Londonappliances Reviews 

This is actually the second time I’ve bought from London Appliance—I got a Bosch fridge-freezer from them last time, and it’s been brilliant. So when I needed a new washing machine, I didn’t think twice about where to go.

Once again, everything went smoothly. The ordering process was simple, the delivery was right on time, and the machine arrived in perfect condition. The team was helpful and professional, just like before.

The washing machine is working perfectly so far—quiet, efficient, and exactly what I needed. Really pleased with both the product and the service again.

I highly recommend London Appliance—they’ve earned my trust!

Faulty washing machine and they keep ignoring my emails.

They sent someone to "fix" it but it's still not fixed. Customer service not responding to emails.

Update: they actually tried to sort it after this review

A fantastic job from London Appliances.
From our first call with Jordan to order the new integrated fridge to the installation the following day by Zakaria and Habib, we could not have received a more efficient and professional service. These guys know their products and it was first-rate from beginning to end. Highly recommend them.

Ordered a gas cooker, arrived on time- call reveived to advise on specific time of delivery so wasnt left waiting around, delivered to room of choice, installer arrived a few hours later& installed without issue. A* for service, 100% would recommend

Excellent, service. Delivery was early so no waiting around. Polite, knowledgeable engineers.

Thank you.

The whole experience of buying a fridge freezer was just so easy. I ordered it on the phone and it arrived two days later. The salesman was very helpful and both the delivery men were great. I received a time slot for my delivery the day before then the driver called me 20 minutes before arrival. The men were very friendly and polite and did an excellent job removing the old fridge freezer and fitting the new one. I was very pleased with everything from start to finish 😊

We ordered our Bosch dishwasher which arrived the next day and was brilliantly installed by the two delivery drivers . They fitted it perfectly which we appreciated as it was integrated , gave us all the information we needed and took our 16 year old machine away . Fantastic service .

Excellent to be able to order a dishwasher in the afternoon and have it delivered the following morning. Delivery communicated when they would arrive and arrived on time. The delivery guy was super helpful (my leg was in a cast) and helped move a bit of furniture to get the new dishwasher into the kitchen. Old dishwasher removed. Dishwasher, delivery and removal were all competitively priced. Excellent service.

Excellent service. The installers were friendly on time and tidy.
The cost was reasonable, both to buy and have installed.
I highly recommend this company for domestic appliances

Thank You for the Excellent Washing Machine Delivery.
I would like to sincerely thank you for the excellent delivery and setup of the washing machine. Your team provided clear instructions and ensured that everything was placed exactly where it needed to be. I truly appreciate the professionalism and care shown throughout the process.

Got let down by another company (multiple delays). London Appliance got what we need to us in just over 24 hours, getting things back on track. Great customer service too.

Easy to order. Delivered quickly and on time . Communication with delivery excellent. Would definitely recommend

Not one to leave reviews, however, when another well known company, no names mentioned, but they’re never unknowingly undersold. well for one they were beaten on price and service
Ordered an integrated Bosch fridge freezer at 7pm. Delivered the next morning
Team installed it, and were just overall pleasant

SHODDY FITTING: unsupervised FIRST fitting left me with a washing machine that wasn't levelled properly, a flooded under sink cupboard that needed to be mopped out and metres of hosing that needed to be fed behind the machine before the cupboard could be used and the integrated waste bin reinstalled.
SUPERVISED SECOND FITTING left me with a machine that again wasn't level and this time hopelessly out of line with the adjacent cupboards. Again the hoses needed to be fed back into the machine cavity (They now sit above the machine!) before I could use the cupboard. The fitters had SIXTEEN other visits to complete that day and couldn't spend any more time on my fitting.
RUDE FITTER: After my first experience I stayed in the room for the second fitting. I was told the reason why the machine couldn't be levelled was because the floor wasn't level(!) - I explained that the machine had four independently adjustable legs. I was then told that wood warps if it gets damp which makes it uneven - I explained that the machine was sitting on runners on a quarry tiled floor. I was then told that the adjacent cupboard fronts weren't straight demonstrated by holding a spirit level horizontally against the cupboard front. I explained that spirit levels don't function in that orientation. I was then repeatedly told "Your not listening!" This fitter was probably 50 years younger than me and unable to understand why the excuses he was palming me off with were baseless and therefore insulting.
NEGLIGENT MANAGEMENT: The second fitting took place over three weeks ago. I have supplied London Appliances with photographs and detailed accounts of my concerns about the two fittings. I have been fair with both (I can understand frustration building if the fitter is pushed for time) and I have further annotated the photographs when requested to do so. After several phone calls to customer support and assurances the matter was being dealt with I was asked if anyone was in when the fitting took place!! It was clear the person I was dealing with hadn't even bothered to look a the emails and WhatsApp message I had sent. I was subsequently offered £40 off the fitting fee of £120!! I asked for the matter to be escalated to management as I will have to pay another company to finish the fitting to an acceptable standard and would need the full fitting fee to be retuned to cover this. When I made my seventh phone call ( or was it eight - a lot anyway!) chasing my complaint I was told management had a SEVEN working day window to respond in!!! That window closed two days ago and I've heard nothing. Shame management don't work as hard as their driven fitters?

