London Cask Traders Reviews 289

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional approach, making the investment process clear and reassuring. Many highlight the excellent customer service, noting the team's responsiveness, support, and willingness to go the extra mile, especially for first-time investors. The company's events, including tastings and tours, are frequently mentioned as well-organized, insightful, and enjoyable, enhancing their understanding of whisky as both a product and an investment. However, some customers experienced issues with the follow-up service after a purchase, specifically regarding the delivery of welcome pack items and communication when trying to sell casks. A few other people also felt that the level of service and friendliness could drop if they were not immediately investing.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Product

Consumers find the product to be positive, with many expressing satisfaction with their whisky investments... See more

Service

Users describe positive interactions with service, highlighting the professionalism, expertise, and... See more

Customer service

Clients share positive opinions on customer service, with many describing it as exemplary, impeccable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Expect guidance on Cask selection by the sales agents and your asked what your investment requirements are whether they be short or long term. Seemless transaction and paperwork provided promptly. Reg... See more

Rated 5 out of 5 stars

Just enjoyed a trip to Volpecastello to gain an insight into the cask storage and bottling process. Meeting the team and seeing some of my Casks, all the while enjoying the overwhelming smell of w... See more

Company replied

Rated 5 out of 5 stars

Having attended a few events - the London Cask Traders team always make you feel welcome and know you personally. Their events are well organised and managed plus hosts are not just entertaining but a... See more

Rated 5 out of 5 stars

I have purchased 2 casks through London Cask Traders which are now safely stored at Volpe and Castello and gaining value as they mature. The company made the process easy and I'm very happy with the... See more


Company details

  1. Alcoholic Beverage Wholesaler

Written by the company

At London Cask Traders we source and supply whisky casks to investors looking to secure their capital and make healthy long term gains on their savings. We cater for everybody, including those looking to source a small cask for their grandchildren, couples and families looking to secure their nest egg with a range of high value casks, and also high-net-worth investors looking to spend £1m+ on some of the rarest, most exclusive casks on earth. Whisky has been proven to be one of the best performing assets, with the market showing exponential growth over the past decade. We ensure your cask investing journey is smooth and streamlined, so we manage the whole process for you, including sourcing your cask, arranging storage in a HMRC approved warehouse, delivering your ownership documents, ensuring your cask matures optimally and helping you achieve your profits once it is time to sell your cask.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

289 reviews

5-star
4-star
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2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Trustworthy company

LCT have guided me through the whole process like any professional company should.
Very Happy with the informative help from research straight through to purchase and beyond.
Confidence has grown with every conversation. I hope to enjoy a long and profitable relationship!

16 December 2022
Unprompted review
London Cask Traders logo

Reply from London Cask Traders

Hi Leon,

First of all thank you for coming on board with London Cask Traders, secondly thank you for such a great review, I'm pleased you've had a 5* experience!

I'll hopefully see you at one of our whisky tasting events or distillery tours soon!

Many thanks,

Mark Biss, Founder & CEO

Rated 5 out of 5 stars

Service and Market Awareness

Great service and great knowledge of the market, well explained
I will be buying again soon

18 November 2022
Unprompted review
London Cask Traders logo

Reply from London Cask Traders

Hi Roman,

Thank you for your kind words! I’m happy you’ve had a good experience with us - reviews like this mean a lot to us.

We have multiple company events in the pipeline so I hope to see you at one of them in the near future!

Many thanks,
Mark Biss, Founder & CEO

Rated 5 out of 5 stars

Cannot thank Billy Daly and Jack Gray…

Cannot thank Billy Daly and Jack Gray from London Cask Traders enough. Being new to the whisky investing scene, they have made the process easy and understandable in a calm and friendly manner with zero pushy salesman talk or tactics!
I highly recommend LCT to anyone looking to invest in whisky and I look forward to building our relationships further.

10 November 2022
Unprompted review
London Cask Traders logo

Reply from London Cask Traders

Hi Nick,

Thank you for leaving such a nice review! I'm pleased you've had such a great experience with us, I'll be sure to pass your kind words onto Billy and Jack.

Thanks for coming on board with London Cask Traders - we look forward to seeing you at one of our company events soon!

Many thanks,

Mark Biss, Founder & CEO

Rated 5 out of 5 stars

Sound investment

Been looking at cask investment for a little while and after a lot of research and checking around I decided on London Cask Traders.
The staff were very informative, there is a fair amount of options available ranging from a small punt to major investment.
All options were given and explained very well, these guy's don't promise unrealistic returns and give sensible and up front advice and projections.
Time will tell on how the investment shapes up but from a novice point of view I would defiantly recommend them.

