A wonderful company to work with. Fast and efficient customer service. Knowledgeable about their product. Effective resolving any issue or concern we’ve had. We love our Lomi. I highly recommend the... See more
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No product or company is perfect. Lomi has its odd glitches and sometimes needs a bit of support. I appreciate Lomi for giving me the support I need when I need it. Sometimes, it does not come as fast... See more
This product is amazing. For anyone concsious of throwing things away, this has made my garbage usage go down ENORMOUSLY. Also since you are throwing all organic material, your kitchen garbage doe... See more
Very happy with the customer service and how this company stands by their products and warranty. Easy to report issues and solutions are provided promptly. Love my Lomi.
Works great until it breaks
Works great until it breaks
I have had my Lomi for a couple months now. It broke on 2/9/23 and despite being under warranty, I am getting the run around from customer service. They will say they are going to fix it and then nothing happens. After being ghosted multiple times in email communications, I have had it with this company. Do not buy this product. It will break and company will not help you. Waste of money.
24 February 2023
Unprompted review
AVOID! Worst customer service ever! (and machine breaks)
The composter broke after a few months, and it is IMPOSSIBLE to get someone to talk to at customer service on how/whether it might be fixed. I've tried for 2 days now, via email, 'chat' (with a bot, though they advertise it as a chat with a person) and phone. After 20 minutes on the phone, I get a message that says, "no support agents are available to take your call...please call back later." I've done that 3 times now. No one will respond to my query about the broken machine they sent me. AVOID, AVOID, AVOID!!!
4 January 2023
Unprompted review
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