Best cupcakes in the world! Really great (super fast to respond!) customer service too. So happy to be able to order them - I miss these from when I lived in London many years ago. Delighted to see mo... See more
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Review summary
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Reviews shaping this summary
Iv started buying my cakes from lolas 2 years now..The cakes are scrumptious 😋 made for perfection and definitely made out of love ❤️.. The ordering n delivering process is very efficient..They... See more
I was having some trouble with my internet and Wesley( I hope this was the name) helped me in ordering it smoothly over the phone. The delivery experience was also great. I was updated with exact del... See more
Absolutely stunning cake! Lola's always delivers on quality, flavour and design, but this was the first time I was choosing a cake for myself (chocolate & raspberry) and it was incredible! Even my... See more
Company details
- #9 of 22 best companies in Cake shop
- #17 of 47 best companies in Bakery
- #1 of 6 best companies in Cupcake shop
- #20 of 77 best companies in Online Food Ordering Service
- #2 of 6 best companies in Take away service
- #3 of 5 best companies in Wedding cake shop
About Lola's
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
214 Acton Lane, NW10 7NH, London, United Kingdom
- 0330 058 9525
- hello@lolascupcakes.com
- lolascupcakes.co.uk
4.7
Excellent
69k reviews
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Order arrived when expected and in good…
Order arrived when expected and in good quality.
7 August 2026
Easy to order
Easy to order, Lovely packaging, delivered on time and in perfect condition, beautiful cake, will be using again
14 August 2026
Absolutely loved my cake from Lola’s
Absolutely loved my cake from Lola’s. It looked beautiful, tasted delicious and was exactly what I was hoping for. The cake was fresh, moist and full of flavour and the presentation was amazing. You can really tell that care and attention went into making it.
12 August 2026
Lola cakes are consistent
Lola cakes are consistent. Tasty & fluffy. You can never go wrong for cake, for any event❤️
14 August 2026
I love your cakes and cupcakes
I love your cakes and cupcakes, fresh and tasty.
Im sorry you dont do cheese cakes anymore.
13 August 2026
Loved the convenience
Loved the convenience of collecting at London Bridge and glad everything didn't melt. The team was super friendly too!
14 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The service was okay the woman was a…
The service was okay the woman was a little rude. But the cakes were terrible, I got a pack of 8 for £26 and they were so dry I have not had this problem before, I don’t know if it was just a bad batch or what but I was not happy with my order
13 August 2026
Reply from Lola's
Hello,
Thank you for taking the time to share your feedback.
I am very sorry for the disappointment experienced with your purchase on this occasion. I can assure you that all items in our stores are delivered fresh every morning. I will note this for our bakery teams to review.
I will log your feedback with regards to your customer service experience also. We always strive to ensure our customers have an enjoyable and positive visit.
If there is anything else we can help with please feel free to send an email to hello@lolascupcakes.com
Kind regards,
The staff were excellent
The staff were excellent, and I received a Lola cake slicer for free
7 August 2026
Glute free wedding cakes
Wanted three fabulous gluten free cakes for my daughter’s wedding. Arrived perfectly packaged and looked gorgeous and tasted delicious
8 August 2026
Unprompted review
Tried out the biggest cake this time!
As I love the Lola's cupcakes so much, I decided to order the biggest size cake for my birthday party. I ordered it online and collected it from Fulham Broadway where a friendly young lady served me. I picked the lemon and raspberry cake and kept it in the fridge for two days before the party. I took it out a couple of hours before eating it, as instructed.
I then served it to my 32 guests as pudding after my birthday meal. Every person ate it, everyone raved about it - how flavoursome and moist it was - the only problem was that there was not enough of it and no second helpings! So you really cannot go wrong with this cake which was totally demolished in a few seconds! But you probably need a bigger cake than you think because everyone likes it so much.
16 August 2026
Unprompted review
Looked better than it tasted
I've previously ordered vegan cakes from Lolas and they were lovely. Unfortunately this time the cake looked great, but it tasted of nothing but margarine, no lemon flavour; and the best bit was the raspberries on top. Hopefully just a one off, but for the price, that's not really ok. Delivery and ordering experience was all good.
8 August 2026
Reply from Lola's
Hello,
Thanks for taking the time to leave your feedback.
We're glad to hear that the delivery and ordering experience went well.
Although we're very sorry to hear that the cake didn't meet your expectations, especially after you have enjoyed our vegan cakes previously. We appreciate your feedback regarding the flavour and will be sure to share your comments with our team.
If you would like to discuss your feedback further with our team directly, please do reach out to us directly at hello@lolascupcakes.com.
Best wishes,
Another delicious cake!
Another delicious cake for a 50th birthday celebration. We went with the fresh berry cake. We also managed to use our existing points, so we paid less for the cake.
14 August 2026
We love Lola's :)
friendly delivery drivers, the cupcakes and cake came in good condition, no complaints!
6 August 2026
Great Cakes
The cakes taste delicious but Lola are pricey. I still buy them as me and my family love them.
13 August 2026
Easy to collect from locker and fab…
Easy to collect from locker and fab cake as always
13 August 2026
Great red velvet cake
Great red velvet cake, probably the best in London. Staff are always very helpful. Website ordering is easy as well.
13 August 2026
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