12 December 2022
Unprompted review
London Cask Traders logo

Reply from London Cask Traders

Hi Jim,

Thank you for your kind words! I'm happy you've had a good experience with us - reviews like this mean a lot to us.

I hope you have a great week, we have multiple company events in the pipeline so I hope to see you at one of them in the near future!

Many thanks,

Mark Biss, Founder & CEO

Rated 5 out of 5 stars

Great company

Great company. Made my first experience in investing in whisky pain free

7 September 2022
Unprompted review
London Cask Traders logo

Reply from London Cask Traders

Hi Jim,

First of all thank you for coming on board with London Cask Traders, secondly thank you for such a great review, I’m pleased you’ve had a 5* experience!

I’ll hopefully see you at one of our whisky tasting events or distillery tours soon!

Many thanks,
Mark Biss, Founder & CEO

Rated 5 out of 5 stars

London Cask Traders

This was my first experience in this market, so I was delighted to receive great communication from the start, very open & transparent the whole way through. Informative, friendly, professional & attentive interactions from & all I dealt with including Andrew my account mgr.

14 December 2022
Unprompted review
London Cask Traders logo

Reply from London Cask Traders

Hi Padraig,

Thank you for leaving such a nice review! I'm pleased you've had such a great experience with us, I'll be sure to pass your kind words onto Andrew.

Thanks for coming on board with London Cask Traders - we look forward to seeing you at one of our company events soon!

Many thanks,

Mark Biss, Founder & CEO

Rated 5 out of 5 stars

Very professional and a great service …

This was first experience as a whisky investor. London Cask Traders are really professional and explain everything is detail. The whole process was simple and easy and all staff have been great and there has been no 'hard sell'. Ricky the account manager was very professional and there are regular updates. I would recommend this company to anyone.

14 December 2022
Unprompted review
London Cask Traders logo

Reply from London Cask Traders

Hi Adrian,

First of all thank you for coming on board with London Cask Traders, secondly thank you for such a great review, I’m pleased you’ve had a 5* experience!

I’ll hopefully see you at one of our whisky tasting events or distillery tours soon!

Many thanks,
Mark Biss, Founder & CEO

Rated 5 out of 5 stars

My experience with London cask traders…

My experience with London cask traders has been nothing short of amazing. The whole process has been so simple and everyone is so attentive.

15 June 2022
Unprompted review
London Cask Traders logo

Reply from London Cask Traders

Hi Keith,

First of all thank you for coming on board with London Cask Traders, secondly thank you for such a great review, I'm pleased you've had a 5* experience!

I'll hopefully see you at one of our whisky tasting events or distillery tours soon!

Many thanks,

Mark Biss, Founder & CEO

Rated 5 out of 5 stars

Good legal aspects consideration

Provide expertise advice. A good process in legal aspects and documentation.

27 October 2022
Unprompted review
London Cask Traders logo

Reply from London Cask Traders

Hi Tak,

Thank you for your kind words! I’m happy you’ve had a good experience with us - reviews like this mean a lot to us.

We have multiple company events in the pipeline so I hope to see you at one of them in the near future!

Many thanks,
Mark Biss, Founder & CEO

Rated 5 out of 5 stars

Great experience working with the LCT…

Great experience working with the LCT team to date, looking forward to our future transactions.

9 December 2022
Unprompted review
London Cask Traders logo

Reply from London Cask Traders

Hi Colm,

Thank you for your kind words! I’m happy you’ve had a good experience with us - reviews like this mean a lot to us.

Many thanks,
Mark Biss, Founder & CEO

Rated 5 out of 5 stars

Purchasing review

The company have made the experience of purchasing a cask so simple and had answers to all of my questions.
They presented as being very driven and focused

4 November 2022
Unprompted review
London Cask Traders logo

Reply from London Cask Traders

Hi Thomas,

Thank you for your kind words! I’m happy you’ve had a good experience with us - reviews like this mean a lot to us.

We have multiple company events in the pipeline so I hope to see you at one of them in the near future!

Many thanks,
Mark Biss, Founder & CEO

Rated 5 out of 5 stars

Great experience getting into Whisky…

Great experience getting into Whisky Cask Ownership. Team were very helpful, knowledgeable and communication was excellent. Everything was super quick and they cannot do enough for you. Has been great dealing with them, especially Lynden & Jack.

8 December 2022
Unprompted review
London Cask Traders logo

Reply from London Cask Traders

Hi James,

Thank you for your kind words! I’m happy you’ve had a good experience with us - reviews like this mean a lot to us.

