London Cask Traders Reviews 289

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional approach, making the investment process clear and reassuring. Many highlight the excellent customer service, noting the team's responsiveness, support, and willingness to go the extra mile, especially for first-time investors. The company's events, including tastings and tours, are frequently mentioned as well-organized, insightful, and enjoyable, enhancing their understanding of whisky as both a product and an investment. However, some customers experienced issues with the follow-up service after a purchase, specifically regarding the delivery of welcome pack items and communication when trying to sell casks. A few other people also felt that the level of service and friendliness could drop if they were not immediately investing.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Product

Consumers find the product to be positive, with many expressing satisfaction with their whisky investments... See more

Service

Users describe positive interactions with service, highlighting the professionalism, expertise, and... See more

Customer service

Clients share positive opinions on customer service, with many describing it as exemplary, impeccable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Expect guidance on Cask selection by the sales agents and your asked what your investment requirements are whether they be short or long term. Seemless transaction and paperwork provided promptly. Reg... See more

Rated 5 out of 5 stars

Just enjoyed a trip to Volpecastello to gain an insight into the cask storage and bottling process. Meeting the team and seeing some of my Casks, all the while enjoying the overwhelming smell of w... See more

Company replied

Rated 5 out of 5 stars

Having attended a few events - the London Cask Traders team always make you feel welcome and know you personally. Their events are well organised and managed plus hosts are not just entertaining but a... See more

Rated 5 out of 5 stars

I have purchased 2 casks through London Cask Traders which are now safely stored at Volpe and Castello and gaining value as they mature. The company made the process easy and I'm very happy with the... See more


Company details

  1. Alcoholic Beverage Wholesaler

Written by the company

At London Cask Traders we source and supply whisky casks to investors looking to secure their capital and make healthy long term gains on their savings. We cater for everybody, including those looking to source a small cask for their grandchildren, couples and families looking to secure their nest egg with a range of high value casks, and also high-net-worth investors looking to spend £1m+ on some of the rarest, most exclusive casks on earth. Whisky has been proven to be one of the best performing assets, with the market showing exponential growth over the past decade. We ensure your cask investing journey is smooth and streamlined, so we manage the whole process for you, including sourcing your cask, arranging storage in a HMRC approved warehouse, delivering your ownership documents, ensuring your cask matures optimally and helping you achieve your profits once it is time to sell your cask.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

289 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

The whiskey tasting event was an…

The whiskey tasting event was an amazing experience. It was very well organised, the food was excellent and the speaker that talked about whiskey moments was fantastic.
I had the opportunity to taste 6 different whiskeys paired with different dishes, and all of them were excellent.

12 June 2024
Unprompted review
Rated 5 out of 5 stars

Professionalism in pure form

I’ve been investing with London Cask Traders for over two a years now, and I couldn't be happier with the experience. Their team is incredibly knowledgeable and always available to answer any questions I have.The transparency and professionalism displayed by London Cask Traders have built my trust in them. Highly recommended for anyone looking to invest in casks!

14 June 2024
Unprompted review
Rated 1 out of 5 stars

I would avoid these guys in future.

I would avoid investment with these guys

Nothing personal or nasty. My experience purchasing the casks was great but in the event of selling them, I don't feel they have the network to deliver. Buy back policies which become refunds at 0% ROIs etc.

There are some good whiskey brokers out there so I would shop around some more before going to these guys.
Not a scam but not what they make out either.

11 April 2024
Unprompted review
London Cask Traders logo

Reply from London Cask Traders

Hi Mick,

When you came on board with London Cask Traders, you were made aware that we suggest a minimum 5-8 year hold for any cask we sell. This was explained to you on the phone and written in the contract you signed.

You are now wanting us to sell you out of the market after 10 months of holding your casks and are disappointed we are kindly offering to purchase your casks back for what you paid for them.

Do understand within the price of the casks we need to factor in all transportation costs, the cost for your 10 years storage and insurance, other business costs and our profit margin, and whilst we are confident the appreciation in value of the cask will cover these after a few years, this is not a ‘get rich quick’ scheme and I wouldn’t expect to be able to exit with huge profits after 6 months.

