Lola's - Lola's Bromley Reviews 603

TrustScore 4.5 out of 5

4.7

Mall Kiosk LM12, Intu Bromley, High St Bromley, BR1 1DN Bromley, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Cake was a lot smaller than I expected but nevertheless the taste was amazingly good. So moist and the cake wasn't sweet but icing was just the right amount of sugar. Delicious!! The jam inside top... See more

Rated 3 out of 5 stars

Good communication and cake was well packaged and easy to pick up. However, the cake was tiny so underwhelming and I wouldn't consider it value fir money. I would rate the taste 6 -7 / 10 as was too... See more

Company replied

Rated 5 out of 5 stars

I've ordered 3 cakes from Lola's, all different for different people's birthdays. They've all been delicious, beautiful and well packaged. Definitely my go-to cake company now.

Rated 5 out of 5 stars

Have been a fan of Lola cupcake for a while now.. so when we were celebrating people birthdays ordering larger cakes from Lola’s was an obvious choice, and they did not disappoint. Great vegan option,... See more


Company details

  1. #9 of 21 best companies in Cake shop
  2. #18 of 50 best companies in Bakery
  3. #1 of 7 best companies in Cupcake shop
  4. #20 of 75 best companies in Online Food Ordering Service
  5. #2 of 6 best companies in Take away service
  6. #3 of 5 best companies in Wedding cake shop

About Lola's - Lola's Bromley

Written by the company

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Written by the company

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

Contact info

  • Mall Kiosk LM12, Intu Bromley, High St Bromley, BR1 1DN, Bromley, United Kingdom

  • +44208 464 2732

4.7

Excellent

TrustScore 4.5 out of 5

603 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Excellent Product

Excellent Product

Excellent service, packaging and presentation. Authentic quality in taste as a carrot cake. Sustainability and longevity of cake, maintaining its freshness. Succulent to taste, with the accompaniment of the cream. Overall a delightful experience of eating, a carrot cake.

25 September 2024
Rated 1 out of 5 stars

Doesn’t taste anything like the…

Doesn’t taste anything like the cupcakes. Just as well I didn’t purchase it myself as it was a free birthday cake. Disappointed

2 October 2024
Lola's - Lola's Bromley logo

Reply from Lola's - Lola's Bromley

Hi Maria,

Thank you for leaving us your review.

I am sorry to hear you didn't enjoy the taste of your free birthday cake.

Please can you email over a few more details including the cake you had so that we can log this for the team to review.

I hope to hear from you soon.

Kind regards,
Shona

Rated 5 out of 5 stars

Bought for a birthday

Bought for a birthday - Easy ordering experience and able to pick up within 48h, cake was very tasty and fresh. Would definitely use again.

1 October 2024
Rated 5 out of 5 stars

Possibly the best chocolate birthday …

Possibly the best chocolate birthday cake I’ve ever eaten easy to cut perfectly decorated moist and there were no leftovers was a perfect size for what I needed service was brilliant and collection was effortless an already thinking of ordering another for Christmas

21 September 2024
Rated 5 out of 5 stars

So pleased

Really great selection of cakes to choose from, very easy to order and make collection arrangements online. Staff warm and welcoming. Cake was outstanding, worth every penny.

21 September 2024
Rated 5 out of 5 stars

Very easy to order birthday cake on…

Very easy to order birthday cake on line super easy to collect cake ,cake I ordered was fabulous nice looking and the taste was fantastic best cake I've ever tasted will order again soon would also recommend to family and friends 🧡

9 September 2024
Rated 5 out of 5 stars

I got a small cake for free as it was…

I got a small cake for free as it was my birthday- you need to make sure you sign up to their loyalty program at least 30 days before

I got the red velvet one and it was moist and delicious!

26 August 2024
Rated 5 out of 5 stars

Saved my cake during evacuation!

I am impressed by the dedication of the team and the customer support who still managed to deliver my cake while the whole shopping centre was evacuated over a suspicious package.
I and two kids came to the Glades today to pick my son’s birthday cake, but the shopping centre was closed and all the employees and customers were outside. The fire alarm kept ringing and everyone was waiting for an evacuation team to sort things out. In the middle of this chaos Lola’s cupcakes customer service team gave me a call and said that the cake is outside waiting for me in a delivery van. We spent up to an hour to locate each other with the support of the customer service team. But we got our cake and my son will have an amazing birthday. A big thanks to the customer support team and everyone else for such an amazing service.
You truly put your customers first!

30 August 2024
Unprompted review
Rated 5 out of 5 stars

You make the best Red velvet cakes and…

You make the best Red velvet cakes and cupcakes. The texture and sweetness is just right. I’ve tried others but Lola’s is the best! Customer service is helpful, and the ordering process was so easy.

8 August 2024
Rated 5 out of 5 stars

Birthday Cake

I ordered a small cake for my daughter’s birthday a week in advance and was very pleased with the result.

10 August 2024

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