London appliances were beyond fantastic, I usually use my kitchen supplier / builders merchants to supply all of my appliances. This time I thought I would try and save some money and try th... See more
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Review summary
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Reviews shaping this summary
Excellent service from start to end. We were desperate to get our American fridge freezer delivered and installed in our basement flat. Other companies rejected our order. After an online video assess... See more
Just signed up to trust pilot to leave a review for these guys! Bahawal, thank you for all your help! I was confused trying to decide my appliances for my newly built kitchen and Bahawal helped me pic... See more
These guys were absolutely amazing. Answered the phone super-quick, called me back, made excellent recommendations, delivered next day, on time as they said they would. I had to replace a very old int... See more
Company details
About Londonappliances
Written by the company
About us
For over 20 years Londonappliances have delivered electrical goods to over 100,000 satisfied customers, being in London gives us the edge when it comes to a speedy service, not only are we quick but we offer quality goods at great prices. Many retailers attempt to wow their clientele with cheap prices. Well, we offer great prices accompanied with a fantastic service.
Expert Installation
We offer Expert installation services the very next day for all home appliances, from Gas Cookers to Built-in Appliances we’re able to have your appliance fitted and running on a day of your choosing 7 days a week.
Being London’s largest retailer of home appliances means we stock a massive amount and variety of stock; we know how important a quick service is that’s why we’re able to offer next day delivery for orders before 9pm.
Knowledgeable staff
Safe to say, our staff know everything about appliances from dimensions to the quality of any home appliance. Being centred in London allows us to know how awkward some kitchens can be, we also understand how popular built-in appliances are in London, we can professionally install integrated units with ease and always upon delivery.
We know London.
Not every delivery is easy. All of our drivers are trained to be able to go up to the 4th floor without a lift, meaning we can offer a service no one else is willing to do. No lift, no problem!
Speedy Service
We’ve kept our customer base within one city, this means we’re always around the corner. We’ve got the edge when it comes to a quick service.
Our commitment to you
We're working constantly to ensure all prices listed on our site are the best, this may not always be the case which is why we are happy to price match all legitimate competitors. We offer an excellent service whilst maintaining the best price, Communication is key, we make sure to update yourself on every step leading to your delivery.
Contact us
For sales and enquiries give us a call on 02030519780 for customer service you can call our team on 02077391004, or should you wish to see us in person visit our main branch or depot, 334 Bethnal green road E2 0AG or 28 Fowler road IG6 3UT respectively.
Feel free to send us an email on info@londonappliances.com to answer all queries.
Contact info
Radiant House, Fowler Road, IG6 3UT, London, United Kingdom
- 02030519780
- info@londonappliances.com
- londonappliances.com
4.5
Excellent
720 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Failed to deliver purchased items on…
Failed to deliver purchased items on numerous agreed occasions. Starting a section 75 to obtain a refund, as communication has been poor.
I haven’t received any request for additional info from TrustPilot, ticket raised with support. I have emailed the info to your company, subject: Section 75.
2 February 2026
Unprompted review
Reply from Londonappliances
Hi,
We’re sorry to read this and take feedback like this very seriously.
We have requested further information from you via Trustpilot so we can look into this properly. As soon as you respond with the requested details, we will urgently investigate the matter and review what has happened with the delivery and communication.
We’re committed to resolving any genuine issues as quickly as possible and look forward to your reply so we can assist further.
Kind regards,
Mohammed
Customer Support
Excellent customer service
Ordered multiple appliances on a multibuy price. The customer service I have received from this company has been excellent - I would go as far as to say above and beyond. I would highly recommend and would use again if I had the need.
6 February 2026
Unprompted review
Haven't collected old appliance
They weren't able to disconnect the old cooker and told us they were going to come to collect it as soon as the engineers has connected the new one. They didn't. I've called them 2 times already, they even confirmed collection for Saturday. They didn't come so the old cooker is in the middle of the living room.
22 January 2026
Unprompted review
Reply from Londonappliances
Thank you for taking the time to leave your review, and I’m very sorry for the inconvenience this situation has caused.
Normally, old appliances are disconnected and removed at the point of delivery. However, on this occasion our team were unable to disconnect your old cooker as the gas connection was deemed unsafe, and for safety reasons they could not proceed at that time.
Regarding the delayed collection, although a provisional date of Saturday 24th was discussed, this unfortunately could not be scheduled as your property management company needed to authorise the additional charges before we were permitted to attend. I appreciate that this was not clearly communicated and apologise for the frustration this caused.
I can confirm that authorisation has now been fully cleared and the collection is scheduled for Tuesday 27th, at which point the old cooker will be removed.
