Lola's - Walthamstow Reviews 

198
•
TrustScore 4.5 out of 5

4.7

Selborne Road, E17 7JR London, England, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The birthday cake for my son was absolutely beautiful and exceeded all my expectations! 🎂💙 It looked stunning, tasted delicious, and every little detail was made with so much care. My son was so ha... See more

Rated 5 out of 5 stars

Tastes delicious, as though it was homemade! I like to bake myself and normally will for birthdays, but didn’t have the time. This was super easy to order - collection within a few days. It was decora... See more

Rated 3 out of 5 stars

the sponge was dry the small cup cake much better probably i should have gone for a vanilla sponge instead of chocolate one overall still a good cake.the sponge was left at room temperature for hours... See more

Company replied

Rated 5 out of 5 stars

The cake( chocolate heaven) was indeed heavenly; it came beautifully and elegantly packed in a Lola cake box, in a Lola gift bag. The young lady at the Walthamstow Mall was pleasant, professional and... See more


Company details

  1. Cake shop
  2. also in
  3. Bakery
  4. Cupcake shop
  5. Online Food Ordering Service
  6. Take away service
  7. Wedding cake shop

About Lola's - Walthamstow

Written by the company

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Written by the company

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Contact info

  • Selborne Road, E17 7JR, London, England, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

198 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(198)

5,812 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Too crumbly this time..

I usually buy a lot of cakes from Lolas cakes.. but this time i was a bit disappointed as it was super crumbly and all the slices i was cutting were crumbs coming off like a lot so not ideal but just a thought.. I really hope it was a bad coincidence and they didn’t change the quality as I will keep buying bcos the taste is very yummy.

6 October 2023
Lola's - Walthamstow logo

Reply from Lola's - Walthamstow

Hello Florencia,

Thank you for taking the time to leave us your review.

I want to apologise for the cake crumbling and not being ideal.

We do recommend to keep the cake outside of the fridge for at least 3 hours before cutting as the cake can be dry if cut when still chilled. We recommend our cake is served at room temperature which can take a bit of time.

If you would like to discuss this with us please email hello@lolascupcakes.com.

Best wishes,

Alice

Rated 5 out of 5 stars

Great cake!

Cake was delicious, fresh and not too sweet. Even after a few days out, it surprisingly still tasted fresh and wasn’t stale. A great cake for a good price and celebration whatever it may be.

21 August 2023
Rated 5 out of 5 stars

rainbow layer cake

Bought a slice of the rainbow layer cake for the first time, it was delicious! The sponge was soft and moist with plenty of buttercream, perfect!

10 August 2023
Rated 5 out of 5 stars

Absolutely delicious

Absolutely delicious! The member of staff that took our order was super polite, the members of staff who showed us the cake when it was ready to pick up was super friendly and careful with the cake. The cake was enjoyed by so many people it tasted Absolutely delicious will definitely be ordering again. Loved it. Thank you very much.

23 July 2023
Rated 5 out of 5 stars

Delicious cake

This was my first order for a birthday cake from Lola’s and I was really impressed with the service and quality of cake. Will definitely order from them again.
Also it’s a very handy location for me as there’s a stall at my local shopping mall.

4 July 2023
Rated 5 out of 5 stars

The cake was better than expected!

The cake was better than expected!! My little one love it soo much. As for the staff at Walthamstow, they were very friendly ang welcoming.

Thank you for making my little girl’s birthday special

20 June 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look