We have been very helpful in offering you a full refund despite not being obligated to do so. We are disappointed you’re still not happy due to a lack of understanding of this market and feel the need to falsely slander our company online.

Mark Biss, CEO & Founder, London Cask Traders

Rated 5 out of 5 stars

The best at what they do!

I've been managing my cask portfolio through LCT for just over a year now, and I couldn't be happier with the levels of service I consistently receive.

Special shoutouts to Alice, Megan, Billy, and Ricky for always being super responsive and proactive. They are absolute rockstars!

10 April 2024
Unprompted review
Rated 5 out of 5 stars

Good experience all round

The whole transaction was conducted with efficiency and courtesy and all questions were answered to my satisfaction. Obviously the value of the investment will only be revealed at some point in the future.

9 February 2024
Unprompted review
Rated 5 out of 5 stars

Ease of buying

I have been doing business with London Cask traders for3 years . Each time the transfer of documents was seedless . Polite staff and willing to help with any problems . The last cask I bought at end of March went same way. No hassles .

25 March 2024
Unprompted review
Rated 5 out of 5 stars

First time investing in this commodity

First time investing in this commodity, and after a little research involving reviews from other investors, newspaper reports, and information from other sources, decided London Cask Traders was ideal for my needs.

Staff were very helpful throughout the buying process and very good at answering any queries post purchase.

There was quite a large gap (couple of months) between receiving the ownership certificate, and receiving the photo's of my casks. This was because my whisky had not yet been barrelled. This possible delay was not clearly explained during purchase, but regular communication allayed any doubts, and I have now invested in further casks.

Overall, a very good experience and happy to recommend!

15 November 2023
Unprompted review
Rated 5 out of 5 stars

Good honest company

I had a Good experience with London Cask Traders no problem very helpful, polite, friendly made me feel a valued customer thanks again

5 April 2024
Unprompted review
Rated 5 out of 5 stars

I had a great experience with London Cask Traders

I had a great experience with London Cask Traders. They presented information on their business and answered questions in a timely manner. The staff members responded to emails and updated me with the process. Those with whom I worked were not overly aggressive. They were patient and professional.

6 March 2024
Unprompted review
Rated 4 out of 5 stars

Positive experience!

Mark himself is pretty client-focused: We were stuck in a refund in which his intervention helped me sail through and I was honestly surprised to receive the call from him wherein he ensured the refund gets done as promised.
Andrew and earlier, Ryan who were handling my case have been attentive to the needs and been very respectful towards the whole process. It was a great experience and I hope to buy some casks in the future.

A suggestion would be that a client login is provided and the whole system of onboarding to transferring the cask to third party to tracking selling price of cask to selling the cask and payment back to the client is automated so it becomes easier to track from start of the process till the very end.
This would make the experience even smoother.

Best of luck!

6 March 2024
Unprompted review
Rated 5 out of 5 stars

Great company to deal with…

Great company to deal with…. Staff are well, informed and friendly, not pushy when it comes to selling.
Have been to Ireland with them, to see one distillery’s. This was a really good tour. 😁

6 March 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Andrew and Alice and the whole team were very professional from the start we had excellent service, we were kept informed with each step it was made very easy for us and we look forward to doing more business in the future

5 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent investment opportunity

I have been an investor since 2022 and it’s been an excellent investment. The staff and very professional, knowledgeable and helpful. I have been on a distillery tour in Ireland and I have seen one of my casks.
I totally recommend London cask traders as a great whiskey investment.

4 March 2024
Unprompted review
Rated 5 out of 5 stars

This is aimed at any first time…

This is aimed at any first time investors with London Cask Traders who may be feeling nervous.
I started with them last February, and although we've had complications along the way, I can honestly say that they have shown themselves to be entirely trustworthy. In the future, I would not have any reservations about investing with them again.

2 February 2024
Unprompted review

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