Thank you for your patience, and again my apologies for the disruption. If you need any further assistance in the meantime, please do not hesitate to contact us directly.
Catherine London Appliances
great service from London Appliances
great service from London Appliances, they answered the phone every time (quite unusual these days), catered for all our needs, very efficient service. Delivery with installation carried out on time and in a very friendly manner. Thank you very much for your excellent service
21 January 2026
Unprompted review
Ordered late in the afternoon
Ordered late in the afternoon, delivered before 11am the following morning excellent service thank you to Shahid and Aman for a friendly delivery , I have already recommended this company to friends and family
Excellent service thank you
20 January 2026
Unprompted review
proper 1st class customer service
really good customer service arranging deliveries to a tight schedule: real person answers promptly and understands issues and offers helpful solution
15 January 2026
Unprompted review
My last cooker 'died' just before…
My last cooker 'died' just before Christmas and London Appliances really kindly delivered the new one just two days later, in time to cook the turkey! The men were so helpful and polite, super-clean and tidy and careful. I am SO HAPPY with this company and will definitely choose them next time!!! A***** on everything!
22 December 2025
Unprompted review
Competitive prices and easy to order
Competitive prices and easy to order. Easy to contact and work through any changes. You actually get to speak with a person who values your business and wants to help. Aadil thank you very much for the amazing service.
10 December 2025
Unprompted review
unreliable
unreliable. never delivered the oven, time wasters. no communication or updates. PayPal gave the refund
2 December 2025
Unprompted review
Reply from Londonappliances
Hello Nural,
Thank you for your feedback. Upon reviewing your order, we can confirm that payment was received through PayPal. PayPal then issued a security check request, and as a result, our system automatically cancelled your order and processed a refund.
We’re sorry for any inconvenience this may have caused and appreciate your understanding.
Katy
Customer Services
A company that does what it promises.
I had ordered a washing machine from a well-known name and had the delivery cancelled by them TWICE. I ordered from London Appliances at mid-day on Friday, by phone and told them that my flat was 4th floor with no lift. The machine arrived on Monday was carried up all the stairs and installed with no issues whatsoever. Thank you!
8 December 2025
Unprompted review
Efficient and on time.
8 December 2025
Unprompted review
London appliances - hassle free and very knowledgeable
London appliances were beyond fantastic, I usually use my kitchen supplier / builders merchants to supply all of my appliances. This time I thought I would try and save some money and try these guys.
Being a developer I usually don't have the time to shop around to find the best pricez
i spoke to Jordan from the start and he was extremely helpful. Took all the hassle out of navigating model numbers and different specs.
He Went away and beat an already competitive price and saved me even more money.
These guys blow any other competition out of the water!
9 October 2025
Unprompted review
Good price and service
It was easy to find the appliance I was looking for and the price was excellent. Delivery and installation was quick and smooth too.
29 November 2025
Unprompted review
Extremely efficient and speedy service!
Extremely efficient and speedy service!
Ordering process was straight forward
Delivery information and updates were great
28 November 2025
Unprompted review
Amazing store
Amazing store, Guys are always happy to go above and beyond to get the appliance to where it needs to go. Been buying my appliances here for years and never had any issues.
28 November 2025
Unprompted review
Worst customer service, worst experience
I am utterly disappointed with both the Bosch and London Appliances. After spending over £700 on what I thought would be a reliable appliance, it failed just two weeks after delivery. The fridge is buzzing, but it doesn’t cool at all, leaving us without fresh food, which is especially challenging with a 2 years child at home.
I’ve reached out to Bosch, and they informed me that it could take about two weeks to send an engineer, which is completely unacceptable for such a vital appliance. Meanwhile, London Appliances has been of no help, passing me back and forth between them and the manufacturer. It’s been a week now, and we’re still waiting for a resolution.
This experience has been incredibly frustrating and disappointing. I initially wanted just a repair, but now I’m demanding a full refund. I cannot recommend Bosch or this retailer to anyone.
24 November 2025
Unprompted review
Reply from Londonappliances
Hiya, Thank You for your review. We have no record of any complaint from yourself. Please kindly send your complaint, including your order number to cs@londonappliances.com
Thank You, London Appliances Team
Great service
Prompt attendance. Friendly and professional. Did an efficient job repairing my dishwasher and provided good advice.
I am very pleased overall.
26 November 2025
Unprompted review
Helped me purchase all my commercial…
Helped me purchase all my commercial appliances. Delivered next day without any hassle. Thanks Guys!
21 November 2025
Unprompted review
Good service
Good service
Ordered a fridge
I'm on the 4th floor and they delivered no drama
I hate John Lewis
12 November 2025
Unprompted review
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