London Money/Sussex Money Reviews 

156
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Clients frequently praise the dedicated team for being exceptionally professional, highly knowledgeable, and genuinely supportive throughout the entire property purchasing and remortgage journey. Consumers often mention that advisors consistently go above and beyond to ensure every single client question is answered thoroughly, patiently, and promptly. Some reviewers were happy with the remarkably quick response times, flexible availability, and the clear, easy-to-understand explanations provided during all consultations. Many people also noted that the expert guidance successfully made complex financial procedures feel completely seamless, efficient, and wonderfully stress-free from start to finish.

What people talk about most

Staff

Customers report deep satisfaction with the staff, noting that advisors are consistently helpful, patient,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the smooth and stress-free mortgage... See more

Customer service

Reviewers express high satisfaction and appreciation regarding customer service. Consumers consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Matt has been supporting us with our first time buying a home. He has been always available, attentive and knowledgable about everything we need. We started a process with one house and had to pull o... See more

Rated 5 out of 5 stars

Peter Callomon was absolutely amazing in helping us secure our mortgage for our dream home. He explained everything so clearly and was always happy to answer any questions we had. Thanks to Peter, we... See more

Rated 5 out of 5 stars

Matt has been helping us with the purchase of our first property and he has made it feel so easy and stress free. Really goes above and beyond and even works outside the normal work hours due to our j... See more

Rated 5 out of 5 stars

Matt is a great broker! He kept us well-informed every step of the way, goes above and beyond and always had a solution to any issue that arose. He really helped guide us throughout the entire process... See more


Company details

  1. Mortgage broker
  2. Income Protection Insurance Company
  3. Term Life Insurance Provider Company

Written by the company

Whether you're a first time buyer, remortgaging or moving home we offer simple smart advice.


Contact info

4.9

Excellent

TrustScore 5 out of 5

156 reviews

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4.9

All reviews

(156)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10 experience with Cathy!!!

I don’t even know where to start with how amazing Cathy has been with helping me to purchase my first flat!
From the very first meeting with her I knew I was in good hands!
She explained everything perfectly and answered all my silly questions!
She always made time to ensure she was pushing the sale along!

I have recommended her to many people I work with already - who she is also helping!
I can 100% say that any time in the future I need a mortgage advisor Cathy will be the only person I will be using!
Forever grateful for her making a stressful experience enjoyable!
Thank you again!!!

29 May 2024
Unprompted review
Rated 5 out of 5 stars

Matt provided a great service…

Matt provided a great service throughout, kept us informed of all options available and the progress of the offer. He was very patient and professional with all our questions - when the mortgage is up, we won’t hesitate to use him again!

8 May 2024
Unprompted review
Rated 5 out of 5 stars

Patient, knowledgeable Mortgage Broker

I had looked around for mortgage brokers to find the person I was the most comfortable with. James was that person. He was very patient with me as solo first time buyer and shared so much knowledge and experience throughout the whole homebuying process. Very efficient with sorting out my mortgage and I really didn't have to worry about finances with his support. Highly recommend.

31 October 2023
Unprompted review
Rated 5 out of 5 stars

I organised my mortgage through Matt…

I organised my mortgage through Matt and he has been brilliant, great communication throughout and no question was too much! I do like to move a lot so will def get back in touch in the future!! Will absolutely recommend, the process has been seamless so far! Just waiting the completion date now and good to go! Excellent service!

1 March 2024
Unprompted review
Rated 5 out of 5 stars

5 star service from Cathy and Martin

Cathy and Martin have been absolutely fantastic throughout the mortgage process - from initial contact through to getting an offer, they have guided me through the process, they are always incredibly responsive on both phone and email, and they take a really friendly, pragmatic approach to the whole thing. I have spoken to more mortgage brokers than I care to mention and the ones that you get 'recommended' by estate agents are so often difficult, inflexible, and require you to disclose every single piece of information about your life before they'll agree to help you. Cathy treated me like a human and it's always felt that she wanted the best for me, and she was willing to try different options to make things work. I have really appreciated their guidance, advice and polite, friendly manner.

