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Lola's - Lola's North Greenwich Reviews 

149
•
TrustScore 4.5 out of 5

4.5

Cake shop
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North Greenwich Underground Station (Street level concourse), 5 Millennium Way, SE10 0PH London, GB

•
+44203 318 5812

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See what reviewers are saying

Rated 5 out of 5 stars

Looking for a unique birthday cake, I discovered Lola's. Ordering and collecting were simple, and the shop was welcoming! Everyone commented on how tasty the cake (tropical opera cake) was. The mascar... See more

Rated 5 out of 5 stars

For my son’s 5th birthday party we’ve ordered medium rainbow cake! This is our family favourite option for any kids parties/events. The cake is super colourful inside with each layer coated in vani... See more

Rated 5 out of 5 stars

Ordering was easy, hard making a choice though, of all the gorgeous cakes! Collection was easy too. And the cake was absolutely delicious! We hadn't tried that flavour before but will definitely choos... See more

Company details

  1. Cake shop
  2. also in
  3. Bakery
  4. Cupcake shop
  5. Online Food Ordering Service
  6. Take away service
  7. Wedding cake shop

About Lola's - Lola's North Greenwich

Written by the company

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Written by the company

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Contact info

  • North Greenwich Underground Station (Street level concourse), 5 Millennium Way, SE10 0PH, London, United Kingdom

  • +44203 318 5812

4.5

Excellent

TrustScore 4.5 out of 5

149 reviews

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4.5

All reviews

(149)

5,812 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience while shopping. I specifically asked the staff to remove one of 4 cupcakes. so my daughter could enjoy it immediately. Unfortunately, when she took it out, the cupcake broke, and to my surprise, she didn’t offer an apology—not even a hint of regret. Instead, she calmly proceeded to clean her tongs without acknowledging the situation. We were quite let down. As loyal customers who have always loved Lola’s cupcakes, this incident has truly changed our perception. I can’t see myself returning to the North Greenwich station branch again.

10 November 2024
Unprompted review
Lola's - Lola's North Greenwich logo

Reply from Lola's - Lola's North Greenwich

Hello Chloe,

Thank you for taking the time to leave us your feedback.

I am sorry to hear about your experience at our north Greenwich store.

I believe you have sent us across an email regarding this and we are currently discussing this with you.

Please be assured, this has been logged with the relevant teams to be reviewed, as we do always want our customers to have a positive experience when visiting our stores.

We look forward to hearing back from you over email.

Best wishes,

Chloe

Rated 5 out of 5 stars

excellent dairy free, gluten free chocolate cake

Very convenient to pick up the cake at my tube station Lola outlet. Unbelievable how delicious the cake was- could not believe it was dairy free and gluten free. The raspberries balanced the richness of the cake. Service was excellent and very easy to order from the website.

11 October 2024
Rated 1 out of 5 stars

I had to return the cake

I had to return the cake, as little and very expensive.
I have been fully refunded.
Do not recommend the vegan options.

13 October 2024
Lola's - Lola's North Greenwich logo

Reply from Lola's - Lola's North Greenwich

Hello Vale,

Thank you for taking the time to leave this review.

I am sorry to hear that you were not happy with your recent order and I will pass this feedback onto our team.

I can confirm that we have processed a refund for your order as you were not happy on this occasion.

If there is anything else we can help with please get in touch on hello@lolascupcakes.com

Kind regards,
Chris

Rated 1 out of 5 stars

Went to collect the cake for birthday…

Went to collect the cake for birthday but shop was shut saying we will be back soon. After waiting for 15 mins noone came so we left, Later in the evening cakes went out of stock when we called so technically couldnt collect the birthday cake

11 August 2024
Lola's - Lola's North Greenwich logo

Reply from Lola's - Lola's North Greenwich

Hello Jaideep,

Thank you for taking the time to leave this review.

I am sorry to hear that out store was closed when you arrived. We do close some of our stores temporarily so our staff are able to take a short break in the middle of the day but I will pass this feedback on to see if we can improve this for the future.

If there is anything else we can help with please get in touch on hello@lolascupcakes.com

Kind regards,
Chris

Rated 5 out of 5 stars

Lovely service

The sakes assistant was so helpful and friendly. I was s bit indecisive but she didn't rush me not got impatient.

25 June 2024

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