What I would like to happen: Please DON"T reply to this with an insincere, cut and pasted response or an invitation to phone you.
DO acknowledge that my experience with your company has been dreadful and DO offer to refund my fitting fee so that I can employ somebody who is up to the job and has the time to do it properly. I won't use your company again but at least I will; have a machine that isn't an eye sore in my kitchen.

I will update this review next week and say what happened next.

UPDATE: The same day as the review above went live.

Within a very short time of the review going live a director of London Appliances phoned me to say he would look at all the communications I had sent his company and look further into my concerns. He said he would phone me back in about two hours.
This he did, said I sounded like a reasonable person and asked me how I felt he could resolve the issue as his company saw customer satisfaction as their main priority.
I said to refund the £120 I had spent on the installation.
He agreed and asked for my card details so he could do it there and then rather on Monday morning when he would be back at work. He then sent a photo via WhatsApp of the transaction receipt to show he had done it.
I said that I recognised the generosity of his resolution and added that, in fairness to him, he should know that I would be leaving my initial review on TrustPilot.
He recognised that this was fair.

Resolution arrived at. Thank you London Appliances and thank you TrustPilot!

Absolutely wonderful service - thank you from the bottom of my heart.
Zunayre and Saj were absolutely fantastic. From the beginning they showed true professionalism - punctual, precise and attentive to every detail. They installed the washing machine quickly, smoothly and without any fuss. But what touched me the most was their warm and friendly attitude - so polite, positive and genuinely kind. It’s rare to meet people who combine such high-level skill with such a human touch. Great guys, great work - highly recommended! Thank you both so much!!!

I recently ordered several items from London Appliances, and the experience was fantastic from start to finish. We spoke to Aadil, who was incredibly sharp, knowledgeable, and attentive. He took the time to really understand our needs and gave us excellent recommendations that were perfectly suited to our space, requirements, and budget.

Honestly, if it weren’t for Aadil, we probably would have ended up buying the wrong items from multiple vendors — but he made the whole process easy and stress-free. Thanks to his guidance, we were able to purchase everything through London Appliances in one go, with complete confidence.

They also delivered exactly when they said they would, and everything arrived on time and handled with great care. It’s rare to find such a high level of service, especially when buying appliances.

I wouldn’t hesitate to recommend London Appliances to anyone looking for quality products, expert advice, and a smooth, reliable experience from start to finish.

Excellent service.
the selling person on the phone was knowledgeable, nice and efficient. In less than 10 mns I had ordered my washing machine, when I was not too sure what to buy when I called.
The delivery people were punctual, polite, efficient.
No problems at all.
I will use London appliances again and highly recommend them.

I needed a new washing machine asap. London Appliances website was easy to navigate. I found what I needed, the ordering was straight forward, free delivery and a great competitive price but most important, delivery was less than 2 days later on a Bank Holiday. Communication regarding delivery time was v good and a phone call when 10 mins away was very useful.
I’d be very happy to use this company again.

London Appliances (in particular Aadil) have been amazing in helping me get my fridge freezer replaced. When Beko and domestic & general failed to step up to the mark, LA not only acted quickly but also at a great price. They had my new appliance in place and working within 24 hours. I wouldn’t use anyone else for appliance maintenance!
Thanks again

Recommended to shop here by my architect, London Appliances were able to provide me with my entire shopping list and deliver on time, I did shop around, they price matched everyone, with no hassle, will be a return customer