Thank you Cathy and Martin - I would recommend you to anyone.

26 April 2024
Unprompted review
Rated 5 out of 5 stars

Would recommend

David was great throughout the process. He was proactive and kept me updated throughout. After struggling to get a mortgage through various brokers I was very happy with David. Great service!

26 April 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended.

Great advice, really knowledgeable, understood our situation and all carried out in a quick & timely manner. Highly recommended.

26 April 2024
Unprompted review
Rated 5 out of 5 stars

Huge gratitude to James

Have had an absolute roller coaster of a journey in getting a mortgage, but James and Martin were absolutely incredible in finding not only the right mortgage for me, but being there for every little to big question, and through difficult processes when we did find a lender. Even when hitting brick walls James did not give up, and was so responsive and hard working in finally getting us our mortgage. Words don’t even express how thankful we are to the work done in getting us to this stage!

25 April 2024
Unprompted review
Rated 5 out of 5 stars

Martin and Cathy saved us hundreds of pounds

Martin and Cathy were absolutely brilliant. This was our first ever purchase so we didn't know too much about the mortgage process and they held our hands through the whole thing and made it really straightforward.

They knew which lenders to go for, and saved us hundreds of pounds midway through the process when they were able to switch us from Halifax to Santander just in time to get a cheaper mortgage rate, a few days before they went up again. If you're a first-time buyer, I couldn't recommend them enough

27 February 2024
Unprompted review
Rated 5 out of 5 stars

Friendly impeccable customer service

Martin and Cathy were a dream to liaise with. I personally baulk at anything financial or figure orientated and they held my hand and made me feel comfortable and well looked after. The process was seamless and they definitely had my interest at heart. Highly recommend.

22 April 2023
Unprompted review
Rated 5 out of 5 stars

Great advice, fantastic service

My wife and I have used London Money to arrange our past two mortgages. We wouldn't use anyone else.
Both Martin and Jonathan offered sensible advice and really put our mind at ease when we went through the remortgage process recently.
They also came up with a solution that we never thought of and was perfect for our circumstances.
We'll be using London Money again when our mortgage is up in another two years.

14 March 2024
Unprompted review
Rated 5 out of 5 stars

Cathy was a wonderful advocate and…

Cathy was a wonderful advocate and championed my case marvellously. She was warm, patient, efficient and empathetic during the process. I found her reassuring and she removed all the stress of the task at hand from me. Highly recommend London Money.

19 February 2024
Unprompted review
Rated 5 out of 5 stars

Cathy and Martin

Cathy and Martin were amazing! They were very supportive with the whole process for my mortgage application (first time buyer), very efficient and communication was always easy and quick. Would be more than happy to work with them again.

12 February 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Service from Matt!

Matt’s professionalism and efficiency transformed what could have been a daunting process into a seamless and stress-free experience. His dedication and expertise were evident every step of the way, and I am sincerely thankful for his assistance. I wholeheartedly recommend Matt to anyone seeking mortgage services!

15 December 2023
Unprompted review
Rated 5 out of 5 stars

Inexperienced buyers and zero-hour contracts - no problem !

Despite the involvement of zero hours contracts, inexperienced buyers, endless daft questions, last minute panics etc. Martin and his team have been patient, wise and diligent in advising us, and ultimately, securing us the mortgage offer we needed at pretty short notice. They are friendly, informal, answer emails at silly times and always follow-up as you pass through each step of the process. It's a HARD recommend from us; we really couldn't have been served better !

25 January 2024
Unprompted review
Rated 5 out of 5 stars

Thanks Matthew!

Mat. from team just help me secured the mortgage! His services are always brilliant and responsive. Would definitely recommend to everyone!

Excellent!

31 January 2024
Unprompted review

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