We have multiple company events in the pipeline so I hope to see you at one of them in the near future!

Many thanks,
Mark Biss, Founder & CEO

Rated 5 out of 5 stars

Experience of London Cask Traders.

The help and friendliness of ALL involved.

1 December 2022
Unprompted review
London Cask Traders logo

Reply from London Cask Traders

Hi Alan,

Thank you for your kind words! I’m happy you’ve had a good experience with us - reviews like this mean a lot to us.

We have multiple company events in the pipeline so I hope to see you at one of them in the near future!

Many thanks,
Mark Biss, Founder & CEO

Rated 5 out of 5 stars

Great communication and help simplify…

Great communication and help simplify everything

1 November 2022
Unprompted review
London Cask Traders logo

Reply from London Cask Traders

Hi Alex,

Thank you for your kind words! I’m happy you’ve had a good experience with us - reviews like this mean a lot to us.

We have multiple company events in the pipeline so I hope to see you at one of them in the near future!

Many thanks,
Mark Biss, Founder & CEO

Rated 5 out of 5 stars

London cask have been extremely helpful…

London cask have been extremely helpful from day one. Confidence has grown with every conversation. I hope to enjoy a long and successful relationship!

2 November 2022
Unprompted review
London Cask Traders logo

Reply from London Cask Traders

Hi David,

Thank you for your kind words! I'm happy you've had a good experience with us - reviews like this mean a lot to us.

I hope you have a great week, we have multiple company events in the pipeline so I hope to see you at one of them in the near future!

Many thanks,

Mark Biss, Founder & CEO

Rated 5 out of 5 stars

Great experience with London Cask

Great communication throughout dealing with London Cask who are very experienced and interested in their field of expertise.

1 November 2022
Unprompted review
London Cask Traders logo

Reply from London Cask Traders

Hi Cameron,

First of all thank you for coming on board with London Cask Traders, secondly thank you for such a great review, I’m pleased you’ve had a 5* experience!

I’ll hopefully see you at one of our whisky tasting events or distillery tours soon!

Many thanks,
Mark Biss, Founder & CEO

Rated 5 out of 5 stars

True professionals in the field.

This is the first time I invested on whisky and LCT has been amazing, really informative along the way and super helpful, not trying to make the sale but to understand your case and what's the best next step for you. 100% recommended!

6 December 2022
Unprompted review
London Cask Traders logo

Reply from London Cask Traders

Hi Ethan,

First of all thank you for coming on board with London Cask Traders, secondly thank you for such a great review, I’m pleased you’ve had a 5* experience!

I’ll hopefully see you at one of our whisky tasting events or distillery tours soon!

Many thanks,
Mark Biss, Founder & CEO

Rated 5 out of 5 stars

Perfect

I was always scared to invest my money but when I spoke with Adam at London cask traders he automatically made me feel at ease and explained the process of what I needed to do .
After talking to Jack Gray Pacifically he made me understand how to build a portfolio and make it grow for the future I was really impressed and can not wait to invest more to the future

Many thanks

3 November 2022
Unprompted review
London Cask Traders logo

Reply from London Cask Traders

Hi Toby,

First of all thank you for coming on board with London Cask Traders, secondly thank you for such a great review, I’m pleased you’ve had a 5* experience!

I’ll hopefully see you at one of our whisky tasting events or distillery tours soon!

Many thanks,
Mark Biss, Founder & CEO

Rated 5 out of 5 stars

Really easy experience from start to finish

Really easy experience from start to finish. Brian was great at advising me on a portfolio strategy that would best suit my goals. Any questions I had and he was on hand to answer them. Would definitely recommend for those thinking about investment into Whisky.

16 November 2022
Unprompted review
London Cask Traders logo

Reply from London Cask Traders

Hi Alex,

First of all thank you for coming on board with London Cask Traders, secondly thank you for such a great review, I’m pleased you’ve had a 5* experience!

I’ll hopefully see you at one of our whisky tasting events or distillery tours soon!

Many thanks,
Mark Biss, Founder & CEO

Rated 5 out of 5 stars

Great whisky investing process

Great experience and process investing in aged whisky - only time will tell of course, but Reece Bristow who I dealt with could not have been more helpful and efficient. It was hassle free from start to finish.

11 November 2022
Unprompted review
London Cask Traders logo

Reply from London Cask Traders

Hi Christian,

First of all thank you for coming on board with London Cask Traders, secondly thank you for such a great review, I’m pleased you’ve had a 5* experience!

I’ll hopefully see you at one of our whisky tasting events or distillery tours soon!

Many thanks,
Mark Biss, Founder & CEO

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