Best cupcakes in the world! Really great (super fast to respond!) customer service too. So happy to be able to order them - I miss these from when I lived in London many years ago. Delighted to see mo... See more
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Iv started buying my cakes from lolas 2 years now..The cakes are scrumptious 😋 made for perfection and definitely made out of love ❤️.. The ordering n delivering process is very efficient..They... See more
I was having some trouble with my internet and Wesley( I hope this was the name) helped me in ordering it smoothly over the phone. The delivery experience was also great. I was updated with exact del... See more
Absolutely stunning cake! Lola's always delivers on quality, flavour and design, but this was the first time I was choosing a cake for myself (chocolate & raspberry) and it was incredible! Even my... See more
Company details
- #9 of 22 best companies in Cake shop
- #17 of 47 best companies in Bakery
- #1 of 6 best companies in Cupcake shop
- #20 of 77 best companies in Online Food Ordering Service
- #2 of 6 best companies in Take away service
- #3 of 5 best companies in Wedding cake shop
About Lola's
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
214 Acton Lane, NW10 7NH, London, United Kingdom
- 0330 058 9525
- hello@lolascupcakes.com
- lolascupcakes.co.uk
4.7
Excellent
69k reviews
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I had a lovely red velvet cake on my…
I had a lovely red velvet cake on my birthday treat to London, unfortunately my birthday was the next day, so I wasn’t allowed my birthday cake, I had to get it with my points, I don’t live near London or a Lola’s I only buy from London when I come there so I wasn’t allowed a bit disappointed x
8 August 2026
Loved the taste of my cup cakes and the…
Loved the taste of my cup cakes and the exemplary customer service at the Greenwich store!
8 August 2026
I ordered the GF raspberry and…
I ordered the GF raspberry and chocolate cake. This is the best GF cake I’ve ever had. It was delicious and my family really enjoyed it too.lolas is top tier produce.will definitely be buying again.
15 August 2026
Was amazing service at my local Brent…
Was amazing service at my local Brent Cross. The lady was so nice. And really help me out with the different types of flavours available. It was my mother-in-law’s 90th birthday so
She was amazing sorry can’t remember her name.
15 August 2026
superb birthday cake
superb birthday cake - and Gluten Free
everyone else enjoyed too !
7 August 2026
The quality of the cakes never…
The quality of the cakes never disappoint. It was delivered within the time frame stipulated and looked and tasted delicious!
15 August 2026
Lola’s Cakes Review — My 40th Birthday Cake Journey (2/4 so far!)
Lola’s Cakes Review — My 40th Birthday Cake Journey (2/4 so far!)
Turning 40 is a whole celebration season for me — four parties, four cakes — and Lola’s has been at the heart of the joy.
I’ve ordered 2 out of my 4 birthday cakes so far, and each one has been phenomenal.
1️⃣ Lemon & Raspberry Cake – Small (Dinner Party)This was the perfect start to my birthday celebrations. The balance of tangy lemon and sweet raspberry was spot‑on, and the sponge was beautifully light. It looked elegant on the table and tasted even better — my guests were genuinely impressed.
2️⃣ Fruity & Floral Cake (Garden Party) This cake was a showstopper. Visually stunning, fragrant, and full of flavour. It matched the garden party vibe perfectly — fresh, vibrant, and beautifully crafted. It felt like a centrepiece, not just a cake.
3️⃣ Eaton Mess Cake (Park Celebration – Coming Up!) My third cake is already ordered — the Eaton Mess — and if it’s anything like the first two, I know it’s going to be a hit. I love that Lola’s offers cakes that feel fun, celebratory, and still premium.
4️⃣ Final Cake (Spa Day – Cake To Be Decided) I haven’t chosen my final cake yet, but Lola’s has set the bar so high that I know whatever I pick will round off my 40th birthday celebrations perfectly.
Overall Lola’s has made my milestone birthday feel extra special. The quality, the flavours, the presentation — everything has been consistently exceptional. I’m genuinely excited for cakes 3 and 4.
Highly recommend for anyone planning multiple celebrations or wanting cakes that truly elevate the moment.
2 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The cake was not as good as we expected…
The cake was not as good as we expected very dry and doesn’t taste fresh. I’m very sorry very disappointed.
15 August 2026
Reply from Lola's
Hello,
Thank you for taking the time to give us your feedback.
I am very sorry for the disappointment experienced on this occasion with your order of the Gluten Free Fresh Berry cake.
I can assure you all orders are baked and prepared fresh for the date of delivery/collection.
We would like to understand more about this issue and how we may improve. I will be in touch with you via email shortly to discuss further.
Kind regards,
Excellent cake (blueberry) and easy to…
Excellent cake (blueberry) and easy to collect from locker although where the locker was could have been explained better (location Guildford)
15 August 2026
California to London Moana cake
Moana cake was delicious and beautifully decorated. Delivery went well. Price was $99 with £2.50 discount that included delivery.
15 August 2026
Could be less sweet
From ordering to delivery all great. Cake looks fantastic, but please reduce the amount of sugar in your recipes. I ordered lots of different cake of yours due to simplicity of ordering and almost all of them are on the very sweet side . Apart from that you have great variety and they look amazing!
15 August 2026
Customer service agent was amazing as I…
Customer service agent was amazing as I was struggling online to place an order for x2 mix cupcakes that had different items in, all was completed over the phone ready for collection and the lady was so helpful. I ordered, gluten free, vegan and vegan gluten free cupcakes all of which were delicious!! My only reason for a 4 star is the items weren’t labeled, although separately packaged so I was worried as to which were the gluten free, vegan gluten free etc so it would be great if there was more labelling either on the items or a description of what was in each box.
8 August 2026
raspberry cheese cupcakes and cookie and cream cupcakes
I ordered a raspberry cheese cupcake and the cookies and cream cupcakes. I liked the raspberry one, but the cookies and cream wasn't my favorite. Unfortunately, I was confused by its taste. They delivered them very safely and well-packaged. They were delivered quite fast as well. I loved that.
8 August 2026
Reply from Lola's
Hello,
Thank you for taking the time to give us your feedback about your order of the Chocolate and Raspberry Nationwide Cake.
I am sorry that you have been disappointment on this occasion. We would like to understand more about why you didn't enjoy the cake and how we can improve on this.
I will be in touch with you via email soon to discuss this further.
Kind regards,
Lovely lovely lovely!!
15 August 2026
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