delicious cake and great delivery
Had the mixed berry gluten free cake and it was delicious, never seen a birthday cake get eaten so quickly! Delivery was great too
11 May 2025
Beautiful cake as always! Biscoff
Beautiful cake as always!! Have been ordering cakes from Lola’s for the past 6 years and have never been disappointed! Perfection every time and spoilt for choice too.
1 May 2025
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